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Helix Fi

Helix Fi

by Videotron Ltee

57K ratings
82 reviews

Details

  • Released
  • Updated
  • August 16, 2019
  • July 9, 2026

Developer

Videotron Ltee
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About

Manage your home Wi-Fi network, control device access, and set up parental controls for internet usage. Troubleshoot and change network settings remotely, and manage connected smart home devices.

✓Manage Wi-Fi network connections
✓Parental controls for internet usage
✓Remote troubleshooting and settings changes
✓Identify and manage connected devices
✓Control smart home devices
✓Monitor network usage
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What's New in Helix Fi

6.5.0

July 9, 2026

This update brings minor technical improvements and bug fixes. Make sure you always download the latest version of the Helix Fi app in order to enjoy the best experience.

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User reviews

Most RecentHighest RatedLowest Rated

iOS 17.2

Le dernier update de iOS sur mon IPad est 16.7 alors votre programme ne fonctionne pas et je ne changerai pas mon IPad pour qu’il fonctionne
henribithenribit

Useless

Probably the most useless wifi app I’ve ever seen.
Stegs19Stegs19

Que se passe t-il

Avant le service de Videotron était vraiment le meilleur, jamais de bug ou coupure mais depuis quelques temps c’est sans arrêt juste ce matin deux fois. C’est lourd vraiment
AyedpfhAyedpfh

T'exagères avec les contrôles parentaux

D'abord, il y a déjà des contrôles parentaux très strictes dans les iPhones, on ne veux pas des barrières de plus que ça. En plus, ENLÈVE CE TRUC QUI PERMET AUX PARENTS DE REGARDER CE QUE LEUR ENFANT FAIT AVEC L’INTERNET!!! C’est une intrusion de la confidentialité de la personne. C’est comme considérer le fait que les parents peuvent voir ce qu’ils font en tout temps!!! ENLÈVE ÇA!!!
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Dagamer_YDagamer_Y

Lame router

I should have gone with Bell. Router wifi is very weak. Even with pods, devices 20 feet away stugle. Wifi calls are a nightmare. App is garbage. Very limited configs using web log in.
MagooseniorMagoosenior
See 77 more reviews

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FAQ

What is Helix Fi?

Helix Fi is a free application for Videotron Helix customers that allows you to manage your home Wi-Fi network, control connected devices, and manage smart home devices. It offers features like parental controls and remote troubleshooting.

Is Helix Fi free to use?

Yes, Helix Fi is free to use for all Videotron Helix customers with a Helix Internet or Helix TV and Internet plan. You can browse Helix Internet plans if you are not yet a customer.

Can I manage my Wi-Fi password with Helix Fi?

Yes, you can easily retrieve or change your Wi-Fi username and password through the Helix Fi app. The 'Overview' section allows you to share your Wi-Fi password with guests.

How does Helix Fi help with parental controls?

Helix Fi allows you to create user profiles and manage internet access periods for them. You can control the content children are exposed to and foster focus or sleep by managing internet access times.

Can I control smart home devices with Helix Fi?

Yes, the 'Home' section of Helix Fi allows you to easily connect and control compatible smart home devices from one place, including smart lights, door locks, and thermostats.

How often is Helix Fi updated?

The latest version of Helix Fi is 6.3.0, which was last updated on June 9, 2026. Updates typically include new features and performance improvements.

What devices is Helix Fi available on?

Helix Fi is available on mobile devices and is designed for Videotron Helix customers. It is rated for ages 4+.

How does Helix Fi compare to other Wi-Fi management apps?

Helix Fi offers integrated smart home device control and is specifically designed for Videotron's Helix network. It provides a comprehensive solution for network management and home automation within the Videotron ecosystem.