RO Service Request
I have an ongoing repair issue for my Elara Ipro RO and I have had the worst experience so far. The product is still in warranty period, it has been bought just 4 months ago and I have had water leakage issues which even after raising multiple tickets with the customer care, no resolution has been made. I have an ongoing issue since last 15 days with zero resolution.
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Efficient App with Room for Improvement
The Hindware Smart Appliances app is a convenient tool for managing smart home devices, especially chimneys and air coolers. The UI is clean and easy to navigate, and features like remote control and scheduling make appliance management seamless. I particularly like the motion sensor integration and auto-clean reminders.
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This app completely disconnected from hindware
I have in the past raised requests through this app and the guys would respond within a day or 2.
This time, I raised a complaint this time a month back and got no response from hindware. Finally, I called them today through the contact us on the app itself and the lady said they have no data of mine, no complaint, they didn’t even know that I’m a customer. The ticket still shows open on this app
Developers and product teams please look into this
This time, I raised a complaint this time a month back and got no response from hindware. Finally, I called them today through the contact us on the app itself and the lady said they have no data of mine, no complaint, they didn’t even know that I’m a customer. The ticket still shows open on this app
Developers and product teams please look into this
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Good app stable
Good app for Hindware Smart appliances. To use smart features, product installation has to complete in app. Nice and smooth UI.
3rd Class Service Of Hindware Products Please Do Not Buy Hindware Products After Sell They Ignore
3rd Class Service Of Hindware Products Please Do Not Buy Hindware Products After Sell They Ignore Cutomers When Its Time Of Warranty Service After Complained You Will Not Get Any Response Service From Hindware
Worst Customer Support Ever!
I filed a complaint on my cooler not working in July 9th, Today is August 20th, Hindware not only conveniently marked the status of my complaint as resolved but also didn't do anything to rectify it just because my cooler was in warranty. They filed a new complaint yesterday on 19th August stating I will get a call from their senior team to resolve the issue but no one called today as well :) I will escalate the same on twitter and Instagram and other platforms so that other consumers do not make this mistake of buying something from Hindware. Smart appliances i don't know about that but really horrendous service for sure. I would rate it 0 stars if there was a possibility.
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Poor app and service
I am highly disappointed with the poor service and app experience provided by Hindware, especially concerning their built-in hub feature. The app frequently crashes, making it nearly impossible to control the connected devices seamlessly. Even after multiple updates, the issues persist, leading to frustration and wasted time. Customer service is unresponsive, offering no concrete solutions or improvements. For a brand that positions itself as a leader in smart home solutions, this level of inefficiency is unacceptable. I would not recommend Hindware’s products or services until they address these critical flaws in their app and service delivery.
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Third Class App
I even don't know if this app is really working or not. When you log in a complaint, no one responds it for atleast minimum 2 days. After 2 days the complaint gets cancelled and a new compliant is logged in separately. After logging new complaint the technician takes atleast 2 days to call back and atleast 1 day to visit and resolve the problem. Third Class service by Hindware
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Worst customer and after sales service
Never buy any hindware product from appliance category. Worst customer and after repair services. You will feel nightmaress.
Hindware - Water Purifier
I’ve bought this water purifier product in 2022. After 2 years of use now I’m looking for genuine paid service from Hindware. But whenever I’m booking in app, they are cancelling themselves and sending message the I have cancelled the service call.
I have tried to their customer care executives but still their response is to check with their senior people and get back and no proper support.
Such a worst product and service team from useless brand Hindware.
If anyone reading this comment, please don’t waste your money in these kind of brands.
Pay extra money and prefer good quality products.
I have tried to their customer care executives but still their response is to check with their senior people and get back and no proper support.
Such a worst product and service team from useless brand Hindware.
If anyone reading this comment, please don’t waste your money in these kind of brands.
Pay extra money and prefer good quality products.
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Horrible Customer Service
The app is useless. No customer service support after the complaint has been registered on this app. It’s been precisely 49 days since I have registered my complaint online. NO ONE has still contacted me. DO NOT PURCHASE HINDWARE PRODUCTS
Worst Experience
I am using Hindware RO, which fallen down to the floor after 4 month, the technician visited and informed me that will change within 7 days. Now three month completely completed but no response from local or any one from Hindware team. Third class, C grade ( you know what mean C is😀) service. Waste of money BC. Here one lady (Anushree) called me and informed that will done by 10 days and now she is not receiving my calls from past 3 months. Another guy is Himadri who clearly tell me “if you utilised your warranty that you need to wait whatever time required else if you wish to pay I can send you by today only”.Dear Hindware management or board member please look in to this what types of service you people giving.
Regards,
Debasish Mandal
Siliguri
Regards,
Debasish Mandal
Siliguri
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Worst Brand
Worst customer care ever I have seen… have been trying to get a service scheduled for the past 3months and #Hindware is just pretending to be contacting service center but they are fit for nothing. Please stay away from brand if you really care about after sales service.. #HindwareSmartAppliances #bogus
#worstcustomerservice
#stayawayfromthisbrand
#incapable
#worstcustomerservice
#stayawayfromthisbrand
#incapable
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Extremely pathetic and poor company to buy product from
You are the most third class and unprofessional company i ever have came across, buying a product from you company was worst mistake of my life
App is only good service and product is useless
Even after logging the complaint they will avoid service and will cancel at their end. I have very hard experience for Gyser(cryo) model. Still waiting for service person to show up after 7-8 days.
App is just okay. But products and service is pathetic
Hindware app for support is useless. If your product is out of warranty, service team will jump on ticket and get their visiting charges. Service vendors who Hindware picks are most unethical and irresponsible team.
Toll free number - It’s useless calling toll free. They can’t do anything apart from just listen to what you have to say. They can’t escalate, they can’t arrange call back.
WhatsApp - Support and service is useless not matter which path you choose.
Overall, this app is useless as there is nothing for customer to get from it.
Hindware products and it service gets 0 rating.
Toll free number - It’s useless calling toll free. They can’t do anything apart from just listen to what you have to say. They can’t escalate, they can’t arrange call back.
WhatsApp - Support and service is useless not matter which path you choose.
Overall, this app is useless as there is nothing for customer to get from it.
Hindware products and it service gets 0 rating.
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Pathetic services
I purchased a Hindware Geyser last year in November 2022. It first stopped working in November 23. When I complained your technician came and told me that wired has burnt down and he reconnected the wired now after one month of usage in January again it stopped working.
It’s the second time in one year when your Geyser has stopped working this time. Also the technician is saying that the wires has burnt down and when he reconnected the wire this time it is not working properly, its taking more than an hour in getting the red light which generally takes 15-20 minutes..
I want my money back or replace this faulty product else I will make a formal complaint in consumer court.
It’s the second time in one year when your Geyser has stopped working this time. Also the technician is saying that the wires has burnt down and when he reconnected the wire this time it is not working properly, its taking more than an hour in getting the red light which generally takes 15-20 minutes..
I want my money back or replace this faulty product else I will make a formal complaint in consumer court.
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Worst service
Been complaining the same issue several times from the past 2 months, still no one has come n checked the chimney.. dont buy these products
Worst services
Geyser got faulty and showing leakage sign within few months of purchase.. raised a complaint more than 10 days back.. yet no response and update.. support team says they have escalated it internally and getting no response from their service team management..
Worst support, not recommended to buy Hindware appliances
Worst support, not recommended to buy Hindware appliances
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Worst app
Product received is very good and installation process is also very good, but coming to app very very worst app I have never been handled. Not receiving any mail and it is saying mail sent for verification please click on the link.
If I add my new product it is saying already removed please contact customer care. If such problems occur then what is the use of buying IoT enabled products.
Not even a single star is eligible for this app.
Please do needful.
Thank you.
If I add my new product it is saying already removed please contact customer care. If such problems occur then what is the use of buying IoT enabled products.
Not even a single star is eligible for this app.
Please do needful.
Thank you.
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