Review
Very great app!
Kkdm.3
Obnoxious Design
Had to jump through 18 info and login hoops just to sign up for one career fair.
Kkaydibee
Production Defect Report — Handshake AI identity verification blocks payout and tax setup
Production Defect Report — Handshake AI identity verification blocks payout and tax setup
Steps to reproduce
1. Open the Handshake AI mobile app, tap Set up payout method, and proceed through Let’s get started.
2. On the identity verification screen, the status reads Incomplete, and the same box says, “You haven’t completed your identity verification. You can try again whenever you’re ready.”
3. Tap the black Try again button with white text, then tap Begin verifying at the bottom of the Verify your identity screen.
4. On the What country is your government ID from? screen, leave United States preselected and tap Select.
5. The Upload a photo ID screen says a government ID photo is required and offers four options: Driver’s license, State ID, Passport, and Permanent resident card.
6. Select Driver’s license, then tap the camera button below the sample image on the Front of your driver’s license instruction screen.
7. When prompted to allow ai.joinhandshake.com to use the camera and microphone, tap Allow.
Actual result
After I tap Allow, the next screen reports that it still does not have access to my camera or microphone. I have tried both allowing and declining the request, and neither choice has led to successful verification. On four attempts where I managed to submit photos of both the front and back of my driver’s license, verification stayed in a processing state for at least 45 minutes each time, with the longest wait reaching 1 hour and 10 minutes without a result.
Expected result
Once I grant camera access, the camera should open, and microphone access should not be required to take still photos of my ID. After I submit both images, the app should return a verification result or display an actionable error if it cannot complete the request.
Impact and requested resolution
This recurring production defect blocks me from completing identity verification and moving forward with payout and tax setup. Handshake AI needs to investigate both the permission error and the stalled verification, prioritize a fix, and provide a working way for me to complete verification while the defect is being resolved.
Steps to reproduce
1. Open the Handshake AI mobile app, tap Set up payout method, and proceed through Let’s get started.
2. On the identity verification screen, the status reads Incomplete, and the same box says, “You haven’t completed your identity verification. You can try again whenever you’re ready.”
3. Tap the black Try again button with white text, then tap Begin verifying at the bottom of the Verify your identity screen.
4. On the What country is your government ID from? screen, leave United States preselected and tap Select.
5. The Upload a photo ID screen says a government ID photo is required and offers four options: Driver’s license, State ID, Passport, and Permanent resident card.
6. Select Driver’s license, then tap the camera button below the sample image on the Front of your driver’s license instruction screen.
7. When prompted to allow ai.joinhandshake.com to use the camera and microphone, tap Allow.
Actual result
After I tap Allow, the next screen reports that it still does not have access to my camera or microphone. I have tried both allowing and declining the request, and neither choice has led to successful verification. On four attempts where I managed to submit photos of both the front and back of my driver’s license, verification stayed in a processing state for at least 45 minutes each time, with the longest wait reaching 1 hour and 10 minutes without a result.
Expected result
Once I grant camera access, the camera should open, and microphone access should not be required to take still photos of my ID. After I submit both images, the app should return a verification result or display an actionable error if it cannot complete the request.
Impact and requested resolution
This recurring production defect blocks me from completing identity verification and moving forward with payout and tax setup. Handshake AI needs to investigate both the permission error and the stalled verification, prioritize a fix, and provide a working way for me to complete verification while the defect is being resolved.
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TKTrina King
Rude and evasive
I am not sure what their emails where about but I thought it had to do with the fact I accidentally created an account with my other account. When I explained that it was accidentally created when I was trying to sign in, they said it happens and just need to delete it. I tried and asked them to help by deleting it because I couldn’t seem to find how to delete. Then I got an email saying they wanted verification for the AI project, so I sent what they asked for then they sent me a message that they decided to discontinue my participation from the platform. I am throughly confused now. They said they can give any details (lie) and can’t be reconsidered (lie). When I confronted them on it they just repeated themselves. The AI program thing was something they begged me to join so I finally decided to give it a try then to kick me out for no reason is unprofessional and stupid.
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PPhantomg007
Useless
Terrible app that only recommends jobs out of the state I live in even when I set where I want jobs. Even better are all the lame “messages” from places like Hawaii. Yea let me move across the country for $17 an hour. These “recruiters” obviously don’t look at anything. Makes LinkedIn look useful.
NNicknamewastaken...
