Shame
Response from developer
Hi, Thank you for your review and for taking the time to explain your case. We are truly sorry to hear that you faced a medical emergency during your trip. We would like to clarify that while our general Customer Service department is available Monday to Friday from 9:00 to 18:00 (Madrid time) for administrative queries, the Travel Assistance department is fully operational 24/7. In the event of any medical emergency, assistance is always available to you around the clock by calling the emergency phone number provided in your policy, or directly via the emergency call button in our free Heymondo app. Besides, if you have any emergency and the connection is not working properly you can go to any medical center and your case will be treated as a reimbursement. We want to review your specific situation with the insurance provider to understand exactly what happened with your contact attempt and the app. Unfortunately, we are unable to identify your booking or policy with the information provided here. Would you be so kind as to contact our customer service team to share your policy details? In addition to thoroughly reviewing your case, we will gladly assist you with any other pending matters. You can contact us by email at hello@heymondo.com or, if you prefer, you can send us a WhatsApp message at +34 627 283 366. We look forward to hearing from you and remain at your complete disposal for any clarification. Regards, Heymondo team.
Miguel fue excelente en su servicio
Response from developer
Muchas gracias por dedicar un tiempo a explicar tu caso. Nos alegra saber que estás satisfecha con la atención recibida y deseamos que tu hija se encuentre totalmente recuperada. Le haremos llegar tus amables palabras a Miguel. Quedamos a tu disposición, Equipo Heymondo
Service
Response from developer
Bonjour, Merci beaucoup d’avoir pris le temps de partager votre avis. Nous sommes ravis d’apprendre que votre expérience a été à la hauteur de vos attentes. N’hésitez pas à nous contacter si vous avez la moindre question ou besoin d’assistance à l’avenir. À bientôt, L’équipe Heymondo
Fate attenzione!!!
Response from developer
Ciao Gaetano, grazie per la recensione. Siamo spiacenti che tu non sia soddisfatto con il nostro servizio. Il dipartimento di assistenza ci conferma di averti fornito l'aiuto necessario e un nostro agente ti ha già contattato via email per informarti su tutti i dettagli; ti invitiamo a controllare anche le cartelle Spam e Promozioni. Team Heymondo
De momento todo muy bien
Response from developer
¡Muchas gracias por tu reseña! Nos alegra saber que quedaste satisfecho con la rapidez y eficiencia de nuestro equipo. Estamos a tu disposición para lo que necesites en el futuro.
