Basic app - but why wipe the screen when I’m trying to set up a new payee!
As ever, Handelsbanken is not ahead with its digital offering - it’s barely in the pack. But the app is mainly functional when it comes to checking balances and making payments. Except today, when I needed to set up a new payee. I had the details in WhatsApp so needed to toggle between that and the banking app to add the info. But every time I did, it wiped everything I’d already added. I don’t remember it doing this before - and it’s not an unlikely thing that the info I need will be somewhere else in my phone, which makes wiping the screen nonsensical. Not sure why this is happening, but I can’t understand why the developers thought it would make things easier. It doesn’t.
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Great Thanks to Sarah
This works perfectly thanks to Sarah on the helpline.
Good but frustrating
I mostly like the app. However it seems to decide I have a network error and am not connected to the internet every few days. Not related to actual network access. Have to switch phone off and reset each time. Annoying. Thankfully hasn’t happened when authorising online expenditure. But only a matter of time.
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Works one day not the next!
Temperamental app, works one time & not the other time, it reminds me of an abacus & a calculator, this being the abacus, I think cavemen were more up to date, basically a poor app!
Would give 0 stars if I could!
The app never works. Each time you try to log on you’re met with multiple error messages. It takes several attempts at entering your passcode to actually gain access to your accounts. Embarrassing for a private bank!
