Not recording information
It consistently has issues. Even when I log food it does not show up.
Needs a lot of work
The app is a hassle with lots of bugs and quirks that make it unusable.
Terrible app
This app is difficult to use and doesn’t warn you about anything.
Terrible
This app is awful. It asks me to create a new PIN code every time I log in and promises it remembered, it doesn’t. It gets data from Apple Health but somehow imports all of it incorrectly, for example, I slept 7 hours and it says i slept 15. Then you can’t change it. The teachings are basically CBT/Noom light and nothing new. The service continually cancels appointments and then asks for availability and then schedules outside the availability given. Can’t hate it enough.
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Do not update
The app worked great and has nice features to track food. It’s nice you can search, scan the barcode of food, or take a picture and it will automatically add it. I did the mistake of updating and now food items are not found or it stays “loading.” I have to exit the app and log back on for it to actually log my food items. I have noticed myself using it less each time because of the issue.
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Exceptional support from Lena
Lena is a superb Tech Support Specialist who consistently goes above and beyond. Her guidance with the Health Optimizer app was not only fast and accurate, but genuinely thoughtful. She explained everything clearly, solved my issue with ease, and made the entire experience feel effortless.
Her professionalism, patience, and deep knowledge of the app truly stand out. It’s rare to find support that feels both highly competent and genuinely caring — Lena delivers both every time.
I’m grateful for her help and highly recommend her to anyone using the Health Optimizer app. She’s outstanding.
I suggest health optimizer create video or brainsharks along with pdf screenshots of the most useful app features in order to drive successful customer engagement and experiences.
Her professionalism, patience, and deep knowledge of the app truly stand out. It’s rare to find support that feels both highly competent and genuinely caring — Lena delivers both every time.
I’m grateful for her help and highly recommend her to anyone using the Health Optimizer app. She’s outstanding.
I suggest health optimizer create video or brainsharks along with pdf screenshots of the most useful app features in order to drive successful customer engagement and experiences.
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Getting help logging back in
Ms Lena was very helpful and polite. And knowledgeable about my situation. Thank you
Needs work
The app is a hassle with lots of bugs and quirks that make it unusable.
Glitch Galore
Sad to say that the glitches and resets within the app have caused extreme frustration. From continuous weights not syncing, saved medication lists mysteriously erasing, food and water intake not saving after input. I’m losing my mind at this point and think it is unfair that my medication coverage is dependent upon an app that hardly functions.
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Probably the worst app I’ve ever used
Horrible
Bluetooth device sync broken since update
As the title says, ever since the app has been updated, none of my medical devices can sync to the application. I tried deleting and repairing which allows to pair but results never sync and always throw a Bluetooth error. This issue happens on both my BP machine, weight scale and glucose monitor. Bluetooth works completely fine on my phone so I know it’s a problem with this specific application.
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Spinning
I enter in the log book often but the home page is always spinning and it seems it’s not accepting my entries
Lena is great!!!
Had lots of trouble connecting and staying connected. Representative Lena was patient and fabulous an very knowledgeable! TY!
Required for insurance but never works properly
It’s always freezing when taking a photo of food. Today, the homepage just isn’t there. Randomly logs you out and forgets your Face ID log in. Required to use for insurance, yet we can’t use it 🙄
Annoying data harvesting
Forced to use this by insurance, I resent it every time I open it.
Still sucks
After my last not so positive review I was contacted and they seemed amazed that I was having problems with this app. Well after the standard delete the app and try again I’m here to report it hasn’t gotten any better. I do appreciate that they contacted me, but they failed to follow up to see if anything was any better. Fun fact is that I’m forced to use this app by my insurance company so I will continue to be frustrated. Even better is my wife is now using it with the same problems and frustrations. Thanks for making the worst app I ever experienced!
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Not great
The app does not update. It regularly forgets who you are. While logging food it gets stuck. It doesn’t stay logged into you on your own phone. Has a lot of bugs still. Chat with person about healthcare is good. And the idea is great!
Too many updates
This app requires updating every time I open it without any sort of “new” features. Frankly Its annoying
Horrible app
Does not sync properly and logs you out. I ok know it’s not working on cvs end then you get cut off the med.
Terrible
Impossible to keep track of progress over time. Trend area is useless.
