The latest version of the app erased all your previous promo and rewards
I had an account tied to my email address on the previous version of the app, where I had promo codes and rewards. In this version, it only allows sign up via phone number (yeah not even a login option). When I tried to link my old email address, all my rewards were erased. I’m honestly not sure what kind low iq individuals designed the app but I could have probably done a better job with ChatGPT and some more common sense.
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Best salad
Best salad I have had and the customer service is top tier
App functionality
No way to contact them when they don't get your order right 😭
Fantastic tasting healthy food
My go to spot for a healthy lunch in downtown Raleigh. Tasty guilt free food in a hurry. .
Mostly good but limited
Easy to use & I love the photos - they’re so key to understanding what you’re ordering. But options are somewhat limited when it comes to additions and modifications that might cost extra, and sometimes menu items are just plain missing when the staff says they should be available. Today, for instance, I couldn’t find an option to add an extra dressing (upcharge or no). I’d feel weird about adding extra tip and asking for more dressing in the comments - and the character limit in the comments box is way too short anyway. And on occasion the app just doesn’t work: doesn’t open; requires me to re-enter my login deets even though I have face ID activated; or doesn’t let me check out. So I’m glad H&H started letting us earn points at the checkout counter in person, because the app doesn’t always work fully. Anyway, as you can probably guess, I’m a H&H regular & love the food!
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Not user friendly
Password gets saved into soendgo.con and not to happyandhe.com, so I spent about 15 minutes trying to reset it. Does not use Apple Pay, so you have to dig around for a credit card as you awkwardly order on your phone. Dear developers: please give a think to user experience! You are losing sales when people just give up.
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Love it!
Had a smoothie and breakfast wrap. Great service at Ninth street and great eats!
Love this place
I love to start my mornings with a breakfast wrap from here! It just makes my day!
App is horrendous
Every time you attempt to logon it says “Something went wrong.” Not helpful
Love Happy and Hale, hate their app
Can’t order items from kids menu, can’t order more than 2 veggies on my breakfast wrap. I try to put extra veggies in the special comments, which is usually ignored. One time I got a lecture on how I should have to pay for extra veggies... I’ll gladly pay extra, but the app doesn’t let me. Very frustrating experience.
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Meh
I enjoy the restaurant but this app is lacking. Clearly set up to be compatible, rather than built for the iOS environment. If you’re a user that doesn’t already know what you want - good luck!
Review
The incredibowl is incredible. Love the salad and the people. Online ordering is great. A few glitches at first but they are very receptive to feedback and work to correct any issues. I do wish they listed the calories on their menu items. And it would be cool if the app tracked online orders and offered rewards. 😊
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Order was incorrect
I love the food here but my first app order was not correct.
Simple and Effective
Thanks for making this app run so smoothly. It’s such a hassle free and healthy way to order lunch!!
I like Happy + Hale but app ordering is not the best
I’ve had 4 orders via the app and the past two were completely incorrect. I don’t know if it’s a system issue or what, but a lot of the ingredients were left off and an ‘extra’ item was entirely left off (not added at all!). Very annoying!
