Game stole my money
I’m honestly pretty upset because I love playing this game but it’s so hard to get gems so I decided to try and buy some gems so I can hire more workers and upgrade my stuff I spent over $25 to different times to buy gems and each time I did it charged my account and I never got one gem and I tried to contact customer support. No one reached out please don’t try and buy stuff on this app they will steal your money!!!!!!!!😡
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Do NOT GIVE THIS GAME MONEY
I just tried to buy 30 days of germs and a whole day of hearts, and neither one of them worked, and they just charged me. Do not give them your money! I tried to use the customer service button and nothing happened. This game only gives you 5 hearts and it takes 20 minutes to revive each of them. So unless you want to spend real money on this game( if it worked) I wouldn’t recommend getting it.
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Gems Purchased Not Received
I liked this game, BUT I purchased gems that are never given to me! I have 30 gems and wanted more to hire more servers, but when I bought them, although the money definitely was debited from my account, the gems never uploaded so I still only have 30 gems. 😡 I also tried buying more hearts/lives a couple of times, but I never get them. I definitely won’t spend money on this app again!
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Ridiculous situation
So the game is fun on its own but it has issues like an energy system and all that, but the big issue is how it just blocks off progression unless you either pay money, or grind forever. Except the MTX doesn’t work, it just loads forever, but people are reporting that it will still charge your account. This is a ridiculous issue, and absolutely unacceptable. I don’t care that the game is like, a billion years old, this needs fixing
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In-App Purchase
I love the game but when i paid to get 20 gems, i didnt get the gems nor the free cinnamoroll. I check my apple id for if i can refund the money and it says pending. I’ve refreshed the game four times. I’ve even played a few games to see if it worked, still nothing. I’d either like a refund or my gems.
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