Hang Seng Personal Banking

Hang Seng Personal Banking

Simple & Secure Mobile Banking

87 ratings
86 reviews
Free
With Ads

Details

  • Released
  • Updated
  • October 12, 2015
  • July 3, 2026
Hang Seng Personal Banking screenshot #1 for iPhone
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Hang Seng Personal Banking screenshot #4 for iPhone
Hang Seng Personal Banking screenshot #5 for iPhone
Hang Seng Personal Banking screenshot #6 for iPhone
Hang Seng Personal Banking screenshot #7 for iPhone
Hang Seng Personal Banking screenshot #8 for iPhone
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About

Manage your personal finances, make payments, and access investment services securely. Open accounts, deposit checks, and even get cash without an ATM card. Enjoy personalized notifications and 24/7 support.

Mobile account opening
Real-time transfers and bill payments
Secure login with biometrics
Mobile cheque deposit
Cash withdrawal without ATM card
Personalized user interface
24/7 Live Chat and Virtual Assistant
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What users say

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What's New in Hang Seng Personal Banking

26.14

July 3, 2026

This latest version includes: • You can soon enjoy free QR payments at Alipay+ merchants in mainland China and over 55 countries/regions with JustPay. • Plan for your future with Goal Planner: Set up and edit goals, link accounts, and track your progress anytime. • Convert large spending into installments from your recent credit card transactions. • Bind the Hang Seng Mobile App to a new device more conveniently by scanning the QR code from the old device. To borrow or not to borrow? Borrow only if you can repay. T&Cs apply.

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User reviews

你系統個網絡係唔係食左屎啊?!

完全login唔到!每次輸入完帳戶密碼就彈出error,顯示我的網絡問題!我連YouTube都睇到呀!有乜可能係我網絡問題啊? !出問題就賴用戶!就算kill左個app重新打開重新登錄,即使登陸成功,當我點查看所有戶口,或轉賬,都係顯示我的網絡問題!食屎啦!搞到我連自己帳戶都查唔到!又過唔到數!我點找卡數啊!呢個問題已經唔止出現一次啦!仲要投訴無門!咁大間銀行做啲嘢出嚟咁垃圾咁!

Not user friendly at all

Spent an hour just trying to replace my linked device (as I’ve replaced my phone) but to no avail.

I have been a customer for 10+ years but honestly this app made me decide to switch to other banks who offer better e-banking services (which is where one usually does banking nowadays). This app is completely unusable and instructions are often circular. I hope someone at the bank sees this and realise that this app is actively driving your customers to put their cash elsewhere….
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ridiculous

unfriendly to people from overseas especially people who have not yet renewed HKID. You have nowhere to activate online mobile app from overseas

On line assistance

Can’t find any useful assistance.

Dumbest banking app

Every time need to update

Developer apps

User experience

🐞

Reported Bugs

18 issues

App crashes on opening

Bug

Login errors blaming user's network

Bug

Verification emails delayed or expired

Bug

Cannot find PIN and username within the app

Bug

App requires update almost every time it's opened

Bug

Update process is slow and cannot be done in background

Bug

App freezes on loading screen

Bug

App crashes after updates

Bug

Authenticator is useless and logs out users

Bug

Security device is a nightmare

Bug

Lost digital secure key after deleting app

Bug

App not working outside HK

Bug

Cannot make payments to American Express cards

Bug

Easypay not under transfer

Bug

No return buttons on subpages

Bug

Cannot find search button

Bug

App requires phone OS update to update itself

Bug

System unavailable errors

Bug

Requested Features

6 requests

Allow local USD transfers

Feature

Improve overseas accessibility

Feature

Provide better online assistance

Feature

Allow using old complex passwords

Feature

Add Touch ID support

Feature

Add exchange rates without login

Feature

FAQ

What can I do with the Hang Seng Personal Banking app?

The app allows you to perform a wide range of personal banking tasks. This includes opening new accounts, checking balances, making real-time transfers and bill payments via FPS, depositing Hong Kong Dollar cheques, and even withdrawing cash at select ATMs without needing your physical card. You can also manage investments, credit cards, and place time deposits.

How secure is the Hang Seng Personal Banking app?

Security is a top priority. The app offers secure login options including Mobile Security Key and Biometric Authentication (like fingerprint or facial recognition). All transactions are verified to ensure your financial information and activities are protected.

Is this app free to use?

The app itself is free to download and use. While the app provides access to various banking services and features, some underlying banking transactions or investment products may have associated fees or charges as per the bank's standard terms and conditions.

Who can use the Hang Seng Personal Banking app?

This app is designed for Hong Kong customers of Hang Seng Bank. The products and services offered are intended for individuals residing in Hong Kong SAR. The app is not intended for distribution or use in any jurisdiction where such activities are restricted by law or regulation.

Can I get help if I have banking queries?

Yes, the app provides 24/7 support for your banking queries. You can utilize the Live Chat feature or interact with the Virtual Assistant, HARO, to get assistance with your banking needs at any time.