Apple Watch
App is great. Absolutely fantastic. Needs Apple Watch integration so so so bad. I work on an ambulance and I’m constantly moving around the back. Having to pick up my phone and move it with me doesn’t sound like much, but it absolutely is whenever everything is kicking off. My watch is always on my wrist and allows me to work hands free. Please add this. I beg.
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First note
Highly impressed and very easy to use and modify notes, highly recommend
Good but needs work
Needs the AI box to edit not s on the phone
Tone regression
Unchanged template completely changed tone. Created new one and same within a week. Unreliable product.
Notes ready before you’re back to your office
I’m so incredibly pleased with Heidi. So easy to use and generate properly formatted psychiatry notes in minutes, ready before you’re back to your office after the consultation.
I’m happy that it doesn’t store audio recordings for confidentiality and data safety reasons and before I purchased it, I was reassured by the facts that Heidi Health is compliant with the NHS Digital Technology Assessment Criteria (DTAC). It completes the Data Security and Protection Toolkit (DSPT) and follows risk-analysis guidelines.
I’m happy that it doesn’t store audio recordings for confidentiality and data safety reasons and before I purchased it, I was reassured by the facts that Heidi Health is compliant with the NHS Digital Technology Assessment Criteria (DTAC). It completes the Data Security and Protection Toolkit (DSPT) and follows risk-analysis guidelines.
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404 error
App doesn’t work on iPad or iMac application. After login I’m brought to the 404 screen. It does work on IPhone though.
Easy to use
Very accurate transcription despite having accents or patients speaking a different language. It translates to English which is very cool.
Great assistance
Save a lot of time a must have for a busy practice
Finally Fixed Battery Drain Issue
Previous versions of this app very quickly drained my battery, but it’s finally fixed after months of issues! To be fair, the Data section of DAP notes is still often way too long, but by and large, this is still a wonderful tool!
Extremely buggy
So many bugs it’s practically unusable. Layout issues, recordings not processing correctly or refreshing….just issue after issue. I bought the Heidi microphone as well hoping it would help but it’s worse, if anything. Can’t believe this is the best effort from a company with nearly $100million in funding
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Not great
Not sure how this is getting a 4.7 star rating. It routinely drops transcriptions. I recently just had to redo two entire transcriptions because it will not restart after a pause in the transcription. It shows that it is working, but it is not. This has been an ongoing issue for about a year and sometimes it is better and sometimes it gets worse.
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Good App, can’t use due to battery drain + overheating issues
Great app for the first year I had it, but overheating and battery drain issues (can only capture 2-3 consults before my phone overheats and my battery is decimated) are destroying my devices, and have caused me to give up on using Heidi most days. Despite many months of complaints, no fix has been developed.
For such a high price product, I would expect better.
Will be finding a different service
For such a high price product, I would expect better.
Will be finding a different service
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Updates are tricky
With the most recent update, whole conversations and treatment plans are just ignored altogether! I am skeptical about updating this app, as that is when problems show up after updates. Also, it now takes forever for the notes to actually be ready. This is quite unreliable and I’m thinking about moving over to Abridge or Dragon copilot
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Heidi
This app started off very well. Now it’s so unreliable I hesitate to use it as I can’t be certain the app won’t stop working midway through, or that the conversation gets transcribed. The desktop app seems to be a lot more unreliable that the web version or phone app.
Faulty
Unfortunately lost a whole hour of patient data. The technician said it was because of emails going into my inbox and that’s why it stopped recording and then blamed that my phone locked. These things have never been an issue before. It didn’t tell me whilst it was ‘recording’ that it had stopped. If it had I would have resumed and checked it out. I am out of pocket and have to explain to the patient I have no recorded notes!! Technicians really unhelpful.
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Makes mistakes either common drugs in transcription of notes
Makes too many drug name transcription mistakes
Amazing
Just started using it today. Impressed by the AI for sure. Amazing app.
Very poor service lately
Terrible
Basic functions are miserable
The ambient listening function is great when the other basic features work as they should. Very buggy. Very slow. May be related to my old iPhone 13 but still ruins my day every time.
Fellow
Great product. Fast and efficient!
