Best meal planner app
Unsatisfied
Charged me for a full year but wouldn’t let me use app
I was really excited to try out this app so I picked the 7 day free trial. It said there was an error with my purchase and to please try again. So I tried to do the 7 day trial again. It said I was already subscribed, but wouldn’t let me move past the purchase page. I then got a notification that my card was charged $59.00 for a full year’s subscription. If I cancel it, I still have access until September of 2026, but either way it won’t let me move past the “subscribe” page. I just paid $60 for an app I can’t use when I was trying to do a free trial.
⚠️ Warning to anyone considering this app ⚠️
I was really interested in this app and wanted to try the 1-week free trial before committing to a plan. When I signed up, it said I’d get a verification email but nothing ever showed up. Thinking it might just be a glitch, I tried signing up again, and once again, no email. That plus the fact that I could log in without any kind of trial “verification” was a HUGE red flag.
I immediately canceled the trial and deleted my account, but when I tested logging back in, I still had full access. I sent multiple support tickets the SAME DAY explaining that I canceled and didn’t want to be charged, and asked for confirmation. No response. No email. Nothing.
Then, surprise surprise I check my bank account today and see a charge anyway. I’ve already disputed it with my bank since it’s clear no one is actually managing cancellations or customer support.
🚩 If you’re thinking about downloading this app, be careful. The “free trial” feels like a trap, and the lack of communication or accountability is beyond sketchy.
Response from developer
Hi NJ1290, Thank you for sharing your feedback, and we’re very sorry to hear about the frustrating experience you described. After your follow-up to our review response, it became clear there was a mix-up. We mistakenly confused your situation with another refund request because your emails never reached our support inbox - the “cancellation feedback survey” was mistaken by you for our support channel. We sincerely apologize for the confusion this caused. We’re glad we were able to locate your account and issue your refund once we received your email regarding our response. For any future communication, please reach us directly at support@healthykitchen.com our team always responds within 24 hours, and we always issue refund requests when requested. We’re continuously improving both our app and our communication systems to prevent situations like this in the future, and we will also work hard to make it clearer that the cancellation feedback survey is not a customer support section. Thank you again for bringing this to our attention, and please don’t hesitate to reach us directly at support@healthykitchen.com 💚 – The Healthy Kitchen Team
⚠️ Warning to anyone considering this app ⚠️
I immediately canceled the trial and deleted my account, but when I tested logging back in, I still had full access. I sent multiple support tickets the SAME DAY explaining that I canceled and didn’t want to be charged, and asked for confirmation. No response. No email. Nothing.
Then, surprise surprise I check my bank account today and see a charge anyway. I’ve already disputed it with my bank since it’s clear no one is actually managing cancellations or customer support.
🚩 If you’re thinking about downloading this app, be careful. The “free trial” feels like a trap, and the lack of communication or accountability is beyond sketchy.
