Heidi User Reviews

Name: Heidi — KI-Dokumentation
Rating: 4.7 (2416 reviews)

Heidi — KI-Dokumentation

Heidi Health Trading Pty Ltd

🏥 Medical

What users say

Summarized from real user reviews of Heidi. Based on 2.4K reviews and a 4.7/5 average, it highlights the 6 positives and 32 negatives reviewers mention most about this Medical app.

Positive things

🚀Must have for clinicians
👍Efficient
👍Best of it all
👍Great help for the doctors
👍Amazing time saver
👍Life changing

Negative things

🐛Not saving memos, app keeps changing
🐛App keeps crashing
🐛App desperately needs an update
🐛Hard to recommend
🐛The Update is Terrible
🐛New app is terrible!
🐛Less helpful than before
🐛Was great until the new update
🐛New iOS app update
🐛Use to be great
🐛App stopped working after latest update
🐛Simplified App Terrible
🐛Update is garbage
🐛Junk
🐛Great when it works ...
🐛It's good when it works but randomly stops
🐛App is garbage, desktop program is functional
🐛Great online but app is terrible
🐛Cannot trust their confidentiality
🐛Unable to login
🐛Stick to the Website version for now
🐛Non functional since newest update
🐛The update made this app and platform useless
🐛New version
🐛Test your updates!!!!!
🐛Constant Interruptions
🐛Doesn't ever process my recording
🐛Buggy ++
🐛Poor output
🐛App fail
🐛Does not record while on the phone
🐛Can't get past page 1

Top reviews

Most Recent Highest Rated Lowest Rated

Extremely buggy

So many bugs it’s practically unusable. Layout issues, recordings not processing correctly or refreshing….just issue after issue. I bought the Heidi microphone as well hoping it would help but it’s worse, if anything. Can’t believe this is the best effort from a company with nearly $100million in funding

MDN_JR

5 days ago

Not great

Not sure how this is getting a 4.7 star rating. It routinely drops transcriptions. I recently just had to redo two entire transcriptions because it will not restart after a pause in the transcription. It shows that it is working, but it is not. This has been an ongoing issue for about a year and sometimes it is better and sometimes it gets worse.

steelinaction

6 days ago

Response from developer

Hi there, thanks for taking the time to share this - we're really sorry. Having to redo two entire transcriptions because the app looked like it was working when it wasn't should never happen, and we know how much of your time it wasted. You're right that this has been inconsistent for too long. We've traced and fixed several causes of transcriptions being dropped, and we want to make sure that work resolves it for you too. Please reach out to us at ios@heidihealth.com referencing this review - we'll dig into your specific case and let you know as soon as these fixes reach you. - Mark from Heidi

Good App, can’t use due to battery drain + overheating issues

Great app for the first year I had it, but overheating and battery drain issues (can only capture 2-3 consults before my phone overheats and my battery is decimated) are destroying my devices, and have caused me to give up on using Heidi most days. Despite many months of complaints, no fix has been developed.

For such a high price product, I would expect better.

Will be finding a different service

lfalzon

12 days ago

Updates are tricky

With the most recent update, whole conversations and treatment plans are just ignored altogether! I am skeptical about updating this app, as that is when problems show up after updates. Also, it now takes forever for the notes to actually be ready. This is quite unreliable and I’m thinking about moving over to Abridge or Dragon copilot

Shalllyyyy

12 days ago

Heidi

This app started off very well. Now it’s so unreliable I hesitate to use it as I can’t be certain the app won’t stop working midway through, or that the conversation gets transcribed. The desktop app seems to be a lot more unreliable that the web version or phone app.

Wizzy f

18 days ago

Faulty

Unfortunately lost a whole hour of patient data. The technician said it was because of emails going into my inbox and that’s why it stopped recording and then blamed that my phone locked. These things have never been an issue before. It didn’t tell me whilst it was ‘recording’ that it had stopped. If it had I would have resumed and checked it out. I am out of pocket and have to explain to the patient I have no recorded notes!! Technicians really unhelpful.

leahvk

21 days ago

Response from developer

Hi Leah, thank you for taking the time to write this and we're genuinely sorry. Losing an hour of a consultation, then having to explain that to your patient, is exactly the situation Heidi is meant to prevent, and we let you down here. You're right that the most important failure wasn't the interruption itself, it's that Heidi didn't clearly tell you recording had stopped. You should never have to wonder whether a session is still capturing. We've listened, and we've since added UI improvements that make it much clearer when a recording has stopped. We're continuing to make interruptions (notifications, calls, the phone locking) far more visible and recoverable, and your report is going straight to the team looking at it. I'd also like to personally look into your session and make sure your support experience is put right. If you're open to it, please reach out to us at ios@heidihealth.com (or reply to your existing ticket) and mention this review — we'll pick it up directly. Again, I'm sorry for the impact this had on you and your patient. Thank you for pushing us to be better. Syd, The Heidi Team

Makes mistakes either common drugs in transcription of notes

Makes too many drug name transcription mistakes

Ca19678

22 days ago

Amazing

Just started using it today. Impressed by the AI for sure. Amazing app.

RekaKash

a month ago

Very poor service lately

Terrible

ojuyobo

a month ago

Basic functions are miserable

The ambient listening function is great when the other basic features work as they should. Very buggy. Very slow. May be related to my old iPhone 13 but still ruins my day every time.

DSTL1234

a month ago

Fellow

Great product. Fast and efficient!

lifegives

a month ago

Absolute Gamechanger

Had made work life balance much much much much better

WeastellJunk88

a month ago

Game changer

Incredible app. Probably saves me about 15 minutes every hour. Very versatile, I’ve used it in several different roles. Huge fan.

Monty1987

a month ago

Very helpful

I wish it would stop asking me (8 times so far today) to review it.

Endorfin’

a month ago

Best app ever. I cannot consult consultation without this app. Life saver.

Best scribe app ever. I cannot conduct consultation without it. Life saver.

_yAw

a month ago

Amazing product

Look, great software, constant improvements. I use it everyday and can’t picture my day without. The remote made things even easier to keep track of my clinical notes.

My biggest gripe is that it keeps asking me to rate the damn app multiple times everyday. Look, I am just an annual clinician account holder but this is getting to the point of feel like spam. Please adjust!!!

Gnusmas88

a month ago

Battery

App is still eating the battery quickly and heating up my phone. I received a message stating you looked into this and found the issue and solved it with an update. It seemed to work initially where I noticed in the morning the battery use wasn't high but in the afternoon it eats the battery very quickly, up to +10% in 15 min.

BrianPartyAnimal

a month ago

Response from developer

Hi, sorry about the battery drain since the last update, and thanks for letting us know. We tracked it down to a bug in a third-party component in 3.4.3, and it's fixed in our latest 3.5.0 update, which is live now — updating should sort it out. If anything's still off afterwards, reach out to us at ios@heidihealth.com and we'll help. Syd from Heidi

I love my job now!

Heidi is the first AI scribe I’ve used that feels like more than just a note taking tool. The scribe is seamless, but Heidi Evidence is the real game changer. It brings guideline informed answers into the clinical workflow without needing to leave the consult. It also links to your patients so I can use the Evidence feature to prep me for a visit before I walk into the room.

Shannon_1967