Severe limitations and glitches
The app only provides basic information and has numerous glitches and limitations. It sends out texts about “your prescription” but doesn’t indicate which prescription. Worse, when any prescription hits a snag (out of stock, need info from provider, blocked by refill laws, etc.) that prescription simply disappears from your account. You end up making endless calls directly to the pharmacy to get basic information. Not a great user experience overall.
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No drug name during notifications
Why can’t the app include the first three letters of the drug when notifying me that my drugs ready or need approval. I order many drugs at one time for my husband and me. I can’t keep running to the store to pick up drugs when they aren’t all there?
Customer
I am very happy about the price of our prescriptions. No lines is great!
Can’t log in
Can never sign in. Always get an unexpected error.
Fix FEEDBACK section in pharmacy & grocery
Every time I try to login, I have to change the password, so I checked off biometric. Hopefully it keeps working. When a request is made to reset the password & you are sending an email, please state the email is coming from RBS Wallet! There is no indication it is linked to Stop & Shop. I thought I was getting a scam. I called the customer service # & had to navigate through a maze of recordings to get a live agent. He asked for my name, address, dob, phone# & I gave the information. Then he asked for the pharmacy location & last script. I started to feel uneasy & asked where he is physically located, he replied the US. I doubted that, due to his heavy accent & I asking him to slow his pace. He said he had a few more questions but I declined to answer & told him that he never tried to verify me with a text or email for me to respond back to him. He said maybe my doctor’s office can help & we ended the call.
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