Worst Service
I am writing to urgently escalate an unresolved service request regarding my air conditioning unit, which has been pending since **11th May**. Despite multiple follow-ups, there has been no progress, and my experience with your service staff Siraj Ahmed has been highly unsatisfactory.
I am escalating this ticket due to the following specific issues:
* **Unacceptable Delay:** The service request was initiated on 11th May and remains unresolved, causing significant inconvenience in the current weather.
* **Unprofessional Conduct:** The assigned service technician Siraj Ahmed has been misbehaving, demonstrating a complete lack of professionalism, and has been entirely unhelpful in providing a resolution.
* **Incompetent Service:** The technician ordered the incorrect replacement part for my unit, further delaying the repair process.
This level of service is incredibly disappointing. I request that a competent, senior technician be assigned to my case immediately with the correct part.
Please take swift action to resolve this matter **ASAP**. I expect a prompt reply acknowledging this escalation and detailing the immediate steps you will take to fix my AC. If no further action is taken in next few hrs and a resolution is not provided immediately, I will be forced to highlight this terrible customer service publicly on social media.
I am escalating this ticket due to the following specific issues:
* **Unacceptable Delay:** The service request was initiated on 11th May and remains unresolved, causing significant inconvenience in the current weather.
* **Unprofessional Conduct:** The assigned service technician Siraj Ahmed has been misbehaving, demonstrating a complete lack of professionalism, and has been entirely unhelpful in providing a resolution.
* **Incompetent Service:** The technician ordered the incorrect replacement part for my unit, further delaying the repair process.
This level of service is incredibly disappointing. I request that a competent, senior technician be assigned to my case immediately with the correct part.
Please take swift action to resolve this matter **ASAP**. I expect a prompt reply acknowledging this escalation and detailing the immediate steps you will take to fix my AC. If no further action is taken in next few hrs and a resolution is not provided immediately, I will be forced to highlight this terrible customer service publicly on social media.
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Very poor service
I purchased a window AC last year, and it stopped working on 12 May. I raised a service request the same day, but today is already 23 May and the issue is still unresolved. I tried calling the phone number provided for service multiple times, but no one is picking up the calls.
Finally, I had to call a local operator to check the AC myself. I also have a 4-year AMC, but it feels like a total waste as I am still suffering due to the AC breakdown and poor service support.
Very disappointed with the after-sales service experience. I would strongly recommend going for Voltas instead, as their service is much better.
Finally, I had to call a local operator to check the AC myself. I also have a 4-year AMC, but it feels like a total waste as I am still suffering due to the AC breakdown and poor service support.
Very disappointed with the after-sales service experience. I would strongly recommend going for Voltas instead, as their service is much better.
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Havells Solar issue
In the Havells One app, in the Access Solar App, Issue 1: when I click for the first time on my plant name, in the daily production area, the OLD data comes. Only when I go out and come back am I able to see the latest daily production data. Problem 2: In the Solar App, I am NOT able to see the yield area, while I see 2026, I am not able to see 2025 data. Problem 3 : In the yield area, I am not able to see anything. Earlier these problems were not there. Can you please rectify these issues? I am accessing via the iOS.
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Amazing and Top Quantity Havells Products
Really I am very much impressed with Havells All Products I have purchased till date. Giving prompt services, quick installations, Proffessional well trained technician and staff’s. I always recommending Havells product to my friends and relatives. Who ever bought Havells products, they are very happy to have them. Good luck to Havells Team. Keep it up with same energy.
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Missing Device Sharing/ Inviting Family Members like core features
It appears that the device-sharing feature has been removed in recent updates. Previously, in Havells Sync, I could share devices like my Lloyd Stellar AC with family members by inviting them via the app. However, in the current version of Havells One, this option seems to be missing or removed. This was a painful experience. I thought there will be more exciting new features but they are removing its core features like device sharing / inviting family members.
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