Hero App User Reviews

Name: Hero App
Rating: 3.45327 (1209 reviews)

Hero App

Hero MotoCorp Ltd

🔧 Utilities

Top reviews

Most Recent Highest Rated Lowest Rated

Basic OTP functionality is not working

I want to update my mobile number for my vehicle to connect to hero scooter. Apparently dealer registered with wrong number. When I’m trying on app it simply don’t send any verification OTP. How do I proceed? Also no way to paste chassis and engine number, have to type the whole thing really? For mobile number as well it shows in keyboard as suggestion but input field doesn’t take it as a value. Are you even serious about the app. It’s 2026, at least fix the basic UX issues.

kushh900

3 months ago

Response from developer

Hi Kush, we understand issues like this can be frustrating but not to worry, we're here to fix it for you. Please write to us at heroapp@heromotocorp.com for prompt assistance.

Review after 6 months usage

Vehicle performance is good after 6 months..
But some improvements required related to Map, as of now it is linked with Maple app and it has very limited updates or less info when comparing with the Google map.. and also there is frequent variation in the display shown for mileage related and after fuel fill
Up range to be travelled.. not so satisfactory.

Shiva1306

4 months ago

Response from developer

Hi Shiva, we greatly appreciate this valuable feedback. We have made a note of it and will strive to make improvements accordingly.

Need better map

The map available in app is not good . We cant search most of the places . Integration with google maps can make the app really good because the navigation feature is very useful

Ashiq02

4 months ago

Response from developer

Hi, we understand issues like this can be frustrating but not to worry, we're here to fix it for you. Please write to us at heroapp@heromotocorp.com for prompt assistance.

Xpulse issue

Hello Sir, my name is Rahul. Today, I got my Xpulse bike checked at Hero Jyoti Motors because of a noise coming from the chain. Your mechanic told me that the chain sprocket needed to be replaced, so I followed his advice and had a new one installed. However, even after changing it, the noise is still there.
When I brought this up, the mechanic behaved rudely and claimed that even new bikes make that sound. Upon further inquiry, the staff informed me that the person I was dealing with had already left on leave. Furthermore, when I got the manager’s number from the staff, he did not pick up my calls. Despite all this, I am being told to come back another day because the specific staff member is away. I am very disappointed with this service.”
Would you like me to refine this into a formal email or a tweet to tag Hero MotoCorp?

Chain sporket

5 months ago

Response from developer

Hi, we are upset you had to face this. Kindly share your contact details, vehicle registration number, and dealer details at heroapp@heromotocorp.com. We'll have our team look into this and ensure a resolution is provided at the earliest. Meanwhile, your cooperation will be appreciated.

Unable to use

Today I purchase the hero xpulse 4v pro the executive in the store explain everything about the app by Connecting the bike from his phone but tell me what is the use of the aap if I’m not able to use it. I’m using 14 fully update and still I’m unable to connect my bike by Bluetooth after reinstalling the app restarting the phone doing every possible thing still when every I try to connect my bike it is not working at all, what should I do now what is the use of this app.

Whats is the use of this app ?

6 months ago

Response from developer

Hi, we surely want to look into this concern and get it fixed for you. We request you write us your concern at heroapp@heromotocorp.com for further assistance.

everything going wrong

As i’m the customer of hero, i have hero maestro edge and hero splendor. I’m facing the issue in service booking and few months ago i have sent a friend for service he mistakenly give his number but after that when i update my number through app(multiple times 8-10) till now it’s not updated and also one time from agency but got no result.
worst app.
I think the purpose of this app is only attract new buyers to showing them their new models.
worst app ever.

mohd mustakim ansari

7 months ago

Response from developer

Hi Mustakim, we surely want to look into this concern and get it fixed for you. We request you write us your concern at heroapp@heromotocorp.com for further assistance.

App launches only twice

While using the app, the experience is satisfactory but it doesn’t operate for more than 2 instances of launch activity. For third time launch of the app, I have to uninstall and reinstall again and the cycle repeats i.e. I can use a maximum of 2 times, later it becomes complete blank white screen. This needs to be fixed on priority basis as it is a recurring issue and quite frustrating.

TaruntheKnight

9 months ago

Response from developer

Hi Tarun, we are sorry that we didn't meet your expectations. Please let us know what we can do to improve. Drop us an email at heroapp@heromotocorp.com and we will definitely try to resolve the issue.

Navigation

The navigation in this app is very poor as it uses Maples, which is not updated in many locations. Google Maps would be much more useful and convenient for users, as most people rely on it for accurate navigation. Kindly update the app to use Google Maps for a better experience.

H@₹!&ħ

10 months ago

Response from developer

Hi Harish, we understand issues like this can be frustrating but not to worry, we're here to fix it for you. Please write to us at heroapp@heromotocorp.com for prompt assistance.

Map needs improvement

Overall app is smooth. But Maps shows route for cars and we cannot change it need options like select bike or car route. Map connectivity unreliable every time I have issue getting map displayed on bike. It would be better if it just supported google maps rather. Hope they fix it soon as the only area that needs alot more polishing as its completely unusable right now

Vaibhav Kubre

a year ago

Response from developer

We thank you for your valuable feedback, Vaibhav. We would love to know more about your experience. To help us improve our app, kindly write to us at heroapp@heromotocorp.com.

Recommendations of App enhancement

I am writing to provide critical feedback on the companion app for my motorcycle. While it offers basic functionality, its performance is not commensurate with the premium quality of the vehicle itself. The application is plagued by several significant issues, including persistent connectivity failures that prevent it from automatically pairing, and a demonstrably inaccurate fuel indicator—a discrepancy I am prepared to substantiate with my own data. Furthermore, the caller ID is ineffective, failing to sync with my contacts and thus displaying all incoming calls as "unknown." The navigation system is also critically underdeveloped, lacking the essential dynamic rerouting capabilities of standard applications like Google Maps. For a motorcycle of this caliber, the digital experience should be equally sophisticated, and I strongly urge your team to address these shortcomings and elevate the app with the advanced features it deserves.

Asif z Marazzi

a year ago

Response from developer

We have made a note of your feedback and would love your assistance in improving our app, Asif. We request you to write to us at heroapp@heromotocorp.com so that we can make things right for you.

Not working navigation

I tried to connect to navigation but there is issue with navigation and i can use music play puse every thing working normally only problem with navigation please fix this immediately

VlThu

a year ago

Response from developer

Hi, we surely want to look into this concern and get it fixed for you. We request you write us your concern at heroapp@heromotocorp.com for further assistance.v

Hero has one of the worst showrooms in the world

Horrible experience in their showroom when purchased bike. They made us feel like we have to beg to buy their products. Their employees have no civic sense no common sense and are rude as hell. It has been over two months and we still don’t have bikes documents. They dumped number plate on us and told to get it fixed somewhere else or pay 150 to get it fixed. They never had courtesy to call to inform us when we will number plate or documents.

Their show room is dirty stinky filled with pan Gurkha spit everywhere. They don’t have even a single decent in broken chair to sit. We have to go from one desk to another to folllow their stupid and dumb process.

And the bike turned out to be not going any faster than 50 even on full throttle.

Hero is now officially the worst motor company.

Guess what you just lost a valuable customer.

GauriSinhaLucknow

a year ago

Response from developer

Hi Gauri, we are upset you had to face this. Kindly share your contact details, vehicle registration number, and dealer details at heroapp@heromotocorp.com. We'll have our team look into this and ensure a resolution is provided at the earliest. Meanwhile, your cooperation will be appreciated.

Navigation not working in iOS

Whenever I am trying to navigate using the Hero App, the app suddenly crashes.

I connected this app with the bike using Bluetooth, and I opened the app and clicked on the navigate option and selected the destination, and whenever I am clicking on the start button, the sudden crashes.

Utsav Patidar

a year ago

Response from developer

Hi Utsav, we surely want to look into this concern and get it fixed for you. Request you to write us at heroapp@heromotocorp.com for further assistance.

App is getting crashed while using navigation feature

I recently updated to iOS 18, and unfortunately, the app has become almost unusable due to a persistent crashing issue. Specifically, the navigation feature is causing the app to crash every time I try to use it. This issue seems to have arisen only after the update to iOS 18, so I suspect that the new iOS version may have introduced some compatibility issues with the app.

Whenever I attempt to use the navigation function, the app freezes for a few seconds before unexpectedly closing. It doesn’t matter whether I’m entering a destination manually or selecting a previously saved location—each time, the app crashes. I've tried restarting the app, reinstalling it, and even rebooting my device, but the problem persists.

This issue is incredibly frustrating, especially since the navigation feature is essential for my day-to-day tasks. Given how important this feature is to the app’s overall functionality, it’s disappointing to encounter such a major bug.

PD_57

a year ago

Response from developer

Hi, we understand issues like this can be frustrating but not to worry, we're here to fix it for you. Please write to us at heroapp@heromotocorp.com for prompt assistance.

Hero Mavrick

Worst application. Never connects in first attempt to hero Mavrick bike. Even when it connects after trying n number of times, the navigation system is so pathetic that never shows up. It’s a scam from Hero Motocorp that they charge extra price for these features and never even bother to fix them. Even the showroom service support themselves accept these issues but never complain to concerned team for redressal. Worst customer experience!

H137!;9;8

a year ago

Response from developer

Hi, we understand issues like this can be frustrating but not to worry, we're here to fix it for you. Please write to us at heroapp@heromotocorp.com for prompt assistance.

Good to be better

App provides basic things needs on day to day. But in today’s competitive world it needs to improve at par. 1. Connectivity needs to seamless as it not connect auto many times. 2. Fuel indicator not work correctly, I have data I can prove that. 3. Call function needs to be seamless as no name get sync when call comes & still shows unknown number. Which needs to be improved. 4. Map needs improvement & it won’t reroute most of the time like google maps 😌. 5. As bike is premium needs the feature too. So please work on it & provide some goodies 🙏.

DayaSat

a year ago

Response from developer

Hi Daya, we greatly appreciate this valuable feedback. We have made a note of it and will strive to make improvements accordingly.

Service page issue

Please fix the app not able view service related issues

Subham614

2 years ago

Response from developer

We have made a note of your feedback and would love your assistance in improving our app, Subham. We request you to write to us at heroapp@heromotocorp.com so that we can make things right for you.

Not Connecting with I phone

I have super splendor
But is not connecting with iphone its gets connected with andriod
Plz do tge needful so that it can be connection to the iphone and should display the calling numbers which is saved in the dictionary

Murali 2411

2 years ago

Response from developer

Hi Murali, we understand issues like this can be frustrating but not to worry, we're here to fix it for you. Please write to us at heroapp@heromotocorp.com for prompt assistance.

App is looking good but the functionality is very poor

From last update I lost my service history and feedback form is a waste thing because it was not working if users are not able to submit their feedback or issue then why this option

@monjur

2 years ago

Response from developer

Hi Monjur, we understand issues like this can be frustrating but not to worry, we're here to fix it for you. Please write to us at heroapp@heromotocorp.com for prompt assistance.

Service

Amazing experience. Staff are increadably helpful and their hospitality was top notch. Overall i am so happy to see such quality dealership in Kozhikode.

Bijukuruppal