Extremely buggy
So many bugs it’s practically unusable. Layout issues, recordings not processing correctly or refreshing….just issue after issue. I bought the Heidi microphone as well hoping it would help but it’s worse, if anything. Can’t believe this is the best effort from a company with nearly $100million in funding
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Not great
Not sure how this is getting a 4.7 star rating. It routinely drops transcriptions. I recently just had to redo two entire transcriptions because it will not restart after a pause in the transcription. It shows that it is working, but it is not. This has been an ongoing issue for about a year and sometimes it is better and sometimes it gets worse.
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Response from developer
Hi there, thanks for taking the time to share this - we're really sorry. Having to redo two entire transcriptions because the app looked like it was working when it wasn't should never happen, and we know how much of your time it wasted. You're right that this has been inconsistent for too long. We've traced and fixed several causes of transcriptions being dropped, and we want to make sure that work resolves it for you too. Please reach out to us at ios@heidihealth.com referencing this review - we'll dig into your specific case and let you know as soon as these fixes reach you. - Mark from Heidi
Good App, can’t use due to battery drain + overheating issues
Great app for the first year I had it, but overheating and battery drain issues (can only capture 2-3 consults before my phone overheats and my battery is decimated) are destroying my devices, and have caused me to give up on using Heidi most days. Despite many months of complaints, no fix has been developed.
For such a high price product, I would expect better.
Will be finding a different service
For such a high price product, I would expect better.
Will be finding a different service
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Updates are tricky
With the most recent update, whole conversations and treatment plans are just ignored altogether! I am skeptical about updating this app, as that is when problems show up after updates. Also, it now takes forever for the notes to actually be ready. This is quite unreliable and I’m thinking about moving over to Abridge or Dragon copilot
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Heidi
This app started off very well. Now it’s so unreliable I hesitate to use it as I can’t be certain the app won’t stop working midway through, or that the conversation gets transcribed. The desktop app seems to be a lot more unreliable that the web version or phone app.
