Hik User Reviews

Hik-Connect - for End user
Hik-Connect - for End user
Hangzhou Hikvision Digital Technology Co., Ltd.

Customer Experience

Positive experience23.2% of reviews
Neutral12.6% of reviews
Negative experience64.2% of reviews

~ Based on 969 written reviews from the US App Store.

What users say

Is Hik Safe?

Hik-Connect - for End user appears safe based on user ratings. AppsHunter Safety Score for Hik is 94/100.

This assessment is based on 172,081 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.4% of ratings point to a safe experience
3.2% of ratings suggest some concerns
4.4% of ratings point to a risky experience

~ Based on 172,081 App Store ratings for Hik.

Is Hik Legit?

Hik-Connect - for End user appears to be a legitimate app. AppsHunter Legitimacy Score for Hik is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

STILL No playback time showing on iPad

Once again after today's update, not showing playback times on iPad, always used to be visible.

Device Offline

Since update shows offline and cannot view! Nothing wrong with Network etc.

Need some fix

I am using this for a year .My big concern is cameras go to night mode anytime and I can’t change it from app.The camera light is on in broad daylight 🙁🙁.it’s really frustrating.Developer should work on it asap.

Médio

Na versão para iphone para travar o portão eletrônico é lento, no caso para clicar para abrir o portão e em seguida travar em determinado lugar ele trava, então tem que destravar esperar um longo tempo para funcionar o botão de travar

Mit iPhone 15 geht’s gut, mit 15 Pro nicht

Funktioniert beim
iPhone 15 sehr gut und verlässlich, beim iPhone 15 Pro leider regelmäßig Zeitüberschreitung beim Streaming und fehlgeschlagener Betrieb. :(

Really Disappointed

Like many other users here, it’s just like they have said. As soon as one fix is implemented another one occurs. Right now all my cameras show as offline when they are all online and the CCTV system is working and I’m totally blind to what’s going on in my property. Please stop pushing out updates if you haven’t thoroughly tested them.
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Reliable, great features

Thank you the creators of Hik-Connect. So easy to use, works great 24/7, from setting up recordings to getting alerts to alarm to sending voice, it’s all amazing. It even detects bugs meaning it’s great, detection works great. It lets me set area where I want to alert by checking in boxes with red color. Awesome . Very good cameras with high resolution
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Não toca

Depois da atualização do semana retrasada não toca mais meu celular qdo alguém liga pelo interfone

Demande de version en français

Il serait bien qu’il y ait une version en français

Aplicativo com má funcionamento

Estou a mais de uma semana tendo problemas técnicos no aplicativo, começou com problemas para acessar imagens anteriores nas câmeras. Agora não consigo acessar nada nem o ao vivo. Não há nenhum tipo de suporte ou canal onde se possa solicitar ajuda. O app sempre funcionou direito mas agora começou a dar essas falhas e só tem piorado.
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Not working

Issues in running app for iPhone 16 pro max iOS 26.5

What a piece of cr** software

Unusable on macOS I need to sell HIK cameras.

N atualiza no iphone

Demorando de mais a atualização custa a carregar

Bad

The app keeps saying connect to the Internet when it is already connected to the Internet

Want MacOS version

Please run, test, and verify for macOS usage.

Problems. All the time.

First I had login problems when I first got the app and after those issues were finally sorted, it worked for a few months until it started showing that my cameras were offline even thought they are definitely connected to WiFi. Needs to work better. After one problem is sorted, another one pops up. It works when there is no issues. Would not recommend.
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Great

Great app Frequent updates that improves everything Highly recommend !

Nova versão com bug no zoom

Baixei a nova versão e me arrependi, não consigo mais dar zoom na visualização das câmeras. As vezes funciona e as vezes não …

Garbage app

Used the app for 3.5 years then it stopped working. App was up to date and it just stopped showing camera views and no recordings for all 4 hardwired cameras. Customer Service is worthless. I had to get all new cameras. I do not recommend.

July26 update

Can’t connect since recent update on iPad or iPhone