Easily the worse app
So bad ive closed the bank account that uses this app as it just fails at every stage. Either auto or manual registration. There was absolutely no testing of this app by the banks procurement team as this would of been thrown at the first stage
So confusing
This has to be the least user friendly app I have ever downloaded! Please improve the UX
Awful app
One of the most convoluted systems I’ve ever had the displeasure of using. You should not have to use this the first time you log into a new, online banking account when you already have a plethora of IDs and numbers to contend with. I wonder if anybody from the Co-op bank has ever used it themselves? It’s a terrible user experience.
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Useless
Cannot access my account, and the App just keeps going round in circles asking for the same Customer ID, but then nothing happens - so, so frustrated with this app - it's useless!!
Hopeless The APPROVE & DECLINE don't work
I am using 2 factor authentication on many of my online financial activities without any problems. 2FAS is my favourite as it easily links to Windows laptop. Also have google authenticator and Duo mobile.
So I was not expecting trouble using this HID app. Oh no. My online CAF Bank in uk says I need to authenticate the transaction by tapping Approve or Decline in the app. Yes the app popped up with the correct screen but tap as often as I like and neither button responded. In fact I was locked on this screen of the app. Had to force close to get out. Simple it is not. Why not just work like all the other authentication apps I have and display a code.
I give up.
UPDATE: it has a rather unusual user interface and you don't TAP the buttons as my bank's instructions clearly state BUT have to swipe them left and right off the screen. Please follow the norm on iPhone and accept a tap on a button. Swiping is reserved for selecting options on a particular item of a list e.g. iOS email Flag or delete.
So I was not expecting trouble using this HID app. Oh no. My online CAF Bank in uk says I need to authenticate the transaction by tapping Approve or Decline in the app. Yes the app popped up with the correct screen but tap as often as I like and neither button responded. In fact I was locked on this screen of the app. Had to force close to get out. Simple it is not. Why not just work like all the other authentication apps I have and display a code.
I give up.
UPDATE: it has a rather unusual user interface and you don't TAP the buttons as my bank's instructions clearly state BUT have to swipe them left and right off the screen. Please follow the norm on iPhone and accept a tap on a button. Swiping is reserved for selecting options on a particular item of a list e.g. iOS email Flag or delete.
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