Both Haven apps
The apps are not user friendly at all. Yesterday it took over 1hr 10 to order and that was only because I gave up and ordered at the bar. Today instead of trying to log in at the end of the order as it seemed to be asking me to,( I was presented with a log in screen but my details were not found). This time I selected to continue as a guest. It seems to have worked. It was not clear that’s what was required which was very confusing.
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Delivery
We have not received our drinks and dip that are part of our order. Our order was late by more than 20 minutes completely wrong forgot drinks and dips , this is completely unacceptable I am so disappointed and so are my children, this was a one off treat on holiday for my family and I have been very disappointed by the service from papa johns at hafon y mor haven , will not be ordering again if service will not improve !!!!! #disappointed #getbetter
#upset
#papajohns
#upset
#papajohns
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Viewing menu
Found it quite hard first time using this app. Every time I chose a different restaurant I had to put in caravan name and mob number to just view what was on a menu, having decided to check another menu it was the same! Decided to go with my first choice of restaurant but again had to go through it all again to order.
Might be easier to be able to view what’s available on each of the menus before having to enter your caravan number etc.
Might be easier to be able to view what’s available on each of the menus before having to enter your caravan number etc.
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Good concept but some issues with ordering
Convenient and easy to start using.
Frustrating that it doesn’t hold the delivery time when selected and doesn’t give you an easy edit so you have to go to the beginning again.
Also if you have a haven serve food and drink card you have to go out of the app to find the details which meant I had to go back to beginning again.
Frustrating that it doesn’t hold the delivery time when selected and doesn’t give you an easy edit so you have to go to the beginning again.
Also if you have a haven serve food and drink card you have to go out of the app to find the details which meant I had to go back to beginning again.
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Disapointing
My elderly dad was frozen and we had to sit outside due to no actual indoor bar area, and were unable to actually book a seat in doors.
When we eventually got into the show-bar started to queue at 4.40 for drinks and team member advised us ti use the app, however after leaving the queue tried to use the app, which wasn't online which the team member apologised and reset the connection at the bar.
We also had an issue when buying a pass b4 we arrived and were only allowed to purchase 5 even though we were a group of 6, when we tried to buy an additional pass when we arrived only to be told they were no longer allocating due to full capacity in the show-bar
Really frustrating as 1 family member could no longer join the rest of our night.
When we eventually got into the show-bar started to queue at 4.40 for drinks and team member advised us ti use the app, however after leaving the queue tried to use the app, which wasn't online which the team member apologised and reset the connection at the bar.
We also had an issue when buying a pass b4 we arrived and were only allowed to purchase 5 even though we were a group of 6, when we tried to buy an additional pass when we arrived only to be told they were no longer allocating due to full capacity in the show-bar
Really frustrating as 1 family member could no longer join the rest of our night.
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