Most user-unfriendly banking app
As another user noted, the design is counter-intuitive and cumbersome. A lot of the security measures makes it extremely difficult for users to get through. Skip the updates and just scrap this and start with a better design.
Notification as spam
Notification option only has on and off, so you either have to risk not knowing any important info about your account. Or you have to ensure the almost daily marketing SPAM, on every device, can you stop making it your mission to annoy people?
Daren
Horrible app. Get your IT dept fired please.
Worst banking app ever
Such of big company with garage IT app
Suggestions regarding the online account opening feature
Please test the online account opening functionality before the May Day holiday in 2026, as there will be a large number of mainland tourists during the holiday, who will conveniently open accounts while traveling.
使えにくい
使えにくい
Report a bug in banking balance display
How to reproduce the bug on the mobile app :
1. Have the mobile app logged in;
2. Received funds from other sources( a local transaction) , say Fund_A)
3. Without refreshing the account page to reflect the updated balance ( with the new fund) , try to do another fund transfer ( Say Fund_B) from this bank account to 3rd payee
4. [bug happens ] the From account balance on display, is using an old balance , not taking into account the amount of Fund_A. So the bug is the wrong balance display.
1. Have the mobile app logged in;
2. Received funds from other sources( a local transaction) , say Fund_A)
3. Without refreshing the account page to reflect the updated balance ( with the new fund) , try to do another fund transfer ( Say Fund_B) from this bank account to 3rd payee
4. [bug happens ] the From account balance on display, is using an old balance , not taking into account the amount of Fund_A. So the bug is the wrong balance display.
Show more
垃圾app
點解冇零分比？ 身份認證跟哂規矩做一直失敗 失敗到銀行戶口直接凍結我帳戶 幾時執笠？
你系統個網絡係唔係食左屎啊？！
完全login唔到！每次輸入完帳戶密碼就彈出error，顯示我的網絡問題！我連YouTube都睇到呀！有乜可能係我網絡問題啊？ ！出問題就賴用戶！就算kill左個app重新打開重新登錄，即使登陸成功，當我點查看所有戶口，或轉賬，都係顯示我的網絡問題！食屎啦！搞到我連自己帳戶都查唔到！又過唔到數！我點找卡數啊！呢個問題已經唔止出現一次啦！仲要投訴無門！咁大間銀行做啲嘢出嚟咁垃圾咁！
Not user friendly at all
Spent an hour just trying to replace my linked device (as I’ve replaced my phone) but to no avail.
I have been a customer for 10+ years but honestly this app made me decide to switch to other banks who offer better e-banking services (which is where one usually does banking nowadays). This app is completely unusable and instructions are often circular. I hope someone at the bank sees this and realise that this app is actively driving your customers to put their cash elsewhere….
I have been a customer for 10+ years but honestly this app made me decide to switch to other banks who offer better e-banking services (which is where one usually does banking nowadays). This app is completely unusable and instructions are often circular. I hope someone at the bank sees this and realise that this app is actively driving your customers to put their cash elsewhere….
Show more
ridiculous
unfriendly to people from overseas especially people who have not yet renewed HKID. You have nowhere to activate online mobile app from overseas
On line assistance
Can’t find any useful assistance.
Can’t change the app language
bug:
switch to system setting but can’t find the language option.
ios version:16.7
switch to system setting but can’t find the language option.
ios version:16.7
Security issue
I don’t think the app should display my name before i have logged in, the app also displays screen from last expired session when I returned from background for unknown reason, which could lead to major security risks.
Dumbest banking app
Every time need to update
Can be more user friendly
App can be added with comprehensive service of transaction record of minimum one year or up to three years with easy search tool.
E-banking
Had an horrible experience with the bank, they literally denied my choice of spending. It’s none of their business of what I use my money for, they do not listen to customers and make things worse for a customer. Very disappointed from a person that has been with the bank over 30 years.
Worst banking app
Garbage system, you can’t find pin and username within the app.
Useless
The most useless banking system
Super slow
Something about the recent update has made it painfully slow
