Worst Service
I am writing to urgently escalate an unresolved service request regarding my air conditioning unit, which has been pending since **11th May**. Despite multiple follow-ups, there has been no progress, and my experience with your service staff Siraj Ahmed has been highly unsatisfactory.
I am escalating this ticket due to the following specific issues:
* **Unacceptable Delay:** The service request was initiated on 11th May and remains unresolved, causing significant inconvenience in the current weather.
* **Unprofessional Conduct:** The assigned service technician Siraj Ahmed has been misbehaving, demonstrating a complete lack of professionalism, and has been entirely unhelpful in providing a resolution.
* **Incompetent Service:** The technician ordered the incorrect replacement part for my unit, further delaying the repair process.
This level of service is incredibly disappointing. I request that a competent, senior technician be assigned to my case immediately with the correct part.
Please take swift action to resolve this matter **ASAP**. I expect a prompt reply acknowledging this escalation and detailing the immediate steps you will take to fix my AC. If no further action is taken in next few hrs and a resolution is not provided immediately, I will be forced to highlight this terrible customer service publicly on social media.
I am escalating this ticket due to the following specific issues:
* **Unacceptable Delay:** The service request was initiated on 11th May and remains unresolved, causing significant inconvenience in the current weather.
* **Unprofessional Conduct:** The assigned service technician Siraj Ahmed has been misbehaving, demonstrating a complete lack of professionalism, and has been entirely unhelpful in providing a resolution.
* **Incompetent Service:** The technician ordered the incorrect replacement part for my unit, further delaying the repair process.
This level of service is incredibly disappointing. I request that a competent, senior technician be assigned to my case immediately with the correct part.
Please take swift action to resolve this matter **ASAP**. I expect a prompt reply acknowledging this escalation and detailing the immediate steps you will take to fix my AC. If no further action is taken in next few hrs and a resolution is not provided immediately, I will be forced to highlight this terrible customer service publicly on social media.
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Very poor service
I purchased a window AC last year, and it stopped working on 12 May. I raised a service request the same day, but today is already 23 May and the issue is still unresolved. I tried calling the phone number provided for service multiple times, but no one is picking up the calls.
Finally, I had to call a local operator to check the AC myself. I also have a 4-year AMC, but it feels like a total waste as I am still suffering due to the AC breakdown and poor service support.
Very disappointed with the after-sales service experience. I would strongly recommend going for Voltas instead, as their service is much better.
Finally, I had to call a local operator to check the AC myself. I also have a 4-year AMC, but it feels like a total waste as I am still suffering due to the AC breakdown and poor service support.
Very disappointed with the after-sales service experience. I would strongly recommend going for Voltas instead, as their service is much better.
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Havells Solar issue
In the Havells One app, in the Access Solar App, Issue 1: when I click for the first time on my plant name, in the daily production area, the OLD data comes. Only when I go out and come back am I able to see the latest daily production data. Problem 2: In the Solar App, I am NOT able to see the yield area, while I see 2026, I am not able to see 2025 data. Problem 3 : In the yield area, I am not able to see anything. Earlier these problems were not there. Can you please rectify these issues? I am accessing via the iOS.
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Amazing and Top Quantity Havells Products
Really I am very much impressed with Havells All Products I have purchased till date. Giving prompt services, quick installations, Proffessional well trained technician and staff’s. I always recommending Havells product to my friends and relatives. Who ever bought Havells products, they are very happy to have them. Good luck to Havells Team. Keep it up with same energy.
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Missing Device Sharing/ Inviting Family Members like core features
It appears that the device-sharing feature has been removed in recent updates. Previously, in Havells Sync, I could share devices like my Lloyd Stellar AC with family members by inviting them via the app. However, in the current version of Havells One, this option seems to be missing or removed. This was a painful experience. I thought there will be more exciting new features but they are removing its core features like device sharing / inviting family members.
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Avoid Lloyd and Havells Products at All Costs – Their After-Sales Service is a Nightmare
I strongly urge everyone not to buy any product from Lloyd or Havells. Their after-sales service is nothing short of pathetic and infuriating. If your AC needs a part replacement, be prepared for a long, frustrating wait of 15 to 20 days or more—with no proper updates, no urgency, and a completely careless attitude from customer support.
I’ve been waiting for a part for my AC since 12th April, and despite countless follow-ups, nothing has been resolved. Their customer service is clueless, unresponsive, and utterly useless.
If you value your time, money, and peace of mind, stay far away from Lloyd and Havells. Buying from them is a guaranteed regret.
I’ve been waiting for a part for my AC since 12th April, and despite countless follow-ups, nothing has been resolved. Their customer service is clueless, unresponsive, and utterly useless.
If you value your time, money, and peace of mind, stay far away from Lloyd and Havells. Buying from them is a guaranteed regret.
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Extremely Frustrating Experience App is Unusable!
I have been trying to use the Havells One app, but all I get is the same error message: “Something went wrong! Please try again after some time.” This has been happening constantly, making the app completely useless. There seems to be no proper maintenance or updates to fix this issue. A brand like Havells should ensure its digital services work smoothly, but this app is a huge disappointment. If you’re relying on it for smart appliances or services, be prepared for frustration.
Lloyd 1 Ton 5 Star Wifi Inverter Split AC (5 in 1 Convertible, Anti Corrosion Coating, Copper, Anti-Viral Filter, White with Golden Deco Strip, GLS12V5FWGIL)
Lloyd 1 Ton 5 Star Wifi Inverter Split AC (5 in 1 Convertible, Anti Corrosion Coating, Copper, Anti-Viral Filter, White with Golden Deco Strip, GLS12V5FWGIL)
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Bad quality of product and worst quality of support services
I had purchased 1.5ton split AC in 2023 and reviewing it after use of 1 year. In a short span of this time this AC malfunctioned almost every month. Some of the common problems are - frequent gas leaks due to low quality of coil, Noise problem, worst quality of temperature sensor etc.
After expiry of one year standard warranty I purchased extended standard warranty. Worst experience start from here, their technicians never visit on time and customer support rants every time that it will take 24-48 hours.
I raised a complaint on this application and this is the 7th day I am waiting for their technicians to visit.
In mental fatigue I have to purchase a new AC from Samsung.
Well this was my personal experience and I will not suggest anyone to go for their products.
After expiry of one year standard warranty I purchased extended standard warranty. Worst experience start from here, their technicians never visit on time and customer support rants every time that it will take 24-48 hours.
I raised a complaint on this application and this is the 7th day I am waiting for their technicians to visit.
In mental fatigue I have to purchase a new AC from Samsung.
Well this was my personal experience and I will not suggest anyone to go for their products.
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Poor Service and Technical Incompetence
My experience with this app's customer support has been incredibly frustrating. Firstly, there was a significant delay in response times, and when they finally got back to me, the resolution they provided was completely incorrect. To make matters worse, they closed my request without any notification or approval from me.
I purchased two Lloyd product with high hopes, but within a few months, I encountered technical errors. When I contacted customer support, the representatives seemed clueless about the issues I was facing. They arranged an appointment with a technician, but even the technician couldn't pinpoint the problem.
Overall, the lack of knowledge, delayed responses, and incorrect resolutions have left me extremely dissatisfied. I regret choosing this product and would caution others against relying on this app's support for any technical issues.
I purchased two Lloyd product with high hopes, but within a few months, I encountered technical errors. When I contacted customer support, the representatives seemed clueless about the issues I was facing. They arranged an appointment with a technician, but even the technician couldn't pinpoint the problem.
Overall, the lack of knowledge, delayed responses, and incorrect resolutions have left me extremely dissatisfied. I regret choosing this product and would caution others against relying on this app's support for any technical issues.
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Worst service
After 20 days of buying a standard ceiling fan, it got unserviceable. After complain no response from Havells company, while technician visit , he gave me office contact and told me to talk to office for parts replacement. Since 2 days his office contact not responding my call several times. Worst service staff . Kindly keep in mind .. you will face lots of service issue after buying Appliances of this company
It star rating would be in minus. Worst service from Havells. Plz don’t go for it. Bcz u will face a lots of service issue
It star rating would be in minus. Worst service from Havells. Plz don’t go for it. Bcz u will face a lots of service issue
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Pathetic service- AC installation is not happening even after raising multiple service requests
I have purchased the AC from Hyderabad and I got shifted to Bangalore few weeks back . In Hyderabad I had raised service request to un-install the AC from lloyd only which got resolved in less than 12 hours of raising the request.
But here in Bangalore I have raised service request to install the AC, still I didn’t get any response from any technician even after waiting for so many days. Also I had multiple connects with customer service people but no luck till now even after waiting for 10 days.
Every-time they used say the same thing that it will get resolved and they just used to raise one more reminder on the previous service requests.
These kind of service responses are pathetic.
If Lloyd is taking this much time for the installation only then I can imagine the situation of customers who are rasing requests for AC service and other technical problems which they are facing in their products from lloyd.
Also the customer need to wait for 20 minutes just to connect with the customer service people and sometimes even after waiting for this much time call gets disconnected automatically.
#patheticserviceoflloyd
#poorcustomerserviceoflloyd
#shameonlloyd
But here in Bangalore I have raised service request to install the AC, still I didn’t get any response from any technician even after waiting for so many days. Also I had multiple connects with customer service people but no luck till now even after waiting for 10 days.
Every-time they used say the same thing that it will get resolved and they just used to raise one more reminder on the previous service requests.
These kind of service responses are pathetic.
If Lloyd is taking this much time for the installation only then I can imagine the situation of customers who are rasing requests for AC service and other technical problems which they are facing in their products from lloyd.
Also the customer need to wait for 20 minutes just to connect with the customer service people and sometimes even after waiting for this much time call gets disconnected automatically.
#patheticserviceoflloyd
#poorcustomerserviceoflloyd
#shameonlloyd
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Noise problem
I have purchased 2 split A/c from reliance degital kothrud Pune. A/ c has been installed last Monday from the installation day the outdoor unit of our a/c is giving lot of horrible noise. We could not use it. We have complained lot of times to reliance and ur company, but no response from both sides. Last night engineer of reliance visit to our place and told us that loyyed engineer has to visit and give the report of noise. How many days are taking for this process. I request u to please do the needful as soon as possible I want either replacement or confirm solution
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Worst application
I’m using wifi AC in my home and I tried to turn it on using wifi it is working good but I’m outside like 10km away from my home and try to turn on AC using this application via mobile data the application hangs like loading not updated if it is on it is showing off but it is on in home so worst app experience. I don’t know what developer and testers are doing one of the worst experience while using this app please update it. Or Havells reputation will be getting worst.
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Not registering new Ac number
On 12/02/2024 I bought the serial number 87MFGOE7LHAN7 Ac from Amazon and when I am entering the number in Aap it’s showing the serial number is already existing but not registering in Aap
Disappointing Customer Service Experience with Havells
As a resident of Saharanpur, I am extremely dissatisfied with the level of customer service provided by Havells. Despite numerous complaints lodged through their customer care service, my issue remains unresolved. Even after a technician visited my house, the promised switches and sockets were not installed due to alleged stock shortages, with excuses of a delayed arrival for over four months now.
Havells' failure to address my concerns in a timely manner reflects poorly on their commitment to customer satisfaction. The repeated assurances of resolving the issue within two days have not been met, leaving me frustrated and inconvenienced.
I urge Havells to prioritize resolving customer complaints promptly and to improve their communication regarding stock availability. Such lapses in service not only tarnish the company's reputation but also create undue stress for loyal customers like myself.
Havells' failure to address my concerns in a timely manner reflects poorly on their commitment to customer satisfaction. The repeated assurances of resolving the issue within two days have not been met, leaving me frustrated and inconvenienced.
I urge Havells to prioritize resolving customer complaints promptly and to improve their communication regarding stock availability. Such lapses in service not only tarnish the company's reputation but also create undue stress for loyal customers like myself.
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Worst customer care by Havells
I have been suffering from havells instant water heater who’s is not working from last 2 and half months in this period I have complained 3 times to customer care number but there is no response from service team … they are simple closing the complaint even without contacting me or attending the fault. 4 th complaint has been given today let’s see what happens I suggest all not to buy Havel products and don’t suffer from such kind of poor and irresponsible customer care service .
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Quality
Very poor
Multiple Registration modes available
When trying to register HAVELLS LLOYDS AC INDOOR UNIT, the message prompted as that the product was already registered.
That may be because in another mode of product registration, when the Invoice was uploaded, it said the registration is done without asking for any details.
However, the OUTDOOR UNIT was got registered in this page with all details.
That may be because in another mode of product registration, when the Invoice was uploaded, it said the registration is done without asking for any details.
However, the OUTDOOR UNIT was got registered in this page with all details.
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Iron box
Superb service
After sale service
The dealer/ service provider M/s Jyotirmayee Enterprise not attending the orders as per the time slot allotted. When contacted, they advise me to attend as per their convenience but not as per time slot given by the company. This is the the service conditions of your company. Very pitiable situation.
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