Web browser version unreliable
I used to love working with Heidi, but for the past few weeks, the web browser has hardly worked. The app still does most things right, but for copy and paste, you need the web browser. Once this is fixed, it'll be 5 stars again.
Frustrating desktop experience and serious login issues
I really wanted to like Heidi, but my experience with the Mac desktop app has been extremely disappointing.
The application repeatedly asks me to sign in using my Apple account, even after successfully logging in. Today, I wasted a considerable amount of time dealing with these issues, and the repeated authentication attempts eventually resulted in my Apple account being temporarily locked.
For an application designed to save healthcare professionals time, this is particularly frustrating. I’m paying $396 annually for the service, and I expect much better reliability.
What makes this even more disappointing is the apparent lack of flexibility regarding refunds or compensation when the software itself isn’t functioning properly.
I genuinely think Heidi has potential, but the Mac desktop app feels buggy and unreliable. I simply don’t have the time to spend hours troubleshooting basic functionality, especially when it affects something as important as access to my Apple account.
I hope the developers take these issues seriously and improve the application’s stability and customer support. Until then, I find it difficult to recommend.
The application repeatedly asks me to sign in using my Apple account, even after successfully logging in. Today, I wasted a considerable amount of time dealing with these issues, and the repeated authentication attempts eventually resulted in my Apple account being temporarily locked.
For an application designed to save healthcare professionals time, this is particularly frustrating. I’m paying $396 annually for the service, and I expect much better reliability.
What makes this even more disappointing is the apparent lack of flexibility regarding refunds or compensation when the software itself isn’t functioning properly.
I genuinely think Heidi has potential, but the Mac desktop app feels buggy and unreliable. I simply don’t have the time to spend hours troubleshooting basic functionality, especially when it affects something as important as access to my Apple account.
I hope the developers take these issues seriously and improve the application’s stability and customer support. Until then, I find it difficult to recommend.
Show more
Beware
Beware! This app zombified my phone, didn’t allow incoming calls and changed all the sounds and haptics on my phone. This happened during a shift and was pretty difficult to get timely support. I would go a different route.
Response from developer
Hi 157sophie - My name is Cara and I manage the Heidi mobile app. I'm sorry to hear about the experience you had with our mobile app and want to make sure we fix it for all users. Would you be up for a quick chat so I can learn more? Thanks. https://calendly.com/cara-heidihealth/30min
Worse than free Doximity AI
Heidi always starts off by completely ignoring my templates and preferences. It just gives generic slop unless I repeatedly prompt it to make corrections; it is so bad at making corrections and requires so many rounds of prompting that it is honestly faster to just type my notes the old-fashioned way. Unfortunately it made me sign up for a 1 year contract but there is no way I’m going to renew. Free Doximity AI works just as well if not better. I suspect the people who give it good ratings don’t actually review the slop content it puts out. Save your money and use Doximity!
Show more
Response from developer
Hi JojoSlothLight - My name is Cara and I manage the Heidi mobile apps. I'm sorry to hear about your experience using Heidi and would like to learn more about your experience. Would you be up for quick chat? Thanks. https://calendly.com/cara-heidihealth/30min
Dietitian
Heidi makes chart writing so much more efficient and detailed.
