App difficulty
I am deeply disappointed by the HHC refusal to
Give patients access to a real live person. I am 78 years old and can not navigate your HHC chart system.
I do not expect any more help from your providers and I can never see one in person.
This is not the way to treat the elderly.
Give patients access to a real live person. I am 78 years old and can not navigate your HHC chart system.
I do not expect any more help from your providers and I can never see one in person.
This is not the way to treat the elderly.
Sick visit
Scheduled a sick visit because I needed a work note excusing me from duty. I’m a Firefighter EMT and can’t go to work sick. I’ve been sick for the past 8 days and needed a work note excusing for the 8th and the 12th. Care giver was rude, talked over me, and could care less about my need for a note, saying I wasn’t under their care on the 8th. I have never had this issue in the past. I wasn’t under anyone’s care on the 8th, I had just gotten sick! Waist of time.
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First visit
Dr.Tellerechea was both thorough kind and professional. This was my first experience with telehealth and I won’t hesitate to recommend Hc telehealth in the future
Hard to set up as new client
We were told just download the HHC App and you will see your appointment and they will call you. That is not the case. Plan at least 30 to 45 minutes to upload your entire medical history, medical ins, id etc
Once established it’s works daily well
Once established it’s works daily well
Good Job!
Excellent remote experience from Maine with the Doctor. Great advice and suggestions, namely referral to emergency department in Machias, Maine who fully confirmed the doc‘s approach to my problems.
The name is a lie
How can this be called a 24/7 app when I can’t get an appointment at 9:45pm on a Saturday? I thought to do the virtual visit because the idea of sitting in an uncomfortable ER for hours just so they can send me home with muscle relaxers for back pain sounds absurd, but I can’t get an appointment with a doctor for almost 14 hours. This app is useless.
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Fast, efficient and just what I needed
Emilia was fantastic! Answer all questions and had tons of great information!
Frustrating
Took over an hour to connect with doctor. They say it was a safari issue. Frustrating back and forth calls for an hour.
Then doc rushed through a 4 minute appointment and seemed annoyed at questions. I’m a nurse and know anyone can have an off day, so I’ll chalk it up to that. Over all a very poor experience.
Then doc rushed through a 4 minute appointment and seemed annoyed at questions. I’m a nurse and know anyone can have an off day, so I’ll chalk it up to that. Over all a very poor experience.
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Heather Ross
Adorable haircut. Focused professional. Get a new picture taken. One online does not do you justice! 🥹
Beyond satisfactory
She was incredible. Very attentive, personable, sweet, and understanding. I really enjoyed my visit. I will be back!
Quick visit
I like tele visit, it was easy to register and navigate. The only concern I had that after choosing specific provider zi vas connected with someone else. Other than that I‘m pretty satisfied how quick and efficient the whole process was. Thank you
Wonderful experience
I was a little nervous about having a Tele-visit, not knowing if I would be able to get the same level of care. I could not be more pleased with. The attention, the compassion and the respect that I was shown during this visit. The doctor after thoroughly listening to my experiences and concern and symptoms, was able to identify an excellent and thorough course of action to ensure that my needs were addressed. When she asked if I wanted her to put herself down as my online primary care physician, I left at the chance. She's fantastic.
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Christine Welch
Christine Welch was very professional and at the same time comfortable to talk to.
Virtual visit
This has been a very convenient and positive experience. Thanks to all associated with this service.
👍
👍
Fast and effective
So I started coming down with the flu. My girlfriend suggested setting up the HHC app on my phone. I was able to get an appointment at midnight. I waited for about 45 minutes and was able to have an appointment get the medical supplies I needed called into the pharmacy, which I picked up in the morning and was able to get on top of it before it became too serious All in all it was a fantastic experience that I had never done before and will use in the future constantly.
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Response from developer
Hello, It means a lot to hear that you had a great experience with HHC 24/7. Thank you for your kind words, we’re grateful for your support and are always here whenever you need us.
Nice too happy but got the job done
Technical difficulties that cancelled two appointments leaving me to have to be seen at 1:15am
Long wait
My scheduled call back happened on time. I entered chat and began answering questions. I made multiple answers describing my issue. Another screen came up asking me the same questions that I had already answered. A notation at the top of the screen stated that I was in the waiting room. After 15-20 min I had to return to work so I disconnected my call. 10-15 min later my phone rang with an invite to join chat which I wasn’t able to do. I’ve rescheduled for later.
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Response from developer
Hi, we’re sorry to hear you experienced technical issues with the app. Our team is actively working to ensure a smooth experience, and your feedback helps us improve. If you’re able to share more details at support@support.hhc247.org, we’d really appreciate the opportunity to look into this further.
They do nothing
Video visit happened, I explained all my sinus sx, told her what I was taking that didn’t work, showed her my swollen face and all signs of infection. Literally told me she can’t do anything. This is a scam! No adult needs to be told to buy more stuff that isn’t working at cvs. Waste of time and money.
DO NOT WASTE YOUR TIME IF YPU KNOW WHAT CVS IS
DO NOT WASTE YOUR TIME IF YPU KNOW WHAT CVS IS
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Kh
Jackie is the best!
The APRN was very nice - the pre visit questions were limiting and more choices are needed.
The connection was good and easy with my iphone.
Thank you
Thank you
