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HID Mobile Access

HID Mobile Access

by HID Global

8.3K ratings
220 reviews
💼 Business
Free

Details

  • Released
  • Updated

Features

Developer

HID Global
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About

Unlock doors and gates using your smartphone. This app securely grants access after your organization has been set up with compatible readers and your administrator issues Mobile IDs. It enhances the door opening experience by detecting readers even when the app is closed.

✓Unlock doors and gates with smartphone
✓Secure Mobile IDs
✓Reader detection when app is closed
✓Location services for reader detection
✓Organization setup required
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What users say

Summarized from real user reviews of HID Mobile Access. Based on 8.3K reviews and a 4.7/5 average, it highlights the 4 positives and 5 negatives reviewers mention most about this Business app.

Positive things

  • 🚀Efficient and reliable
  • 🔒Secure mobile access
  • 👍User-friendly
  • 🔑Convenient alternative to physical keys

Negative things

  • 🐛Inconsistent performance
  • 🔋Battery drain issues
  • 🔍Privacy concerns around location access
  • ⏱️Slow response times
  • 🔒Requires app to be open/unlocked
See all reviews

What's New in HID Mobile Access

4.11.0

June 29, 2026

HID Mobile Access App 4.11.0 introduces Single Sign-On (SSO) support, allowing users to securely sign in with their organization's identity provider and simplify the credential provisioning process for app-based credentials. Note: SSO support is available for organizations using the New HID Origo Management Portal for Mobile Access administration."

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User reviews

Most RecentHighest RatedLowest Rated

So handy

Always works for me
Bromeliad-lumBromeliad-lum

Id558

Works well if the app is restarted periodically
MyRelevantView123MyRelevantView123

NFC issues

App always brings up my credit card to unlock doors. They need to input a card into the Apple wallet.
KeanuadaKeanuada

Latest update broken

This app used to be OK if you allowed the app to tap without the phone being unlocked. The new update doesn’t work at all unless the app is in the foreground and the phone unlocked. It’s become useless. Please fix it!
cwmelbournecwmelbourne

Inconvenient

I agree with other reviewers. Switched from android to iPhone and now it wants to do Apple Pay every time I use it. With android I did not have to open the app but with iPhone the app has to be open. Just not convenient. This needs to be fixed and I can certainly revise my review then.
Why do I need a nickname? 11Why do I need a nickname? 11
See 215 more reviews

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User experience

🐞

Reported Bugs

4 issues

Bluetooth connectivity issues

Bug

Conflicts with Apple Pay

Bug

Unreliable unlock detection

Bug

Disappearing widget functionality

Bug
✨

Requested Features

4 requests

Integration with Apple Wallet

Feature

Standalone Apple Watch functionality

Feature

Customizable settings (e.g. favorite readers)

Feature

Improved background/locked-screen operation

Feature

FAQ

What does the HID Mobile Access app do?

This app allows you to use your smartphone or mobile device as a secure credential to open doors and gates. It replaces traditional access cards by enabling digital access through your device.

How do I start using HID Mobile Access?

To use this app, your organization must be set up with compatible readers, and your security administrator needs to issue you a Mobile ID. You can learn more about setting up HID Mobile Access for your organization on the HID Global website.

Is the app free to use?

The app itself is free to download and use. However, its functionality is dependent on your organization's implementation of the HID Mobile Access service and the issuance of Mobile IDs by your security administrator.

Does the app use location services?

Yes, location services are used exclusively to improve the door opening experience by detecting compatible readers when the app is not actively open. This helps ensure seamless access.

What are the benefits of using this app for access?

The primary benefit is convenience, allowing you to use your smartphone to open doors and gates. It also offers enhanced security through secure Mobile IDs issued by your organization.