Loading issues
It never loads. It’s so irritating how drs will only send messages via portal but I can never get the message to load
Slow Response
The app needs an update to improve the response time. It is as slow as molasses.
Used to be great, keeps getting worse
I have really liked the convenience of the app for years, but over the past couple of years the quality has declined significantly. It has intermittent problems with face ID, which is annoying but at least you could still sign in. Recently, open the app and it just says loading…the circle will go round and round, but nothing will happen. No access is not ok. Even the web version doesn’t sign in sometimes.
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Faulty app
The app will say that you have too many failed attempts at using face recognition even when you first open it and the camera can clearly see your face. Then it crashes every time you try to sign in with username and password. The app is completely bugged and always has been since they started it. You would think with all the money that MU generates that they can afford a decent app that actually works. Makes me worried that they don’t have a care for all my personal information and don’t know what HIPAA is or honors my patients rights
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App needs work
The app has a lot of good information. The issues I have are the Face ID and deleting old messages. If it doesn’t capture your face on the initial try, it locks your Face ID out and you have to login. One attempt failed then you have to re-enter all your login information. The second issue is trying to delete old messages. Instead of being able to delete several at a time, you have to open each message and put it in the trash. It’s time-consuming if you have a lot of messages.
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App is useless
The app will not work on my devices anymore. It simply sits and spins “Loading” on all of my devices.
Just go to the website, it’s at least functional.
Just go to the website, it’s at least functional.
Disappointing
Can’t use facial recognition or touch to sign in anymore. Can’t even send messages to my doctors anymore either, you get very few options to choose from which don’t even list what I’m needing.
Face ID keeps stopping
Every week or so I have to redownload the app to get face ID to work please fix this it’s annoying to need to uninstall it and install again.
Worthwhile
This app has always worked for me.
Worthless
This app has never worked for me.
Face ID works consistently if you delete and reinsall
If you have trouble using the Face ID feature just delete and reinstall the app. App works perfectly now.
Fixed iOS calendar
For the past 1+ the add this to my calendar button for my iPhone has not worked. I see 7mo ago they “fixed the bug” but nothing is fixed..
SLOW AND NO USEFUL AT ALL!!
I got this app because I have a lot of doctors appointments to keep up with, but I might as well just write them all down and keep the dates on my calendar. This app is slow. It never updates with any of my information. Going through messages when I do finally get them is impossible. The messages never open and when they do, it’s a blank screen. And trying to delete messages you might as well forget about because it takes ages.
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Constructive Criticism
The app is not user friendly nor intuitive. Make the three line icon bigger or change it entirely. I cannot answer the question for why to schedule an appointment. The Covid assessment tool is in the way to proceed through forms on the app sometimes. I’m unable to view all past appointments which makes it easier to schedule with a preferred past provider. Honestly, just hire someone who will also make it prettier. It does not look like it was made professionally.
All the issues make me just want to call to schedule which offices wouldn’t prefer.
Ideas: make it interface with Apple health and provider systems so they can access data about our health, make it so provider notes are on a database accessible by this app so we can show ourselves, future nurses and doctors our medical history more simply.
These are just a few thoughts.
All the issues make me just want to call to schedule which offices wouldn’t prefer.
Ideas: make it interface with Apple health and provider systems so they can access data about our health, make it so provider notes are on a database accessible by this app so we can show ourselves, future nurses and doctors our medical history more simply.
These are just a few thoughts.
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Not worth the time to download
Full of glitches and bugs.
Not good
A company as large as Cerner should be able to do better. This app is not easy to use. I have a badge notification of “1”, and after 30 minutes of looking, I still couldn’t figure out why it was there. I had to uninstall the app to get it to go away.
Great App!
Easy to use. All my info is available. Easy to reach out to my healthcare team.
Doesn’t load
When trying to open the app, I just get the loading screen and it never opens.
Can't remember password
Basically just a waste of an app because it's just an access point for a poorly designed mobile web portal. Save a bookmark to your home screen instead!
Will not open
I can no longer open the app. I have turned my phone off and back on, and the app still will not open.
