Brilliant app
Incredibly useful app. Easy to do banking whilst on the go. Intuitive user interface.
Poor
I mean it’s a banking app, it just about works but it’s clunky and time consuming, not up to a par with modern apps
But by far the BIGGEST annoyance is setting up a new payee, it wipes the screen if you toggle to a different app. This is a huge security issue because often you want to copy / paste account and reference numbers (esp long ones) rather than type them in but you basically can’t with this app. There is nothing other than shoddy engineering behind this, it’s totally possibly and almost every modern app allows this
Needs to be addressed urgently, someone is going to loose money due to this
But by far the BIGGEST annoyance is setting up a new payee, it wipes the screen if you toggle to a different app. This is a huge security issue because often you want to copy / paste account and reference numbers (esp long ones) rather than type them in but you basically can’t with this app. There is nothing other than shoddy engineering behind this, it’s totally possibly and almost every modern app allows this
Needs to be addressed urgently, someone is going to loose money due to this
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Basic app - but why wipe the screen when I’m trying to set up a new payee!
As ever, Handelsbanken is not ahead with its digital offering - it’s barely in the pack. But the app is mainly functional when it comes to checking balances and making payments. Except today, when I needed to set up a new payee. I had the details in WhatsApp so needed to toggle between that and the banking app to add the info. But every time I did, it wiped everything I’d already added. I don’t remember it doing this before - and it’s not an unlikely thing that the info I need will be somewhere else in my phone, which makes wiping the screen nonsensical. Not sure why this is happening, but I can’t understand why the developers thought it would make things easier. It doesn’t.
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Great Thanks to Sarah
This works perfectly thanks to Sarah on the helpline.
Good but frustrating
I mostly like the app. However it seems to decide I have a network error and am not connected to the internet every few days. Not related to actual network access. Have to switch phone off and reset each time. Annoying. Thankfully hasn’t happened when authorising online expenditure. But only a matter of time.
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Works one day not the next!
Temperamental app, works one time & not the other time, it reminds me of an abacus & a calculator, this being the abacus, I think cavemen were more up to date, basically a poor app!
Would give 0 stars if I could!
The app never works. Each time you try to log on you’re met with multiple error messages. It takes several attempts at entering your passcode to actually gain access to your accounts. Embarrassing for a private bank!
Better Than Ever
Improved over the years, having been somewhat outdated, but now does everything you’d expect of an online banking app!
So many bugs
Technical error, no network access, unknown errors galore. Works about 1 out of every 10-15 logins. Pls fix
So many improvements!
Very happy with the latest improvements, so much has changed in only the past 6 months. If you’re yet to use it - or if you did a year or so ago but decided it’s not for you - it’s time to rethink.
Clunky
This app is so far behind other banks. It’s really awkward, not helpful or intuitive at all. It’s as if they don’t care about their customers experience.
Absolute failure
Can’t login. Spent 20 minutes on the phone with HB support and still can’t get the app to work. Truly awful app
Excellent
Highly functional - does everything I need. Other banking apps may have a couple more bells and whistles, but this one is stable, reliable, and clear. And it does not try to sell me other banking services. AA
Such a basic app
So primitive compared to normal banking apps - can’t see old transactions or do anything in the app really. Not sure how often it updates numbers in the app (might be a day late)
New version
The Log in/ Pin Number bar needs to moved up marginally (iPhone version ) because it interferes with the data input. No such problem on the iPad version. Otherwise good functionality and does what’s required.
Very Limited
This app is functional for a banking app & does exactly what you need it to do. However it is in the dark ages when it comes to technology and other banks - FaceID, ApplePay, no pending account balance, paying people (without using a card reader to set them up) & a number of other features which are lagging behind the market place. Significant advancements are required for them to keep up with the market/advancing tech world...
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Outdated
- No face ID or fingerprint recognition software unlike barclays or similar banks
- No apple pay yet when many banks that operate in the uk offer this service
- Outdated, basic design
- The whole service needs a drastic overhaul
- No apple pay yet when many banks that operate in the uk offer this service
- Outdated, basic design
- The whole service needs a drastic overhaul
Basic
Reliable app but missing features that should be there-
> Face or fingerprint recognition
> ApplePay
> Real time transactions out of hours
> Face or fingerprint recognition
> ApplePay
> Real time transactions out of hours
Very basic
It works, it’s a banking app, but compare it to almost any other bank and it’s way behind. There’s no fingerprint login, no updates to balances outside working hours (even internal transfers) no pending transactions, no ability to add payees, and there’s still a card reader!? Even HSBC\ First Direct moved on from that. Plus the general functionality/ usability of it is clunky. It feels like each element has been built in silos and not as one cohesive tool, and not from the perspective of the end user. It’s way behind others.. and what about Apple Pay too?
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Good
Good functionality but would be really great to be able to do transfers to new payees on a phone without a card reader, even if this was just for purchases under £30.
