Hattie B's Hot Chicken User Reviews

Name: Hattie B's Hot Chicken
Rating: 4.9 (10263 reviews)

Hattie B's Hot Chicken

HATTIE B'S, LLC

🍔 Food & Drink

🛍️ Shopping

What users say

Summarized from real user reviews of Hattie B's Hot Chicken. Based on 10K reviews and a 4.9/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Food & Drink app.

Positive things

👍Great food
👍Excellent customer service
👍Convenient pickup
👍Consistent quality
👍Friendly staff

Negative things

🐛Buggy app
🐛Difficult to use
🐛Unreliable order fulfillment
🔒Lack of security features (e.g., Apple Pay)
🔋Frequent app reinstallation required

Top reviews

Most Recent Highest Rated Lowest Rated

I can’t login into my new Hattie B’s account

This new app is horrible. It keeps telling me that my phone number already exist.

Suzanne Daniel

a month ago

Doesn’t work

The new app is broken and the old one worked perfectly. The reorder function was broken but on the new update, it doesn’t work at all. I had to use their website and they require a time now and do not have asap as an option. If you put in a time that is too soon you have to try again and it’s in 15 minute increments. They don’t have an asap option.

gbrownie78

2 months ago

Response from developer

Hi gbrownie78! Thank you for taking the time to share this feedback – we're really sorry for the frustration. We completely understand how important a smooth, quick ordering experience is for our guests and we are actively pushing out updates to improve the experience. In the meantime, please don't hesitate to reach out directly at info@hattieb.com if there's anything we can do to make your next ordering experience easier — we appreciate your patience and feedback!

App doesn’t work half the time

The developer has the idea but the execution sucks. Ever since they updated to the new app selecting a location to order from doesn’t work. Other times it’s payment. When I select a location it keeps spinning and never goes anywhere. The new looking app is really bad.

Bos Bos

3 months ago

Buffer to DoorDash

The app often buffers to a point where you can’t order. The restaurants don’t take orders over the phone and will direct you to order off DoorDash where you will undoubtably be charged extra in fees.

RedbullMo

3 months ago

App constantly has notification badge

The app icon constantly has a “5” notification badge on it. I’ve clicked through every app tab, read and deleted any notifications (which I’ve never had 5 notifications at once), and tried uninstalling and reinstalling the app. Why?

aschweitz91

4 months ago

Response from developer

Hi aschweitz91! Thank you for the feedback — this is exactly what helps us get better. We've been pushing updates and the most recent ones should address the issues you ran into. If anything still feels off, please reach out at info@hattieb.com and we'll look into it. We appreciate your patience and support!

Changed rewards after updating

User interface feels clunky. It’s runs better, but corporate changes how the rewards work, sucks :(

RanceLandstrong

4 months ago

Pretty good app…..

The one thing this app is missing the ability to scan receipts or missed scans. I would have rated it a 5 if not for that.

👋✋👋✋👋✋👋

4 months ago

New app

New app is night and day better than the old one. Design looks great and it’s much easier to use

jabroney

4 months ago

Black eyed peas

Put the black eyed pea salad back on the menu. No issues otherwise

howmanynicknamesaretherr

5 months ago

Glitchy app

The app is not at all intuitive to use

Fry dog 754

7 months ago

Preds Hat Trick Coupon

Looking to redeem my Preds Hat Trick coupon that I saw last night on the app because the Preds player got a hat trick but it is not there now. Where is it?

TNDug

8 months ago

Great place

Love the food , the service and the consistency. Awesome place I go to quite often .

Mwoozy

10 months ago

Refund voucher

Thanks I appreciate it

2F7Shane

a year ago

Love it!

Love it!!!

TavoTyme

a year ago

Best Hot Chicken Ever

I love Hattie B’s and it has always been a part of any trip to or passing through Nashville. Shut the Cluck up is very hot however great taste. I eat as much as my lips can take.

EpicERP

a year ago

Yall could have Apple Pay

I had to spend Extra time and energy because you don’t have Apple Pay. Which decreases the chance of your employees getting a tip because people are hangry and frustrated
Just saying.

onlychloe27