Hawaiian Electric Mobile

Hawaiian Electric Mobile

by Hawaiian Electric

95 ratings
43 reviews
Free

Details

Released
July 13, 2017
Updated
July 10, 2025
Hawaiian Electric Mobile screenshot #1 for iPhone
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Hawaiian Electric Mobile screenshot #9 for iPhone
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About

Stay informed about power outages across Hawaiian islands with real-time updates on affected areas, customer impact, and estimated restoration times. Report outages, manage your electric account, pay bills, and locate EV fast chargers with driving directions.

βœ“View outage information
βœ“Report outages
βœ“Manage electric account
βœ“Pay electric bills
βœ“Locate EV fast chargers
βœ“Receive outage alerts
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What users say about Hawaiian Electric Mobile

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What's New in Hawaiian Electric Mobile

2.1

July 10, 2025

- Updated Outage Map to uniquely display a Public Safety Power Shutoff (PSPS) - Various bug fixes

User reviews

This last update

This last update left this app completely unusable. Cannot log in, clocks, the log in screen is completely blank other than the borders and emblem.
iPhone XS Max

Poorly programmed app

Why has this app not been programmed to retrieve the stored username and password in my secure password manager on my iPhone? We’ve all been trained to pick hard-to-remember passwords, and for that reason, they are stored in the password manager. Unfortunately, nobody programmed this app correctly so that it retrieves that information. Every time you go to use the app, you have to go to your password manager, copy your password and then paste it into the app. Was this somebody’s high school project to program this? I’m sure a high school programming class could’ve done better.
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Useless App

There is simply no utility in this utility app. Not worth the time to download.

Useless

App doesn't work when there's an outage.

Dumb dumbs

Stupid s*€^*#Heads why don’t you and all the other stupid charge stations use credit/debit cards? What is your damage? Agenda? You idiots all have to have your own currency? Clowns. All of you CLOWNS.

User experience

🐞

Reported Bugs

7 issues

App doesn't work during outages

Bug

App crashes upon login

Bug

Login credentials repeatedly rejected

Bug

Outage map not functioning

Bug

Report outage feature leads to blank screen or phone call

Bug

Cannot navigate back to previous bills

Bug

Website customer service login portal nonfunctional

Bug
✨

Requested Features

10 requests

Allow credit/debit card payments directly

Feature

Implement biometric login (fingerprint/face unlock)

Feature

Improve accuracy of outage information

Feature

Provide ETAs for power restoration

Feature

Allow bill payment directly within the app

Feature

Streamline login process (remember me, fingerprint authorization)

Feature

Improve app design and user experience

Feature

Allow printing or saving bills

Feature

Remove credit card payment fees

Feature

Provide account number easily within the app

Feature

FAQ

What does the Hawaiian Electric mobile app do?

The app provides real-time information on power outages across Oahu, Maui, Hawaii, Lanai, and Molokai. It allows users to view affected areas, the number of customers impacted, and estimated restoration times. Additionally, users can report outages, manage their electric accounts, pay bills, and find electric vehicle (EV) fast chargers.

How can I report a power outage using the app?

You can report an outage directly through the mobile application. The app also provides access to county-specific trouble lines for reporting issues. This feature helps to quickly notify the utility of any disruptions in service.

Can I pay my electric bill through this app?

Yes, you can access your online account through the app to view your electric bill and make payments. Payments can be made directly from your checking account or with a credit card via Speedpay. You can also start new electrical service or stop/move existing service.

Does the app help me find EV charging stations?

Yes, the app features an interactive map to locate electric vehicle (EV) fast chargers across the islands serviced by Hawaiian Electric. The map displays charger types and locations, and provides step-by-step driving instructions to help you reach them.

Is this app free to use?

Yes, the Hawaiian Electric mobile application is available for free download and use. There are no subscription fees or in-app purchases required to access its core features, including outage information, account management, and EV charger location.