Horrible app !! No customer service
Horrible
horrible banking app
Shiny but useless
Deposits work okay, I guess, if you can figure out which button to push. But transferring money? Might as well be spitting in the wind. I tried sending twenty bucks but it charges a dollar every transaction.
Customer service? Might as well holler into a rain barrel. They don’t answer the phone any quicker than a rattlesnake strikes. When they finally did, they talked so fancy I could hardly understand them.
I’ll give them this – the app looks pretty. All those bright colors and fancy icons make you feel like you’re sitting in a highfalutin’ city bank. But don’t be fooled, it’s about as useful as a screen door on a submarine.
In the end, if you’ve got to use it, bring a jug of moonshine and a whole lot of patience. You’re going to need it.
Manager Friendly and Employee Hostile
Forced Banking
Unable to transfer money
Problems after Update
Where to even begin?
Worst tip app
Too many fees!
Alternative transfer fees?
My least favorite part is paying a .75% transfer fee if you want to get the money you worked for moved to a separate bank account. 75 cents on every $100 doesn’t sound bad, but when you do the math it’s easily more than $200 a year in “fees” that are being paid. (Someone transferrring $600 a week would come out to $218 a year, last I checked). Would prefer an option to only withdraw once a week or every other week for a reduced fee. Less transactions for you all to process, so it should be cheaper. I understand the employer could pay a premium to remove this feature, so this could be changed, this is only a means for the hausmoney company to profit. I understand they need to make money too, but it is incredibly frustrating as an restaurant worker to go from leaving at night with cash, to having most of my money become digital, and I have to pay an extra fee to access my money (that I worked for) if I don’t want to use their debit card.
I was initially on the fence about them withholding 25% of tips for tax purposes, but this has been mostly a non-issue for me. My above gripe is certainly my biggest issue with the current system. Would be thrilled to have more transfer options to reduce fees.
I think it’s a great application
I especially like the physical and virtual cards, I don’t have to worry about losing the card and not being able to spend.
Response from developer
Thanks for sharing your voice to your experience, beardofknowledge. It definitely helps our hausmoney app users see how the experience is working for others in the tip-earning community. Curious - if you could change one thing that would make your experience even better, what would it be?
Horrible customer service
Response from developer
gprwb, we sincerely apologize for the difficulties you experienced in reaching our Experience Team. We are major advocates and champions to your experience - we are always diligently working to ensure that response times are prompt and efficient for all tip-earning community app users. Hopefully it helps to understand the team is active during the hours of Monday through Friday, 9AM to 5PM Central Standard Time. So, if you happen to reach out to us outside of these days and hours you most likely won't get an instant response, but we do connect back pretty darn fast! And, you also mentioned you weren't able to access your money. We take accessing your hard-earned tips as a top priority because we are also hausmoney app users and know the impact to accessing money has on livelihoods. Once we were able to look into this issue for you it became more evident your management hadn't issued your tip-earnings, yet. I can see how this may have not been obvious for you. But, we are happy you were eventually paid by your employer and able to get your tip earnings :) We are always here to help, gprwb - keep doing great things in serving your customers and we will continue to bring our best towards your experience with us!
Hausmoney app
Response from developer
We appreciate your valuable feedback and the opportunity to work with you directly to improve your experience with us. Your comments have shed light on some important aspects of your initial experience, which we believe will help us serve the tip-earning community using hausmoney, better. Regarding your username and password, we take the security of our customers' accounts very seriously. While we understand that forgetting a username can be frustrating, we handle username retrieval requests through direct communication with our team to ensure the utmost protection of your money and accounts. On the other hand, you can reset your password anytime on your own through the mobile app. You mention we withhold taxes on your tip earnings. Actually, we do not withhold taxes from your tip earnings - your employer decides if they will do this. We advise you to have a conversation with your employer about any concerns you may have related to tax withholdings. Finally, we offer the option to transfer money out of your hausmoney account and into a different bank account, although there is currently a fee. We are actively working on offering more transfer options to better serve you all - look for information on this to come out soon! annyevil, your voice and feedback on your experience honestly matters - we use this to adjust where we can serve you and our hausmoney community even better. We appreciate you and hope we can only make your experience better from here!
