Customer service and communication
You could try calling the bank to speak with someone about any issues you're having with the car loan department. It's always a long wait, they never give good help, and they tend to redirect you to another number. It seems like they aren’t happy working there, and I can’t blame them given the communication issues.
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Inconsistency in information
Amounts displayed on HFCU checking account is not same as what the HFCU customer service agent sees on their side leading to ambiguity to initiate any transactions.
Too many steps
Too many steps to make a payment.
A little surprised
This app is extremely easy to navigate.
Easy transfer
Easy transfer of funds
