Shame
Response from developer
Hi, Thank you for your review and for taking the time to explain your case. We are truly sorry to hear that you faced a medical emergency during your trip. We would like to clarify that while our general Customer Service department is available Monday to Friday from 9:00 to 18:00 (Madrid time) for administrative queries, the Travel Assistance department is fully operational 24/7. In the event of any medical emergency, assistance is always available to you around the clock by calling the emergency phone number provided in your policy, or directly via the emergency call button in our free Heymondo app. Besides, if you have any emergency and the connection is not working properly you can go to any medical center and your case will be treated as a reimbursement. We want to review your specific situation with the insurance provider to understand exactly what happened with your contact attempt and the app. Unfortunately, we are unable to identify your booking or policy with the information provided here. Would you be so kind as to contact our customer service team to share your policy details? In addition to thoroughly reviewing your case, we will gladly assist you with any other pending matters. You can contact us by email at hello@heymondo.com or, if you prefer, you can send us a WhatsApp message at +34 627 283 366. We look forward to hearing from you and remain at your complete disposal for any clarification. Regards, Heymondo team.
Miguel fue excelente en su servicio
Response from developer
Muchas gracias por dedicar un tiempo a explicar tu caso. Nos alegra saber que estás satisfecha con la atención recibida y deseamos que tu hija se encuentre totalmente recuperada. Le haremos llegar tus amables palabras a Miguel. Quedamos a tu disposición, Equipo Heymondo
Service
Response from developer
Bonjour, Merci beaucoup d’avoir pris le temps de partager votre avis. Nous sommes ravis d’apprendre que votre expérience a été à la hauteur de vos attentes. N’hésitez pas à nous contacter si vous avez la moindre question ou besoin d’assistance à l’avenir. À bientôt, L’équipe Heymondo
Fate attenzione!!!
Response from developer
Ciao Gaetano, grazie per la recensione. Siamo spiacenti che tu non sia soddisfatto con il nostro servizio. Il dipartimento di assistenza ci conferma di averti fornito l'aiuto necessario e un nostro agente ti ha già contattato via email per informarti su tutti i dettagli; ti invitiamo a controllare anche le cartelle Spam e Promozioni. Team Heymondo
De momento todo muy bien
Response from developer
¡Muchas gracias por tu reseña! Nos alegra saber que quedaste satisfecho con la rapidez y eficiencia de nuestro equipo. Estamos a tu disposición para lo que necesites en el futuro.
Excepcional
EMERGENCIA EN MÉXICO
Response from developer
Nos alegra saber que la asistencia recibida ha estado a la altura de tus expectativas y te agradecemos que hayas querido compartir tu experiencia con otros viajeros. Quedamos a tu disposición para lo que puedas necesitar en el futuro. Un saludo, equipo Heymondo.
Llamada por asistencia.
Response from developer
¡Muchas gracias por tu reseña! Nos alegra saber que te sentiste bien atendido. ¡Seguimos a tu disposición! El equipo Heymondo
Excelente servicio
Response from developer
Hola Miguel, nos alegra mucho saber que la asistencia recibida ha estado a la altura de tus expectativas y te agradecemos que hayas querido compartir tu experiencia con otros viajeros. Un saludo, Equipo Heymondo
Beware — won’t cover simple travel claims!
Response from developer
We're sorry about this change in your travel plans and any delay in the resolution of your claim. We do our best to review all cases as thoroughly as possible to ensure they are processed correctly. After having reviewed the information provided in detail, unfortunately your particular situation does not fall within any of the policy's covered events. We're sorry we don't have better news. As always, we are at your disposal for any clarification.
El mejor seguro de viajes
Perfecta atención
Imposible usar la aplicación
Response from developer
Hola, gracias por tu reseña. Nos gustaría revisar tu caso para saber qué sucede. ¿Serías tan amable de ponerte en contacto con nosotros para facilitarnos tus datos personales? Puedes contactarnos por email (hello@heymondo.com) o si lo prefieres puedes escribirnos un WhatsApp al +34 627 283 367. Aprovechamos para recordarte que nuestro horario de atención al cliente es de lunes a viernes de 09:00h a 18.30h. Quedamos a tu disposición para cualquier otra duda. Un saludo, equipo Heymondo.
Decepcionante experiencia
Atención excelente
BEWARE OF THEIVES
During my trip, I found myself very sick and requiring hospitalization. But the scariest part was the abysmal customer service I received from Heymondo and Iris Global thereafter. It's like they have a rotating door for their email responses—every time I reached out, I got a different person, none of whom seemed to be able to provide me with any an answers.
They have been feeding me lies upon lies, claiming to have paid over $75,000 in medical expenses without providing a shred of evidence. When I attempted to verify these payments with the hospital and flight company, surprise, surprise—no record of such payments existed. And let's not even get started on the coverage for companion expenses, which they conveniently haven’t paid despite my relentless provision of receipts.
Let me make this crystal clear: Heymondo and Iris Global are fraudulent entities, preying on unsuspecting customers like myself. They will gladly take your hard-earned money and leave you high and dry when you need them the most. This is not just incompetence; this is outright theft.
Save yourself the agony and financial ruin—DO NOT, under any circumstances, buy insurance from these crooks. Spread the word far and wide; warn everyone you know. I refuse to believe that there's a single positive review out there that isn't fabricated by Heymondo and Iris Global themselves.
As for Heymondo and Iris Global, I hope you're reading this. Your despicable conduct has not gone unnoticed. I will not rest until your true nature as thieves and scammers is exposed. Shame on you.
Atención rápida
Scammers! They never reimbursed me
Response from developer
Hi, Thank you for your review and for taking the time to explain your case. We are sorry that you have suffered various incidents during your trip and that the response has not been satisfactory. We would like to be able to review your particular situation with the insurance provider to better understand what happened. Unfortunately, we are not able to identify you with the information provided. Would you be so kind as to get in touch with our customer service team to provide us with your policy details, please? In addition to reviewing your case, we will gladly assist in managing any other pending matters. You can contact us by email at hello@heymondo.com or if you prefer you can send us a WhatsApp message to +34 627 283 366. We look forward to hearing from you and remain at your disposal for any clarification. Regards, Heymondo team.
HeyMondo recomendado
Response from developer
Hola, muchas gracias por dedicar tiempo a compatir tu experiencia y por puntuarnos con 5 estrellas. Estamos muy contentos por haber cumplido con tus expectativas. Para cualquier duda o consulta que te surja en el futuro, quedamos a tu disposición. Saludos, equipo Mondo.
