Loading issues
It never loads. It’s so irritating how drs will only send messages via portal but I can never get the message to load
Slow Response
The app needs an update to improve the response time. It is as slow as molasses.
Used to be great, keeps getting worse
I have really liked the convenience of the app for years, but over the past couple of years the quality has declined significantly. It has intermittent problems with face ID, which is annoying but at least you could still sign in. Recently, open the app and it just says loading…the circle will go round and round, but nothing will happen. No access is not ok. Even the web version doesn’t sign in sometimes.
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Faulty app
The app will say that you have too many failed attempts at using face recognition even when you first open it and the camera can clearly see your face. Then it crashes every time you try to sign in with username and password. The app is completely bugged and always has been since they started it. You would think with all the money that MU generates that they can afford a decent app that actually works. Makes me worried that they don’t have a care for all my personal information and don’t know what HIPAA is or honors my patients rights
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App needs work
The app has a lot of good information. The issues I have are the Face ID and deleting old messages. If it doesn’t capture your face on the initial try, it locks your Face ID out and you have to login. One attempt failed then you have to re-enter all your login information. The second issue is trying to delete old messages. Instead of being able to delete several at a time, you have to open each message and put it in the trash. It’s time-consuming if you have a lot of messages.
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