Pathetic App and Pathetic Services
I don’t know why people choose DTDC services whether it found cheaper to them or if there is any other reason. They even don’t know it is hampering customer’s experience. I have ordered my product on 24th specially for Rakhi and my courier reaches to Jaipur on 25th, warehouse on 26th wherein the delivery date was 27th and i did not get my parcel till now. I don’t know why these courier services are running when they are unable to fulfil the request and even this a third day why they were unable to deliver the product in stipulated time frame. It has ruined my day. Who will pay for this?? Please please please never use the DTDC services if you want to get your parcel on time.
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Worst service, poor management, poor network
I rarely leave reviews, but I was so angry this time that I felt compelled to write one. I have decided never to use DTDC for couriers again. I handed over the shipment on the night of Saturday, June 13th; the entire Sunday passed, and the package only left the facility on Monday, June 15th, according to what I was told. The tracking status—checked by both the recipient and me—showed a delivery date of Saturday, June 20th. Yet, even by June 22nd, the delivery hadn't arrived, despite the status showing "out for delivery." What’s more, neither the sender nor the recipient received any updates from the service provider. Expecting the delivery on June 20th, the recipient didn't leave the house for three days. In contrast, the recipient had also sent me a parcel via a different courier service on Tuesday, June 16th; in that case, both the sender and recipient received daily updates, and I actually received my parcel today. I paid ₹850 for a 2.5 kg package, whereas the parcel I received via the other service weighed 4.5 kg and cost only ₹350. DTDC is a total rip-off; they have the worst service and network.
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ABSOLUTELY PATHETIC SERVICE – SHAME ON YOU!
If I could give zero stars, I absolutely would. This app and its delivery team provide the most pathetic, unprofessional service I have ever experienced.
I scheduled a pickup for the 16th, and after waiting for FIVE DAYS, I finally had to cancel it myself because no one ever bothered to show up. Worse than the endless delay is their atrocious customer support. I raised an emergency pickup request and called multiple times. Instead of doing their jobs, the executives just fed me false hopes and flat-out refused to help. To make matters worse, they would literally leave the line open without speaking until I was forced to cut the call.
There is zero accountability, zero professionalism, and a complete disrespect for the customer's time. Shame on this team for running such an abysmal operation. Save yourself the headache and use literally any other service. This app is an absolute joke!
I scheduled a pickup for the 16th, and after waiting for FIVE DAYS, I finally had to cancel it myself because no one ever bothered to show up. Worse than the endless delay is their atrocious customer support. I raised an emergency pickup request and called multiple times. Instead of doing their jobs, the executives just fed me false hopes and flat-out refused to help. To make matters worse, they would literally leave the line open without speaking until I was forced to cut the call.
There is zero accountability, zero professionalism, and a complete disrespect for the customer's time. Shame on this team for running such an abysmal operation. Save yourself the headache and use literally any other service. This app is an absolute joke!
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Very poor services
I want urgent delivery but there is no response from there customer support team I mailed them many times its a urgency but they don’t concern about the customers urgency even i issued a ticket which is complaint in there form i want my parecl to be deliver tomorrow any how and the previous time i do the fast delivery option with more money but they deliver my parcel even in 10 days what it mean to do the fast delivery and they charge a huge amount even this time why we choose your delivery to get our parcel on time na? If want and have time of 6-7 day we can parcel it from post office too so what is the benefit to use your services????
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Horrible
probably one of the worst experiences I have had with delivery services, I had to send the product from Delhi to Mumbai on urgent basis and they said the pick up will be done before 6:30 PM on the same day but it’s been two days and even till now the pick up has not been done. The customer care service has not been useful. The number is either switched off or busy. There is no assigned person. No way to contact anyone. I would ask everyone to avoid it and stick to bluedart
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