Heidi — AI Care Partner appears legitimate, with a few gaps. The AppsHunter Legitimacy Score for Heidi is 75 out of 100 points across 7 verification signals from App Store and developer data.

Heidi User Reviews

Name: Heidi — AI Care Partner
Rating: 4.7 (2491 reviews)

Heidi — AI Care Partner

Heidi Health Trading Pty Ltd

🏥 Medical

Customer Experience

Positive experience50.2% of reviews

Neutral9.3% of reviews

Negative experience40.5% of reviews

~ Based on 247 written reviews from the US App Store.

What users say

Summarized from real user reviews of Heidi. Based on 2.5K reviews and a 4.7/5 average, it highlights the 6 positives and 32 negatives reviewers mention most about this Medical app.

Positive things

🚀Must have for clinicians
👍Efficient
👍Best of it all
👍Great help for the doctors
👍Amazing time saver
👍Life changing

Negative things

🐛Not saving memos, app keeps changing
🐛App keeps crashing
🐛App desperately needs an update
🐛Hard to recommend
🐛The Update is Terrible
🐛New app is terrible!
🐛Less helpful than before
🐛Was great until the new update
🐛New iOS app update
🐛Use to be great
🐛App stopped working after latest update
🐛Simplified App Terrible
🐛Update is garbage
🐛Junk
🐛Great when it works ...
🐛It's good when it works but randomly stops
🐛App is garbage, desktop program is functional
🐛Great online but app is terrible
🐛Cannot trust their confidentiality
🐛Unable to login
🐛Stick to the Website version for now
🐛Non functional since newest update
🐛The update made this app and platform useless
🐛New version
🐛Test your updates!!!!!
🐛Constant Interruptions
🐛Doesn't ever process my recording
🐛Buggy ++
🐛Poor output
🐛App fail
🐛Does not record while on the phone
🐛Can't get past page 1

Is Heidi Safe?

Heidi — AI Care Partner appears safe based on user ratings. AppsHunter Safety Score for Heidi is 94/100.

This assessment is based on 2,491 user ratings, with an App Store average of 4.7/5.

Safety Analysis

93.9% of ratings point to a safe experience

2.4% of ratings suggest some concerns

3.8% of ratings point to a risky experience

~ Based on 2,491 App Store ratings for Heidi.

Is Heidi Legit?

Heidi — AI Care Partner appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Heidi is 75/100.

Based on 75 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Notes ready before you’re back to your office

I’m so incredibly pleased with Heidi. So easy to use and generate properly formatted psychiatry notes in minutes, ready before you’re back to your office after the consultation.

I’m happy that it doesn’t store audio recordings for confidentiality and data safety reasons and before I purchased it, I was reassured by the facts that Heidi Health is compliant with the NHS Digital Technology Assessment Criteria (DTAC). It completes the Data Security and Protection Toolkit (DSPT) and follows risk-analysis guidelines.

DrJabeen

17 days ago

404 error

App doesn’t work on iPad or iMac application. After login I’m brought to the 404 screen. It does work on IPhone though.

Angry uncorrupted minds

20 days ago

Easy to use

Very accurate transcription despite having accents or patients speaking a different language. It translates to English which is very cool.

sabita43

20 days ago

Great assistance

Save a lot of time a must have for a busy practice

Charliehosre

24 days ago

Finally Fixed Battery Drain Issue

Previous versions of this app very quickly drained my battery, but it’s finally fixed after months of issues! To be fair, the Data section of DAP notes is still often way too long, but by and large, this is still a wonderful tool!

RegsGuy

a month ago

Response from developer

Hi, thanks for sticking with Heidi all these months. It means a lot and a quick update for you. The fix is now live. Our latest update is out and should reach you soon if it hasn't already. Once you're on it, the locked-screen-airplane-mode scenario you described should drain a tiny fraction of what it was, and your phone shouldn't be running uncomfortably hot during recordings anymore. If you've already dropped us a line at ios@heidihealth.com we'll get back to you with the all-clear directly. If not, please do and reference this review, so we can prioritise yours specifically and verify it's properly sorted. Really appreciate your patience and sticking with us. Syd from Heidi

Extremely buggy

So many bugs it’s practically unusable. Layout issues, recordings not processing correctly or refreshing….just issue after issue. I bought the Heidi microphone as well hoping it would help but it’s worse, if anything. Can’t believe this is the best effort from a company with nearly $100million in funding

MDN_JR

2 months ago

Not great

Not sure how this is getting a 4.7 star rating. It routinely drops transcriptions. I recently just had to redo two entire transcriptions because it will not restart after a pause in the transcription. It shows that it is working, but it is not. This has been an ongoing issue for about a year and sometimes it is better and sometimes it gets worse.

steelinaction

2 months ago

Response from developer

Hi there, thanks for taking the time to share this - we're really sorry. Having to redo two entire transcriptions because the app looked like it was working when it wasn't should never happen, and we know how much of your time it wasted. You're right that this has been inconsistent for too long. We've traced and fixed several causes of transcriptions being dropped, and we want to make sure that work resolves it for you too. Please reach out to us at ios@heidihealth.com referencing this review - we'll dig into your specific case and let you know as soon as these fixes reach you. - Mark from Heidi

Good App, can’t use due to battery drain + overheating issues

Great app for the first year I had it, but overheating and battery drain issues (can only capture 2-3 consults before my phone overheats and my battery is decimated) are destroying my devices, and have caused me to give up on using Heidi most days. Despite many months of complaints, no fix has been developed.

For such a high price product, I would expect better.

Will be finding a different service

lfalzon

2 months ago

Updates are tricky

With the most recent update, whole conversations and treatment plans are just ignored altogether! I am skeptical about updating this app, as that is when problems show up after updates. Also, it now takes forever for the notes to actually be ready. This is quite unreliable and I’m thinking about moving over to Abridge or Dragon copilot

Shalllyyyy

2 months ago

Heidi

This app started off very well. Now it’s so unreliable I hesitate to use it as I can’t be certain the app won’t stop working midway through, or that the conversation gets transcribed. The desktop app seems to be a lot more unreliable that the web version or phone app.

Wizzy f

2 months ago

Faulty

Unfortunately lost a whole hour of patient data. The technician said it was because of emails going into my inbox and that’s why it stopped recording and then blamed that my phone locked. These things have never been an issue before. It didn’t tell me whilst it was ‘recording’ that it had stopped. If it had I would have resumed and checked it out. I am out of pocket and have to explain to the patient I have no recorded notes!! Technicians really unhelpful.

leahvk

2 months ago

Makes mistakes either common drugs in transcription of notes

Makes too many drug name transcription mistakes

Ca19678

2 months ago

Amazing

Just started using it today. Impressed by the AI for sure. Amazing app.

RekaKash

2 months ago

Very poor service lately

Terrible

ojuyobo

2 months ago

Basic functions are miserable

The ambient listening function is great when the other basic features work as they should. Very buggy. Very slow. May be related to my old iPhone 13 but still ruins my day every time.

DSTL1234