Wouldn’t connect
My glasses would not connect to the app I e tried a real times I’m depress at this point help me please
App Repeatedly Crashes
App repeatedly has issues and will not load. There was another bug fix 6 days ago. The app loaded one time that same day and then returned back to its inoperable state. It is still not working.
Won’t connect
Tried several times to pair, keep getting an error message
HeyCyan
Wish the flash didn’t turn on while recording
URGENT TECHNICAL SUPPORT REQUEST – All Three Eydology Smart Glasses Experiencing the Same Problems
Dear Eydology Support Team,
I am contacting you again regarding my three Eydology Smart Glass 01 prescription smart glasses. I want to make something very clear from the beginning: this message is primarily a request for TECHNICAL SUPPORT. I am asking for help getting my glasses working properly again.
I purchased three pairs because I genuinely loved these glasses when I first received them. My first pair worked so well for me that I purchased two more. Having three pairs was extremely convenient because I could switch to another pair whenever one needed charging. I use them as my everyday prescription glasses and especially enjoy the Bluetooth audio for listening to music, watching videos, taking calls, and using the camera when I want or need to take photos and record videos.
Unfortunately, all three pairs have become extremely difficult to use because of repeated technical problems.
The biggest problems I am experiencing include:
• Bluetooth repeatedly disconnecting or becoming unstable. • The glasses sometimes appearing connected to my phone through Bluetooth while the application itself does not properly recognize or communicate with them. • Photos, videos, and audio recordings failing to download/import from the glasses. • Media transfers starting and then failing, disconnecting, or telling me to try again. • The application behaving inconsistently, freezing, failing to communicate properly with the glasses, or otherwise not functioning as it should. • Problems becoming especially noticeable after application/firmware updates. • Having to repeatedly disconnect, reconnect, unpair, re-pair, restart, and troubleshoot the glasses. • Difficulty reliably accessing the photos, videos, and recordings that I captured using the glasses. • Bluetooth/audio connection instability. • Not being able to conveniently keep multiple pairs of glasses linked within the application.
That last issue is particularly frustrating for me because I own THREE pairs. Every time I want to switch from one pair to another, I should not have to go through the process of disconnecting one pair and reconnecting another. It would be extremely helpful if the application supported multiple Eydology glasses under one account and allowed customers to simply select which pair they want to use.
Most importantly, I AM NOT THE ONLY CUSTOMER REPORTING THESE PROBLEMS.
I am attaching screenshots of reviews from other users describing remarkably similar problems. Customers are reporting photos and videos that will not download, video imports that stop halfway, transfers that fail repeatedly, videos importing with black or gray screens, glasses disconnecting or unpairing after updates, Bluetooth connecting while the application does not, the application freezing or failing to launch, audio connection problems, and other synchronization issues.
One reviewer even specifically complained about owning three pairs and being unable to conveniently pair all of them with the application. That immediately caught my attention because I am dealing with the same inconvenience as someone who also purchased three pairs.
These screenshots are important because they show that what I have been reporting is not simply an isolated problem with one pair of my glasses or one phone. Multiple customers are describing many of the same symptoms.
I have already spent a considerable amount of time troubleshooting my glasses. I have disconnected and reconnected them, unpaired and paired them again, restarted everything, charged the glasses, reinstalled the application, retried transfers, used stable internet connections, and followed troubleshooting recommendations. Yet these problems continue.
What makes this especially disappointing is that I genuinely loved these glasses.
When they were working properly, they were some of my favorite technology. That is exactly why I bought THREE pairs. I would never have purchased the second and third pairs if I did not enjoy the first one so much.
I actually want to use them again the way I was using them for months.
Right now, however, I have packaged my glasses away because the repeated connection and media-transfer problems have made using them extremely frustrating.but I unpackaged them and put them back in the charger because I wanna use these again.
I also need to respectfully address the communication problem. I have attempted to contact Eydology repeatedly through email and social media, and it appears that may have been blocked or otherwise unable to communicate through some of those channels. If I am mistaken, please clarify that for me.
I genuinely do not understand why a loyal customer who purchased three pairs would have so much difficulty receiving technical assistance.
I am not writing this email simply to argue about a refund. I understand that the normal return/refund timeframe may have passed. I AM ASKING FOR TECHNICAL HELP.
If a refund is no longer available, fine. But please do not leave customers without assistance when their products are experiencing serious technical problems.
Please tell me:
1. Why are so many customers experiencing these connection and media-import problems?
2. Is Eydology aware of an application or firmware issue affecting photo, video, and audio transfers?
3. Is there an upcoming HeyCyan/application or firmware update intended to correct these problems?
4. What can be done to restore reliable Bluetooth/app connectivity on all three of my glasses?
5. How can I recover and reliably download the photos, videos, and audio recordings stored on my glasses without losing them?
6. Is Eydology working on support for multiple pairs of glasses within one account/app so customers like me do not constantly have to disconnect and reconnect different pairs?
7. If these problems cannot be corrected through troubleshooting, what warranty, repair, replacement, or other technical-support options are available for my three pairs?
I am attaching screenshots of other customer reviews as supporting
I am contacting you again regarding my three Eydology Smart Glass 01 prescription smart glasses. I want to make something very clear from the beginning: this message is primarily a request for TECHNICAL SUPPORT. I am asking for help getting my glasses working properly again.
I purchased three pairs because I genuinely loved these glasses when I first received them. My first pair worked so well for me that I purchased two more. Having three pairs was extremely convenient because I could switch to another pair whenever one needed charging. I use them as my everyday prescription glasses and especially enjoy the Bluetooth audio for listening to music, watching videos, taking calls, and using the camera when I want or need to take photos and record videos.
Unfortunately, all three pairs have become extremely difficult to use because of repeated technical problems.
The biggest problems I am experiencing include:
• Bluetooth repeatedly disconnecting or becoming unstable. • The glasses sometimes appearing connected to my phone through Bluetooth while the application itself does not properly recognize or communicate with them. • Photos, videos, and audio recordings failing to download/import from the glasses. • Media transfers starting and then failing, disconnecting, or telling me to try again. • The application behaving inconsistently, freezing, failing to communicate properly with the glasses, or otherwise not functioning as it should. • Problems becoming especially noticeable after application/firmware updates. • Having to repeatedly disconnect, reconnect, unpair, re-pair, restart, and troubleshoot the glasses. • Difficulty reliably accessing the photos, videos, and recordings that I captured using the glasses. • Bluetooth/audio connection instability. • Not being able to conveniently keep multiple pairs of glasses linked within the application.
That last issue is particularly frustrating for me because I own THREE pairs. Every time I want to switch from one pair to another, I should not have to go through the process of disconnecting one pair and reconnecting another. It would be extremely helpful if the application supported multiple Eydology glasses under one account and allowed customers to simply select which pair they want to use.
Most importantly, I AM NOT THE ONLY CUSTOMER REPORTING THESE PROBLEMS.
I am attaching screenshots of reviews from other users describing remarkably similar problems. Customers are reporting photos and videos that will not download, video imports that stop halfway, transfers that fail repeatedly, videos importing with black or gray screens, glasses disconnecting or unpairing after updates, Bluetooth connecting while the application does not, the application freezing or failing to launch, audio connection problems, and other synchronization issues.
One reviewer even specifically complained about owning three pairs and being unable to conveniently pair all of them with the application. That immediately caught my attention because I am dealing with the same inconvenience as someone who also purchased three pairs.
These screenshots are important because they show that what I have been reporting is not simply an isolated problem with one pair of my glasses or one phone. Multiple customers are describing many of the same symptoms.
I have already spent a considerable amount of time troubleshooting my glasses. I have disconnected and reconnected them, unpaired and paired them again, restarted everything, charged the glasses, reinstalled the application, retried transfers, used stable internet connections, and followed troubleshooting recommendations. Yet these problems continue.
What makes this especially disappointing is that I genuinely loved these glasses.
When they were working properly, they were some of my favorite technology. That is exactly why I bought THREE pairs. I would never have purchased the second and third pairs if I did not enjoy the first one so much.
I actually want to use them again the way I was using them for months.
Right now, however, I have packaged my glasses away because the repeated connection and media-transfer problems have made using them extremely frustrating.but I unpackaged them and put them back in the charger because I wanna use these again.
I also need to respectfully address the communication problem. I have attempted to contact Eydology repeatedly through email and social media, and it appears that may have been blocked or otherwise unable to communicate through some of those channels. If I am mistaken, please clarify that for me.
I genuinely do not understand why a loyal customer who purchased three pairs would have so much difficulty receiving technical assistance.
I am not writing this email simply to argue about a refund. I understand that the normal return/refund timeframe may have passed. I AM ASKING FOR TECHNICAL HELP.
If a refund is no longer available, fine. But please do not leave customers without assistance when their products are experiencing serious technical problems.
Please tell me:
1. Why are so many customers experiencing these connection and media-import problems?
2. Is Eydology aware of an application or firmware issue affecting photo, video, and audio transfers?
3. Is there an upcoming HeyCyan/application or firmware update intended to correct these problems?
4. What can be done to restore reliable Bluetooth/app connectivity on all three of my glasses?
5. How can I recover and reliably download the photos, videos, and audio recordings stored on my glasses without losing them?
6. Is Eydology working on support for multiple pairs of glasses within one account/app so customers like me do not constantly have to disconnect and reconnect different pairs?
7. If these problems cannot be corrected through troubleshooting, what warranty, repair, replacement, or other technical-support options are available for my three pairs?
I am attaching screenshots of other customer reviews as supporting
Show more
👍
👍
I can’t take photos and videos with the device
The device stoped taking pictures and videos recently.
How can I fix it?
All other things are intact but it can’t take photos, record videos or record audio.
How can I get it fixed?
How can I fix it?
All other things are intact but it can’t take photos, record videos or record audio.
How can I get it fixed?
Super bad
Video shaky, audio sound like slow motion, there is no setting, my glasses say I’m in Beijing and I’m not I’m in California. No way to change. Messages come in Chinese and doesn’t allow to change because there is no setting. Stabilizing doesn’t work. Hard to lower or up the volume on glasses. Should also have voice confirming recording or not. And i can keep going on and on… OHHHH HeyCyan doesn’t work most of the times when you riding bike to fast motion.
Show more
Cannot Download
Keeps disconnecting when I try to download is there something I can do to fix this please
Fix the app I cannot connect the glasses to my phone anymore
Fix the app I cannot connect the glasses to my phone anymore
Fail to Import
Terrible experience importing data to my phone. It crashes and fail to import. All videos taken during a family trip gone and no way to retrieve recordings
Bluetooth, but also requires wifi
The smart glasses transferred one picture and then I keep getting an error saying saying it was unable to connect to the network. So I can’t get any of the videos off of the camera. The app has a bunch of ai features which is unnecessary and overkill for what this should be.
Glasses won’t connect to app after update.
Iv had these glasses for a couple of weeks worked perfectly. App worked, videos and pics transferred, now all of a sudden there’s an update, maybe albo locked us out. Cant connect to the app anymore, so they are just an $90 Bluetooth headset now. Was this on purpose? Please fix!
App never connects to glasses.
Now after updates app never connects to glasses waste of money. Do not buy glasses. Not compatible with iOS 27.0.1
Glasses no longer connect to app
Was really happy with the glasses for the simple things I use it for. Now all of a sudden the glasses will not connect to the app. I can still use normal Bluetooth to listen to my podcasts, but now none of the other features. Been hearing the 1.4.1 update has caused this issue but no acknowledgement or fix is even hinted at right now.
Show more
Stopped downloading
After using it for a week and taking pics it stopped downloading the pics and videos.
Does not import videos reliably
After running test, I’ve found that an initial 10 second video will import from glasses to the app. Any other video created after the first WILL NOT IMPORT. I’ve completed all troubleshooting methods any tech savy individual can think of. It is not a reliable product. Unfortunately I have to reboot the system completely which erases all recorded data. Not good.
Show more
Forgot being able to import any of the videos you get.
They get half way through and then give up and say try again so they don’t work. They are brand new also.
App never connects to glasses.
Now after updates app never connects to glasses waste of money. Do not buy glasses.
Useless
Completely useless, wont connect to glasses to transfer photos or videos
