Install did not Register
Response from developer
Hi Wings4mb, sorry to hear that. I would advise reaching out to this 3rd party reward program to discuss this with them directly. Please also feel free to reach out to us in Support through the in-game settings area so we can assist in any way possible. Hope to hear from you soon. ~TJ
Feeling
I Really Lik Playing
Fix your missing bet option
Apologies for any inconvenience caused!
08:33 PM
So in the middle of a journey game one of the bet options disappears? 10 billion, then 50 billion. The 25 billion option is missing and I’m 75% into completing the 300+ spins over 13 billion. If you think that’s fair, I call it a rip off.
Response from developer
Hi, thanks for writing in about your experience. As you've noted above, this is indeed a feature of the game. I'm sorry to hear you aren't happy with the bet options available. If you can write into Support through the in-game settings area we'll be happy to review further. Thanks! ~TJ
Don’t use your money
Response from developer
Hi Abamy, thanks for getting in touch with us and sharing your thoughts about Jackpot Planet. If you can reach out to us in Support through the in-game settings area we'll be more than happy to help out. Hope to hear from you soon. ~ TJ
Horrible
Response from developer
Hi, sorry to hear about your recent experience. Please reach out to us in Support through the in-game settings area in the Jackpot Planet and we'll be happy to assist you. Hope to hear from you soon! ~TJ
Links
Response from developer
Sorry to hear it, Deputy Fattz! Please contact customer support through the app itself so we can help you out with this! ~SM
Heat
False advertisement
Response from developer
Hi Rachel, sorry for any confusion related to Hard Rock Jackpot Planet. In Jackpot Planet, all of your bets and wins are in the form of in-game Coins. You cannot cash out real-world money from our game. However, we do run promotions where you can win real world Hard Rock prizes (cash, gift cards, Unity points, merch, etc.). To view a list of current giveaways, please see: https://www.hardrockgames.com/giveaways/ To discuss further, please reach out to Support through the in-game settings area and we'll be happy to help. Please let me know if you have any other questions or concerns. Thanks! ~TJ
The pop ups are put pf control
Winners
Impossible
Response from developer
Hi JamesW34, sorry to hear you're not satisfied with your recent experience! Please reach out to us in Support through the app itself and we'll be happy to assist you. ~ SM
Fun until
Not good game
Response from developer
Hi Angi, sorry to hear your experience didn't match your expectations. Please reach out to us in Support and we'll be happy to assist you. Thanks! ~ TJ
Somewhat fun
They have both clan missions and daily missions. I’ve found several to be unreasonable and nothing but a waste of time!
Would not recommend!
Response from developer
Hi, sorry to hear your experience didn't match your expectations. Please reach out to us in Support and we'll be happy to assist you. Thanks! ~ TJ
COST TO MUCH
Response from developer
Hi Top Cat, sorry to hear about your experience. Please reach out to us in Customer Support through the in-game settings area and we'll be more than happy to assist. Thanks! ~TJ
Low .% of return
Great app but
Poor RTP
Just like some of the others, they tease with a cheap offer high tokens, then the prices keep going up and the pays go down.
Also first time players the game is very loose and fun to play, however after about half hour if you’re lucky, they get excessively tight and even the payouts don’t line up with the bet amount.
Keep a lookout for your email, I’m sure you’ll see a class action before long.
Hard Rock needs to drop these guys.
Response from developer
Hi Kraden, sorry to hear about your experience. Please reach out to us in Customer Support through the in-game settings area and we'll be more than happy to assist. Thanks! ~TJ
