Can’t get through to customer service
I’m trying to cancel my subscription, but can’t get through to customer service with the phone number that they have provided.
The company continued to charge me for this month, even though I asked to be canceled! They sent me a response with the email address but it was the same one that I had used previously a few hours later they continued to charge my credit card. This is predatory, and I will complain to the Better Business Bureau and to the Apple Store
The company continued to charge me for this month, even though I asked to be canceled! They sent me a response with the email address but it was the same one that I had used previously a few hours later they continued to charge my credit card. This is predatory, and I will complain to the Better Business Bureau and to the Apple Store
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Response from developer
Thank you for your feedback. We're sorry for the difficulty you’ve faced. For assistance with cancellation, please email help@heartbit.app so our team can personally help. We appreciate your understanding.
Scam
My debit card was charged for this app that I have never used or even heard of. Had to contact my bank and report FRAUD. Do not download this app.
Great app
I love the test to see how stressed I am
Never subscribed
Getting charged 29.99 for this and I don’t even have it in my phone .. been to bank to report ,
Misrepresentation
Not what you’re selling. Putting data into the database isn’t what I’m looking for.
Mr
Great
Canceled a month ago
Took more money out how is that possible when I deleted it and canceled it… please refund me
George
Please be careful with app. I am having problems cancelling my subscription. I am unable to access my account information from the app to cancel from there. Then, when trying to log into my account with my email address it’s saying it doesn’t recognise my email address.
At the moment it’s not possible to cancel.
Thank you for your response.
As stated above I was a s still are unable to access my account detail in the app. This elongated the process of cancellation. I proceeded with the contact email address but this a process that takes time.
Because of this situation a charge was made against my card.
I have requested a refund and we will see what response I get.
I’ll update again in due course.
At the moment it’s not possible to cancel.
Thank you for your response.
As stated above I was a s still are unable to access my account detail in the app. This elongated the process of cancellation. I proceeded with the contact email address but this a process that takes time.
Because of this situation a charge was made against my card.
I have requested a refund and we will see what response I get.
I’ll update again in due course.
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Doesn’t work
Wanted full access
to all health data in order to proceed. This was after I paid for a subscription and it cannot be refunded.
to all health data in order to proceed. This was after I paid for a subscription and it cannot be refunded.
HeartBit
This app does not work properly
Won’t finish opening
Downloaded and did everything it said to do but can’t get past the 2nd screen to actually do anything with the app
Kept charging after I cancelled and wouldnt refund
Useless app and kept charging after I cancelled and told me they couldn’t refund after they charged me five months later, their policy is they cannot refund after 30 days of cancelling. Fraud if you charge for something someone didn’t buy
Unknown subscription fee
This company keeps trying to bill me $29.99 a month for a subscription I didn't sign up for. I can not find a way to contact them to stop, so credit card company will stop for me.
Do not download
App froze during install
Does not work properly
Waste of time
Ms
Ok
Scam
They are charging me 29.99 a month I never agreed to and there is no way to cancel the subscription on my phone and they are in the UK no way to reach them I had to call my bank to report as fraud.
The app
I struggled with the app but I am happy heartbit was understanding and gave me my money back.
Bueno
Está bien , me encanta esta app
HeartBit
Very useful app.
