This app provides individuals and families with real-time access to their health information and services. It allows users to securely message their care team, review lab results, request prescription renewals, and access a comprehensive overview of their medical history.
What We Love
- 👍 Easy to use (for some)
- 👍 All info available (for some)
- 👍 Easy to reach out to healthcare team (for some)
- 👍 Great for communication with doctor
- 👍 Can message providers faster than calling
- 👍 Handy for accessing medical records
- 👍 Can view and schedule appointments
- 👍 Can email doctors from phone
- 👍 Works to message providers
- 👍 Great for communication
- 👍 Can see doctor's notes
Room to Improve
- 🐛 App never loads
- 🐛 Slow response time
- 🐛 Quality has declined significantly
- 🐛 Intermittent Face ID problems
- 🐛 App just says loading
- 🐛 No access
- 🐛 Web version doesn't sign in sometimes
- 🐛 Too many failed Face ID attempts
- 🐛 App crashes on sign in
- 🐛 App is completely bugged
- 🐛 Face ID locks out after one failed try
- 🐛 Have to re-enter login info
- 🐛 Deleting old messages is time-consuming
- 🐛 App is useless
- 🐛 App will not work on devices
- 🐛 Can't use facial recognition/touch to sign in
- 🐛 Can't send messages to doctors
- 🐛 Few message options
- 🐛 Face ID keeps stopping
- 🐛 Worthless app
- 🐛 Add to calendar button not working
- 🐛 Slow and not useful
- 🐛 Messages never open or are blank
- 🐛 Trying to delete messages takes ages
- 🐛 Not user friendly or intuitive
- 🐛 Covid assessment tool in the way
- 🐛 Unable to view all past appointments
- 🐛 App doesn't look professional
- 🐛 Full of glitches and bugs
- 🐛 Not easy to use
- 🐛 Badge notification issues
- 🐛 Can't remember password
- 🐛 Primarily a wrapper for webpage
- 🐛 Mobile interface not great
- 🐛 App stays on loading page
- 🐛 App won't log in
- 🐛 Stuck on loading screen
- 🐛 Doesn't work
- 🐛 Text too small, not accessible
- 🐛 Lost ability to sign in with TouchID
- 🐛 Not receiving app notifications
- 🐛 Face ID here and gone
- 🐛 App is a little slow to obtain lab results
- 🐛 Nothing works
- 🐛 Error messages
- 🐛 Technical difficulties
- 🐛 Security alerts
- 🐛 Updates made app worse
- 🐛 Can no longer message doctor
- 🐛 Can no longer request prescription refills
- 🐛 Still have trouble getting on the app
- 🐛 Have to go to a computer
- 🐛 App just doesn't work
- 🐛 Back to signing in online
- 🐛 Slow logging in
- 🐛 Takes forever to see profile
- 🐛 So many crashes and errors
- 🐛 Worst problem getting app onto phone/iPad/computer
- 🐛 System error every time
- 🐛 Won't work
- 🐛 Rarely works at all
- 🐛 Easier to use web version
- 🐛 Never loads
- 🐛 Locks up
- 🐛 Timed out, says retry
- 🐛 Horrible app state
- 🐛 Can't read notes (too small)
- 🐛 Can't zoom in
- 🐛 Can't back out of notes
- 🐛 App freezes up in notes
- 🐛 Fails to open most of the time
- 🐛 Locks up and prevents going back
- 🐛 Defaults opening screen to old lab result
- 🐛 Have to restart phone to recover
- 🐛 Slow and locks up phone
- 🐛 Uninstall/reinstall doesn't always work
- 🐛 Other apps don't have trouble connecting
