Disclosure issue
Best BP product in the market!
Potentially dangerous messaging on hypotension
I have one very simple request:
Please can you recognise hypotension?
A BP reading (taken with your cuff) of 79/49 is dangerously low - and it most certainly is not optimal yet that’s what your app told me!! It is correct and expected for my diagnosed Orthostatic Intolerance / Orthostatic Hypotension / Postural Orthostatic Tachycardia Syndrome. This was my final reading of a NASA Lean Test I was undertaking for my POTS / OH cardiologist. I was badly symptomatic.
This message that BP is “Optimal” is incorrect, not at all helpful and could actually be very dangerous for people at risk of harm / who don’t realise hypotension can be a problem.
You need to communicate more responsibly with your messaging.
I have repeatedly raised this issue yet you refuse to amend your messaging. I find HiLo extremely helpful in managing my condition but need to be much better supported by this device and app for my needs.
You also refuse to respond to my emails, with messages now bouncing back as undeliverable. This is appalling customer service. Please do better.
Apple Health
Keep on paying
Response from developer
Dear Customer, We appreciate your comment and understand that the annual subscription can feel like a significant investment. It is true that a yearly subscription is required to continue using Hilo. As Hilo is a dynamic product with new features continuously being introduced, there is continuous research and development involved, and in some cases additional clinical validations are also required. The subscription helps support these ongoing efforts and the continued evolution of Hilo, allowing us to keep improving the experience and technology for our users. Kind regards, Your Hilo Team
Pages introuvables dans l’aide
Response from developer
Cher Client, Nous sommes désolés d’apprendre votre expérience avec l’application ainsi que les difficultés rencontrées pour naviguer dans la section Aide et trouver des informations concernant le rapport médical. Vos retours sont très précieux pour nous, car ils nous permettent d’examiner les points mentionnés et de continuer à améliorer à la fois l’expérience de l’application et la clarté de nos ressources d’assistance. Nous vous remercions sincèrement d’avoir pris le temps de partager ces détails et comprenons à quel point il est important qu’un produit lié à la santé soit intuitif et inspire confiance. Cordialement, Votre équipe Hilo
Ende gut, alles gut
Und natürlich ist die Fa. kaum erreichbar!
Ein umgehender Widerruf ist also nur mit hohem Verlust möglich! Das Abo kann nicht widerrufen werden!
Der Hersteller reagierte umgehend: Die Rückerstattung wurde gleich korrigiert, hier hatte sich ein Fehler eingeschlichen. Zu den nicht passenden Werten - hier hätte man die Abweichungen wohl korrigieren können. Das einzige was bleibt ist nun tatsächlich, die sehr beschwerlichen Kontaktmöglichkeiten, die mich nicht an einen positiven Ausgang glauben ließen und zum Widerruf und der Rücksendung führten. Wäre der Hersteller nicht so versteckt hinter Bot und q&a Seiten, dann hätte ich der Hilfe vertraut. Diese Distanz, bei einem Medizinisch genutzten Produkt ergibt einen Stern Abzug, da erst nach negativen Bewertungen Fahrt in die Sache kam.
Response from developer
Es tut uns leid zu hören, dass Sie Bedenken hinsichtlich der Genauigkeit der Messwerte haben. Wir möchten Ihnen gerne weiterhelfen, daher kontaktieren Sie bitte unser Support-Team hier: https://support.aktiia.com/de/support/home Bezüglich des Rückerstattungsbetrags möchten wir Sie beruhigen: Die angezeigte Information ist auf einen Fehler in der automatischen Kommunikation zurückzuführen. Falls Sie sich für eine Rücksendung entscheiden, erhalten Sie selbstverständlich den vollständigen Betrag einschließlich des Abonnements zurückerstattet.
Band Upgrade
Overall it of cause works and does the job, however it looks a little to basic and boring and need to only offer great function, but also fashionable looks etc
Readings inaccurate
Une application à apprivoiser
Je le recommande en autant qu’un soutien est disponible si vous êtes moins familiers avec l’usage d’une application.
App stopped working and can’t get help
Response from developer
Thanks so much for taking the time to share this—it’s a really helpful observation. We understand how inconvenient it is to manually reconnect your Hilo Band every time you open the app, and we agree that a smoother, more seamless experience would make a big difference. Your suggestion to automatically reconnect on launch is a great one, and we’ve shared it with our product team as we explore improvements in connectivity and ease of use. In the meantime, if you’re experiencing frequent disconnects even when your Bluetooth is on and the band is nearby, our support team would be happy to help troubleshoot. Thanks again for helping us make Hilo better—we truly appreciate your input.
Not accurate
Good But Could Be Great
Terrible company
Good
I prefer to calibrate more often than monthly as I found that after the calibration the results (in one month each) averaged plus then minus 20 mmHg. As a professional I could spot was was happening and recalibrate but feel that a way of using the arm cuff to get a reading separately from the wrist band could be reassuring to users.
My recommendation is yes, purchase and use the Hilo, it will provide reassurance once your blood pressure is under control. Look at the weekly and monthly graphs to see trends, and show them to your medical team if you have concerns. They'll be able to see the trends and spot operator or instrument problems. My score would be 4/5 for my Hilo model from Dec 2024. (I bought the Hilo after testing several devices and I have no connection to the company.)
Horrible first experience- Unable to even sign up
Unfortunately, after downloading the app, we weren’t able to complete the setup process.
It asked “Where do you live?” but didn’t provide any options to select from.
I’m extremely disappointed with the app.
We tried on two different iPhones and encountered the same issue.
At this point, I’ll likely be returning the product.