Bad
Just bad and slow.
Customer service and communication
You could try calling the bank to speak with someone about any issues you're having with the car loan department. It's always a long wait, they never give good help, and they tend to redirect you to another number. It seems like they aren’t happy working there, and I can’t blame them given the communication issues.
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Inconsistency in information
Amounts displayed on HFCU checking account is not same as what the HFCU customer service agent sees on their side leading to ambiguity to initiate any transactions.
Too many steps
Too many steps to make a payment.
A little surprised
This app is extremely easy to navigate.
Easy transfer
Easy transfer of funds
bank
it’s not a “real” bank? idk they barley help me with anything and the online phone service is dog doodoo negative 2 starts hands down!!
Simple
The app is simple to make a deposit and to payoff my car payment
Not user friendly
I use this app to make payments on my loan and it is not user friendly. I have to transfer my payments multiple days before the monthly bill is actually due in order for it to clear on time. The bank has no easy options to make a prompt payment unless Zelle is used. If you are not comfortable with Zelle this is your only other option. I have NEVER had such a had time GIVING a bank money in my life.
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Best app for banking
Everything I need in one place! Love being able to connect all my accounts for budgeting. Great design and easy to use.
Awful app and service
Constantly freezes never get a warning for system maintenance no agents available on the weekends which is such a slap in the face
Payment date
Makes no sense that there is a specific time to make a payment. Time should not matter it’s the date that should matter.
Terrible banking app
Terrible banking app, 100% the worst app for banking and I have multiple banks such complaints I have so complicated for such uncomplicated things really needs to be revisited and adjusted for easier use, hate the layout somehow the app was closed for days to make it better and it’s worse I cannot say a single possible positive thing about this app
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Much better experience
Honestly, in the past this app was not as good as other larger banks.
I would say they have significantly improved it and I find it much easier to get to what I need
I would say they have significantly improved it and I find it much easier to get to what I need
Response from developer
Hello, we appreciate you taking the time to provide us with your feedback. We are happy to hear you are having a positive experience!
Needs improvement
App does not show due date, nor does it provide to view statements.
I love it here
You should join. You’ll love it here too
Loving the new experience
Great update! I used to dread using the mobile app and now I don’t give it a second thought. The app loads faster and Bill Pay is really easy to navigate. Thanks for the new version!
Continuous download problems
If I have other apps open on my phone, this app doesn’t open properly and tells me it wasn’t opened all the way. Really annoying! My Zelle has been suspended twice. I have to call the bank continuously to have things fixed.
App not as user friendly as previous app
The other app was much better
Bill pay is horrible since the update
I’ve been using bill pay for the past few years since I joined heritage and it was great until the update.
Every month my electric bill is a different amount and I go into bill pay and edit the amount with no problem. In June my cable bill increased by $5 so I went into bill pay and updated the amount to be paid for the cable bill. The bill was now paid ,(no longer electronically but two actual checks were sent, why???)Both the checks were sent one for the old amount and one for the new amount. Not the end of the world but inconvenient and I didn’t request two checks be sent only the updated amount.
So here we are in August and my mortgage payment changed so I went into bill pay in July and edited the payment amount. And guess what happened? Two payments were sent one with the old amount and one with the new amount.
I’m not a rich person so I called the bank to tell them of their mistake and they needed to get the incorrect payment amount back and into my account so I could pay the other monthly payments due without any issues.
The representative argued with me that the cable bill was not paid twice and that one was canceled. It was definitely paid twice!!!!
Then I was told that nothing could be done about the extra payment for the mortgage and that she would transfer me to the branch to see if they could help. Guess what happened I was transferred back into the loop and I reached another representative who was less than civil and I was disconnected.
In conclusion the system is not working properly and the customer service was not able to help. I’m not going to use the bill pay and I wouldn’t suggest that anyone else use it.
John Barrett
Disgusted bill pay customer
Every month my electric bill is a different amount and I go into bill pay and edit the amount with no problem. In June my cable bill increased by $5 so I went into bill pay and updated the amount to be paid for the cable bill. The bill was now paid ,(no longer electronically but two actual checks were sent, why???)Both the checks were sent one for the old amount and one for the new amount. Not the end of the world but inconvenient and I didn’t request two checks be sent only the updated amount.
So here we are in August and my mortgage payment changed so I went into bill pay in July and edited the payment amount. And guess what happened? Two payments were sent one with the old amount and one with the new amount.
I’m not a rich person so I called the bank to tell them of their mistake and they needed to get the incorrect payment amount back and into my account so I could pay the other monthly payments due without any issues.
The representative argued with me that the cable bill was not paid twice and that one was canceled. It was definitely paid twice!!!!
Then I was told that nothing could be done about the extra payment for the mortgage and that she would transfer me to the branch to see if they could help. Guess what happened I was transferred back into the loop and I reached another representative who was less than civil and I was disconnected.
In conclusion the system is not working properly and the customer service was not able to help. I’m not going to use the bill pay and I wouldn’t suggest that anyone else use it.
John Barrett
Disgusted bill pay customer
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