Needs Notification Support
Feature request for dev backlog: notification support. Use case: I favorite a movie that’s coming out in December (e.g. Dune 3). I would prefer to be notified via banner when new showtimes are added rather than finding out via unrelated media. I would open the app more often if this feature were to be added.
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Response from developer
Thank you for bringing this concern to our attention; we have passed along your feedback.
Does not work
Have not been able to successfully purchase tickets. Crashes every time.
💯💯💯
Love 10/10 no notes
It doesn’t work
The app stopped working
Horrible ticket holding
Whenever I find a sweet spot to sit at, I select and when I pay they tickets disappear and are sold to someone else, what’s the point of having the seat open if it’s alr sold, every time I come on to here to buy tickets it never saves even after typing my information . AMC has a better app and saves my seats rather than forgetting them right after I select purchase
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Slow App
We tried 4 times to purchase tickets and got an error message each time. They billed my credit card 4 times. Had to have American Express cancel the charges. The website is even slower with the same results.
Fix the bugs!!
I’ve been using the Harkins app for a while, and unfortunately the experience has become incredibly frustrating. The app is filled with bugs that make it difficult, and sometimes impossible, to navigate. Pages frequently freeze, buttons don’t respond, and the app often crashes or gets stuck while trying to browse showtimes or purchase tickets.
Something as simple as checking movie times or selecting seats turns into a frustrating process because the app is so unreliable. For a major theater chain, I would expect a much smoother and more stable experience. Instead, it feels like the app hasn’t been properly tested before updates are released.
I enjoy going to Harkins theaters, but the app needs serious improvements. Until these bugs are fixed, I’d rather use the website or another service to buy tickets. Very disappointing user experience.
Something as simple as checking movie times or selecting seats turns into a frustrating process because the app is so unreliable. For a major theater chain, I would expect a much smoother and more stable experience. Instead, it feels like the app hasn’t been properly tested before updates are released.
I enjoy going to Harkins theaters, but the app needs serious improvements. Until these bugs are fixed, I’d rather use the website or another service to buy tickets. Very disappointing user experience.
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Response from developer
Thank you for bringing your concerns to our attention; we have passed along your feedback.
Adding cards
Have had this app for years and just recently started stating the card I’ve used previously is not currently eligible to be saved to my Harkins awards account
Worst App
Trying to change password. Each time I go through the steps, it fails. Easier to find a theatre by driving randomly through a city, without navigation.
Horrible!
I have reset my password numerous times and it will not work in the app. Only online.
Disappointed
For years we were pleased w/the app. Then as of last week not sure what happened. The app is blank???? Even after rebooting & closing out/reinstalling no luck 🤷♀️
GET APPLE PAY
Making me input my card every time when you’re asking if I want it saved is violence. Add Apple Pay or some quicker method of checking out. This is stupid. Your movie experience is my favorite but not your app or buying experience.
Update doesn’t work
I think the app is decent, however it says it needs an update. I’ve tried to update but it won’t let me, it also won’t let me onto the app at all. I use it quite a bit so it would be nice if it worked.
Spend $200 to get $5
The app works fine for me, but the rewards system could be better, like every five movies get a free popcorn, or every ten you get a free movie? Instead I literally just have to spend $200 to receive a measly $5 reward. Of all the apps for food and rewards on my phone, this is the least worth it!
Too Large Text
Ever since the upgrade my text display is way too large and I am unable to adjust it. When you open the app pictures and texts overlap, making it hard to read. My on line rewards card no longer displays the scan code. The text is so large it is hidden.
I have tried uninstalling and reinstalling your app but nothing changes. How can I use my rewards if the scan code isn’t visible.
I have tried uninstalling and reinstalling your app but nothing changes. How can I use my rewards if the scan code isn’t visible.
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Ticket purchasing
App is not working, I tried to purchase tickets multiple times and it said failed to add tickets or something, my partner tried and same problem! So inconvenient & annoying!
Cannot purchase tickets
App black screens multiple times. Needs to be closed, then removed from background to reset. When trying to purchase tickets it gets stuck at complete order. Tried twice 10 mins apart, lost my seats and still can’t purchase tickets.
Faulty App
I came to the theater to kill some time and come to find out I had to download the app. I kept having to enter credit card info after receiving the welcome email. I kept trying to pay to the movie but the app was not responsive!! Very frustrating and I don’t even want to see the movie now
Terrible app
It never saves my information and each time I want to buy a ticket I need to put my whole credit card info, email and phone number every single time and it only gives me six minutes or so to do that, it happened a couple of times already where I don’t get the receipt with the QR code and I had to pay twice hoping that it will give it to me to show the clerk when I go to the theater.
Overall it’s a very buggy app,after you pay the whole interface shakes and jolts around.
Overall it’s a very buggy app,after you pay the whole interface shakes and jolts around.
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Nice theaters, terrible app
The app is second rate compared to other theater apps. So much that I have gone to other theaters based on the app ticket buying experience.
Examples -
- app will quit in the middle of a purchase “Reloading, try again later”
- ticket purchases don’t show up in “My tickets and reservations”. Ever. So what’s the point?
- you can’t save your credit card information at purchase. The option is there but it doesn’t work.
- Saving your card information your profile doesn’t make it available when purchasing tickets
- ads after ticket purchase… cheesy
- service fees as a member
I’m pretty done w this app experience. I occasionally buy when I want to see a movie on the Cine Capri screen but I’m also close to an IMAX and have been going there
Dev team - please update. Thx
Examples -
- app will quit in the middle of a purchase “Reloading, try again later”
- ticket purchases don’t show up in “My tickets and reservations”. Ever. So what’s the point?
- you can’t save your credit card information at purchase. The option is there but it doesn’t work.
- Saving your card information your profile doesn’t make it available when purchasing tickets
- ads after ticket purchase… cheesy
- service fees as a member
I’m pretty done w this app experience. I occasionally buy when I want to see a movie on the Cine Capri screen but I’m also close to an IMAX and have been going there
Dev team - please update. Thx
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Response from developer
Thank you for bringing this concern to our attention; we have passed along your feedback. We apologize for the inconvenience. If the problem continues please send an email to our team at GuestServices@harkins.com and they can help further. Thank you!
