Hang Seng Personal Banking

Hang Seng Personal Banking

Simple & Secure Mobile Banking

89 ratings
155 reviews
Free
With Ads

Details

  • Released
  • Updated
  • October 12, 2015
  • August 7, 2026
Hang Seng Personal Banking screenshot #1 for iPhone
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Hang Seng Personal Banking screenshot #5 for iPhone
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Hang Seng Personal Banking screenshot #7 for iPhone
Hang Seng Personal Banking screenshot #8 for iPhone
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About

Manage your personal finances, make payments, and access investment services securely. Open accounts, deposit checks, and even get cash without an ATM card. Enjoy personalized notifications and 24/7 support.

Mobile account opening
Real-time transfers and bill payments
Secure login with biometrics
Mobile cheque deposit
Cash withdrawal without ATM card
Personalized user interface
24/7 Live Chat and Virtual Assistant
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What users say

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+1

What's New in Hang Seng Personal Banking

26.20

August 7, 2026

This latest version includes: • The new Home Screen brings "My Portfolio" to the forefront and with personalised "Smart Tips" and "Reminders". • The "Wealth Overview" analyses your assets to help you explore suitable wealth products. • You can now compare your fund's past performance against a market benchmark. • We’ve clarified the labels and definitions for "Ledger Balance" and "Available Balance" for easier cash flow management. Investment involves risk. Terms & Conditions apply.

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User reviews

Most user-unfriendly banking app

As another user noted, the design is counter-intuitive and cumbersome. A lot of the security measures makes it extremely difficult for users to get through. Skip the updates and just scrap this and start with a better design.

Notification as spam

Notification option only has on and off, so you either have to risk not knowing any important info about your account. Or you have to ensure the almost daily marketing SPAM, on every device, can you stop making it your mission to annoy people?

Daren

Horrible app. Get your IT dept fired please.

Worst banking app ever

Such of big company with garage IT app

Suggestions regarding the online account opening feature

Please test the online account opening functionality before the May Day holiday in 2026, as there will be a large number of mainland tourists during the holiday, who will conveniently open accounts while traveling.

Developer apps

User experience

🐞

Reported Bugs

18 issues

App crashes on opening

Bug

Login errors blaming user's network

Bug

Verification emails delayed or expired

Bug

Cannot find PIN and username within the app

Bug

App requires update almost every time it's opened

Bug

Update process is slow and cannot be done in background

Bug

App freezes on loading screen

Bug

App crashes after updates

Bug

Authenticator is useless and logs out users

Bug

Security device is a nightmare

Bug

Lost digital secure key after deleting app

Bug

App not working outside HK

Bug

Cannot make payments to American Express cards

Bug

Easypay not under transfer

Bug

No return buttons on subpages

Bug

Cannot find search button

Bug

App requires phone OS update to update itself

Bug

System unavailable errors

Bug

Requested Features

6 requests

Allow local USD transfers

Feature

Improve overseas accessibility

Feature

Provide better online assistance

Feature

Allow using old complex passwords

Feature

Add Touch ID support

Feature

Add exchange rates without login

Feature

FAQ

What can I do with the Hang Seng Personal Banking app?

The app allows you to perform a wide range of personal banking tasks. This includes opening new accounts, checking balances, making real-time transfers and bill payments via FPS, depositing Hong Kong Dollar cheques, and even withdrawing cash at select ATMs without needing your physical card. You can also manage investments, credit cards, and place time deposits.

How secure is the Hang Seng Personal Banking app?

Security is a top priority. The app offers secure login options including Mobile Security Key and Biometric Authentication (like fingerprint or facial recognition). All transactions are verified to ensure your financial information and activities are protected.

Is this app free to use?

The app itself is free to download and use. While the app provides access to various banking services and features, some underlying banking transactions or investment products may have associated fees or charges as per the bank's standard terms and conditions.

Who can use the Hang Seng Personal Banking app?

This app is designed for Hong Kong customers of Hang Seng Bank. The products and services offered are intended for individuals residing in Hong Kong SAR. The app is not intended for distribution or use in any jurisdiction where such activities are restricted by law or regulation.

Can I get help if I have banking queries?

Yes, the app provides 24/7 support for your banking queries. You can utilize the Live Chat feature or interact with the Virtual Assistant, HARO, to get assistance with your banking needs at any time.