프린트 작동오류
되던 인쇄가 안되니 답답해요
계속 안되면 환불해주세요
Response from developer
Dear User, we hope you understand we have to answer in English! You are likely using an iPhone! Unfortunately, a bug crept into our latest update that is blocking several functions (menu items are overlapping with the musical notation; however, some functions remain available if you rotate your iPhone to landscape mode). We are already working on a solution and hope to release a new update very soon! For more information please contact us directly at app-user-support@henle.de
Needs work
Response from developer
Dear User, thank you very much for your detailed review of our app! Some of the problems you mentioned stem from the unique graphical requirements that differentiate the Henle Library app from other comparable apps. Our app doesn't use entire pages of sheet music, but rather individual staves (otherwise the flexible layout wouldn't be possible), which is why annotations are currently limited to the staves. Additionally, the app uses a special graphic format, which is why writing and deleting work slightly differently. Especially when deleting, simply tapping directly on the symbol usually helps. However, we hope to release a major update for the iOS app this summer, which will include new features and an improved version of the annotation mode.
ㅊㅊ
Response from developer
Dear Giselle, we hope you understand we have to answer in english! Thank you very much for your kind words and excellent rating (both on IOS and Android)!! The entire credit system is admittedly somewhat cumbersome, and it would be simpler if each score could be paid for directly. Unfortunately, in the App we are dependent on the requirements and conditions of Apple and Google. We therefore ask for your understanding! If our editions differ from those of other publishers, this is usually because G. Henle Verlag and the Henle Library app aim to offer an exact original text of the music ("Urtext"), without any additions or alterations. Since all our editions are meticulously researched and published, we can unfortunately only offer a limited number of new releases each year. We hope for your understanding in this matter as well!
Great Quality but Troublesome Print Layout
Response from developer
Dear Lilian, thank you so much for your detailed review and positive rating! The credit system is somewhat cumbersome, but unfortunately absolutely necessary. In the app, we want to offer our sheet music in the smallest possible units, so users only have to buy what they actually want. However, due to Apple's fixed price tiers, we couldn't offer very short pieces of music at a low price. The credit system makes this possible (our prices start at 2 credits)! The Henle Library app was primarily developed to allow musicians to play our sheet music directly from a digital device (PDF exports and printouts for this reason have to be of secondary importance). Therefore, for example, in "Kinderszenen", the individual pieces flow seamlessly together, allowing them to be played consecutively even though they are separate pieces. Unfortunately, transferring this functionality to print is very complex. We hope you understand that we cannot offer this feature for the time being! For more information please contct us directly at app-user-support@henle.de
Several inconveniences
Response from developer
Dear User, we are sorry for the inconviences! The issues you mentioned are neither malfunctions nor bugs – it seems you're not familiar with the features and functions of our app! To learn more about the Henle Library app, please use this link https://henle-library.com/en/features/ For more specific information please contact us directly at app-user-support@henle.de
Wie lange noch ?
Response from developer
Sehr geehrter Klavier-Klimperer, wir bitten die Verzögerung bei der Lösung dieses Problems zu entschuldigen! Weil die Henle Library App technisch völlig anders funktioniert als PDF-basierte Apps zum Lesen und Bearbeiten von Noten, ist die Korrektur dieses Bugs leider nicht so einfach, wie wir es uns wünschen. Selbstverständlich arbeiten unsere Entwickler mit Hochdruck an einer Lösung! Bitte beachten Sie, dass die Fehlfunktion durch Hin-und-her-Wischen für einen Score sehr einfach behoben werden kann! Es handelt sich nicht um das von einem anderen Rezensenten beschriebene (und vermutlich auf einem Hardware-Fehler des Geräts basierende) Problem eines generellen "Steckenbleibens" beim Blättern. Für weitere Informationen sowie Unterstützung kontaktieren Sie uns bitte unter app-support@henle.de
Schwach und unbrauchbar
Response from developer
Sehr geehrter Herr Becker, bitte schreiben Sie uns direkt an app-user-support@henle.de! Leider äußern Sie sich sehr unkonkret, aber vermutlich haben Sie lediglich Schwierigkeiten mit der Nutzung unserer App. Wir können Ihnen sicher weiterhelfen!
Was ist nur los?
Response from developer
Sehr geehrter Tarause, unser Support hat sich intensiv bemüht, Ihr Problem zu lösen! Wenn es jedoch nicht den geringsten Anhaltspunkt für einen Bug oder eine Fehlfunktion der App gibt, können wir eben leider auch keine Lösung anbieten. Wir bitten um Ihr Verständnis!
Deleted all my annotations
Do not use this app if you need to annotate anything.
Response from developer
Dear Isaac981, annotaion layers can be overwritten when you open the same score on different devices or when they are not correctly uploaded to our servers (for example, due to an interruption in the internet connection)! This is of course very annoying, but unfortunately beyond our control. We hope for your understanding! Please contct us directly at app-user-support@henle.de our technicians will try to recover the missing annotations for you!
질문드립니다
Response from developer
Dear User, we hope you understand we have to answer in English! The Henle Library app was developed to make playing sheet music from the screen as easy and high-quality as possible. Therefore, we ask for your understanding if printouts from the app do not look like our printed products.
The app is buggy!
페이지 넘김 오류
Response from developer
Dear Bärenreiter, we hope you understand we have to answer in English! This is not a bug or a generell malfunction of the app. We assume that the score(s) were not correctly downloaded to your device (this may have been caused by a glitch in the internet connection). Please delete the score from your library by swiping the title to the left, then load it down again from the cloud. Does it wok now? If you need more assistance or have questions about our app please contact us directly at app-user-support@henle.de
Great app, poor editing functions
Response from developer
Dear MusicMan908, thank you for your review and very good rating! Please note that our app uses a different technique than ForScore or other PDF editing apps. This is the only way to enable the special features of the Henle Library (e.g., flexible layout and displayable sets of fingerings). Unfortunately, this also means that certain limitations in annotation are unavoidable. Next year, we will release a completely revised version of the app, which will include new features as well as many improved functions.
Könnte besser sein
Response from developer
Sehr geehrte/r Krebs66, haben Sie vielen herzlichen Dank dafür, dass Sie uns auf diese Fehlfunktion aufmerksam gemacht haben! Wir haben unsere Entwickler bereits informiert. Gerne möchten wir uns mit 100 Frei-Credits bei Ihnen bedanken. Bitte nennen Sie uns die E-Mail-Adresse Ihres Kontos unter app-user-support@henle.de
eraser function not working
Super
Response from developer
Dear Delfmeuh, thank you very much for your kind words and excellent rating! If there are ever any problems or questions about our app please contact us at app-user-support@henle.de
printing feature is too bad
Response from developer
Dear User, we are sorry for the inconvenience! Since all our scores are graphically based on our printed editions, optimal adaptation to different paper sizes and print formats is unfortunately technically not possible. We ask for your understanding! For more information please contact us directly at app-user-support@henle.de
Eigentlich gut aber ziehen einem Geld ab
Musste jetzt zwei Stücke zahlen für ein Stück.
Da gehe ich ganz klar lieber ins Geschäft. Da passiert sowas nicht.
LG
Response from developer
Sehr geehrte PianoClaire, falls hier ein Fehler vorliegt (was technisch eigentlich ausgeschlossen sein sollte), bitten wir vielmals um Entschuldigung! Bitte schreiben Sie uns direkt an app-user-support@henle.de, und nennen Sie uns die E-Mail-Adresse Ihres Kontos! Selbstverständlich erstatten wir Ihnen die Credits, wenn Sie ein ungewünschtes Musikstück erhalten haben!
Impossible to edit
Response from developer
Dear User, we are very sorry that you (unlike thousands of other users) are not happy with our app! For more information about annotating please see https://henle-library.com/en/features/#number_06 And if you want to use our scores with other apps of course you can export them to PDF, please see https://henle-library.com/en/features/#number_09 For help and more information about our app please contact us directly at app-user-support@henle.de
Editing scores is bad
Response from developer
Dear User, thank you for reviewing our app! Annotating is limited to one stave because our app is not "page based" but "stave based" this means that every stave of a score is a seperate graphic. This allowes a flexible layout where you can adjust the stave spacing. We are currently working on an option to "freeze" the laylout and then it will be possible to annotate the whole page. We are also revising the eraser. When there are blank pages this is usually connected to problems while downloading a score (insufficient performance, storage or problems with the Internet connection - even with fast connections, brief instability may occur). Please try the following: Delete the score from your library by swiping the title to the left, then load it down again from the cloud. We had to intrdouce the system of purchasing credits before you can purchase scores because of Apple's price tiers. We wanted to offer short pieces for very low prices (2 Credits) and the credit system was the only way to do that. We hope for your understanding! For more information please contact us diretly at app-user-support@henle.de
