Worst service, poor management, poor network
I rarely leave reviews, but I was so angry this time that I felt compelled to write one. I have decided never to use DTDC for couriers again. I handed over the shipment on the night of Saturday, June 13th; the entire Sunday passed, and the package only left the facility on Monday, June 15th, according to what I was told. The tracking status—checked by both the recipient and me—showed a delivery date of Saturday, June 20th. Yet, even by June 22nd, the delivery hadn't arrived, despite the status showing "out for delivery." What’s more, neither the sender nor the recipient received any updates from the service provider. Expecting the delivery on June 20th, the recipient didn't leave the house for three days. In contrast, the recipient had also sent me a parcel via a different courier service on Tuesday, June 16th; in that case, both the sender and recipient received daily updates, and I actually received my parcel today. I paid ₹850 for a 2.5 kg package, whereas the parcel I received via the other service weighed 4.5 kg and cost only ₹350. DTDC is a total rip-off; they have the worst service and network.
Show more
ABSOLUTELY PATHETIC SERVICE – SHAME ON YOU!
If I could give zero stars, I absolutely would. This app and its delivery team provide the most pathetic, unprofessional service I have ever experienced.
I scheduled a pickup for the 16th, and after waiting for FIVE DAYS, I finally had to cancel it myself because no one ever bothered to show up. Worse than the endless delay is their atrocious customer support. I raised an emergency pickup request and called multiple times. Instead of doing their jobs, the executives just fed me false hopes and flat-out refused to help. To make matters worse, they would literally leave the line open without speaking until I was forced to cut the call.
There is zero accountability, zero professionalism, and a complete disrespect for the customer's time. Shame on this team for running such an abysmal operation. Save yourself the headache and use literally any other service. This app is an absolute joke!
I scheduled a pickup for the 16th, and after waiting for FIVE DAYS, I finally had to cancel it myself because no one ever bothered to show up. Worse than the endless delay is their atrocious customer support. I raised an emergency pickup request and called multiple times. Instead of doing their jobs, the executives just fed me false hopes and flat-out refused to help. To make matters worse, they would literally leave the line open without speaking until I was forced to cut the call.
There is zero accountability, zero professionalism, and a complete disrespect for the customer's time. Shame on this team for running such an abysmal operation. Save yourself the headache and use literally any other service. This app is an absolute joke!
Show more
Very poor services
I want urgent delivery but there is no response from there customer support team I mailed them many times its a urgency but they don’t concern about the customers urgency even i issued a ticket which is complaint in there form i want my parecl to be deliver tomorrow any how and the previous time i do the fast delivery option with more money but they deliver my parcel even in 10 days what it mean to do the fast delivery and they charge a huge amount even this time why we choose your delivery to get our parcel on time na? If want and have time of 6-7 day we can parcel it from post office too so what is the benefit to use your services????
Show more
Useless
An absolutely useless application. They charge ₹100 to pick up the courier from your place over and above the courier charges. Else you drop off your packet to the nearest DTDC drop point. What’s the point of having the app? Google Maps will do a MUCH BETTER JOB of telling you which is the nearest drop point. An absolutely stupid app to have in your phone. You just open Google Maps, search for a drop-off location and personally go there to drop your envelope or just call the number given there and the guy will come and pick it up for you. Whoever thought of this app at DTDC deserves an award to creating a useless application that does not solve the real issue but ends up adding some in your life.
Show more
Horrible Irresponsible
I booked an express 1 day domestic delivery on 25th Jan, they gave the date of pickup as Jan 26th, which is republic day. I called a local dtdc to ask if they really pickup on jan26, they said they will pickup but process on jan 27th morning only. But nobody came to pickup, leisurely on jan 27th afternoon the pickup guy came and was extremely rude saying he will come when he can come and is not concerned with the pickup date given to me. Then they don’t deliver it until 29th and customer agent says what-shoul-I-do, branch misrouted it ! I tell her I booked online and she is like but it is being delivered today on 29th! Nobody takes responsibility here- it is a dysfunctional service. India Speed Post is far more reliable.
Show more
Worst ever
Worst ever app. My courier was supposed to be delivered on Saturday and it’s Monday today it’s yet not delivered. It’s containing my important medicines. Even after raising a ticket 4 times no soln. is provided. tried calling their customer service in their office hours yet it failed to connect. request a call back from customer service but didn’t received any call. requested delivery agents number but their virtual assistant denied in providing the same. My health is deteriorating and yet my medicines are not delivered. Who will be answerable if anything happens to me? Going to take legal action against dtdc because it was an urgent condition and they failed in that. Never trusting them again.
Show more
Review for DTDC Courier
I am really disappointed with DTDC’s service. My parcel has been stuck at the pickup stage for the last 2 days and still hasn’t been collected. Even after scheduling the pickup, there is no proper update or follow-up from the company. Customer support is also not very responsive. This delay is very frustrating, especially when you rely on timely delivery. DTDC really needs to improve their pickup and tracking services.
Show more
Very cheap service
I am very disappointed with the service provided. We are paying much higher charges compared to the local post office, yet the delivery is extremely slow. In fact, the service is even slower than India Post, which is unacceptable for a premium-priced courier. There is no value for the extra money charged, and the overall experience is highly unsatisfactory.
Show more
Outstanding Service by DTDC: Reliable and Trustworthy Delivery
I recently had an exceptional experience with DTDC, and I feel compelled to share it to counter the fake negative reviews I’ve come across. I entrusted them with the delivery of my MacBook Pro Max, a high-value item worth nearly ₹5–6 lakhs. Naturally, I was nervous about its safe delivery, especially with all the stories about scammers and lost packages.
To my surprise and delight, DTDC delivered it within a day! The package was handled with utmost care, and I was relieved to receive it in perfect condition. Their service exceeded my expectations, and their efficiency and professionalism left me thoroughly impressed.
It’s clear to me that many of the negative reviews circulating online are fake, likely posted by bots or competitors trying to tarnish DTDC’s reputation. My personal experience proves otherwise—they are reliable, trustworthy, and efficient. I wholeheartedly recommend DTDC to anyone in need of dependable courier services. Thank you, DTDC, for helping me through this anxious situation and earning my trust.
To my surprise and delight, DTDC delivered it within a day! The package was handled with utmost care, and I was relieved to receive it in perfect condition. Their service exceeded my expectations, and their efficiency and professionalism left me thoroughly impressed.
It’s clear to me that many of the negative reviews circulating online are fake, likely posted by bots or competitors trying to tarnish DTDC’s reputation. My personal experience proves otherwise—they are reliable, trustworthy, and efficient. I wholeheartedly recommend DTDC to anyone in need of dependable courier services. Thank you, DTDC, for helping me through this anxious situation and earning my trust.
Show more
Do Not Use Their Service
Package marked as delivered 2 days ago and it’s still not delivered!
Horrible Service
If you are someone who runs a small business please don’t use this app as your delivery partner!!
And this app is more horrible.
They don’t even provide any estimated date for us to know when our package can be delivered to us.
And the number they provide for customer service is a complete joke .
It’s computer generated and I had placed a call at around 5pm and the response was please call between 7am -9pm during working hrs and abruptly hanged up the call.
Is this a joke y’all playing?
Later on I decided to mail their provided customer service and let me tell y’all u will never receive a response. They will literally ghost you better than ur crushes.
I literally had to contact the seller to address this issue and that’s when I received a mail from dtdc.
And omg they will take yrs to deliver your package. I bet you won’t even receive it until u contact the SELLER! not this dtdc coz they literally don’t do anything except for giving u frustration,delay in ur orders, a customer service which doesn’t offer any service.
I received my order 10 days later that too after complaining to the seller.
And by also seeing the other reviews I can understand what they have had went through.
And if u are reading this as someone who is a small business owner or someone whose parcel is going to be delivered by dtdc, please seek help!
Honestly won’t even rate it a 1 star 0 is better.
Use other delivery partner guys this one is utterly horrible.
And this app is more horrible.
They don’t even provide any estimated date for us to know when our package can be delivered to us.
And the number they provide for customer service is a complete joke .
It’s computer generated and I had placed a call at around 5pm and the response was please call between 7am -9pm during working hrs and abruptly hanged up the call.
Is this a joke y’all playing?
Later on I decided to mail their provided customer service and let me tell y’all u will never receive a response. They will literally ghost you better than ur crushes.
I literally had to contact the seller to address this issue and that’s when I received a mail from dtdc.
And omg they will take yrs to deliver your package. I bet you won’t even receive it until u contact the SELLER! not this dtdc coz they literally don’t do anything except for giving u frustration,delay in ur orders, a customer service which doesn’t offer any service.
I received my order 10 days later that too after complaining to the seller.
And by also seeing the other reviews I can understand what they have had went through.
And if u are reading this as someone who is a small business owner or someone whose parcel is going to be delivered by dtdc, please seek help!
Honestly won’t even rate it a 1 star 0 is better.
Use other delivery partner guys this one is utterly horrible.
Show more
Very Good - the only reliable delivery company I have used
I have used them a few times, and DTDC is extremely prompt and hassle free. It’s sad to see the reviews here as it is not a true reflection of their services. In fact few other delivery companies have put me through a lot of torture and then DTDTC was my saviour. I only gave a star less because charges are somewhat on the higher side. I wish they had a reasonable plan for entrepreneurs. Keep up the good work.
Show more
Application crash
Application crashes every time
Response from developer
Hi, please elaborate your concern along with your order ID at https://crm.dtdc.com/crm-web/crmCompTicketWebsite so that we can get your issue addressed.
Extremely Disappointed with DTDC's International Document Courier Service
I am thoroughly disappointed with the international document courier service provided by DTDC. I opted for this service based on its reputation, but I deeply regret my decision now. The tracking feature, which is crucial for such shipments, is utterly non-functional. Despite booking an international document courier, the tracking section shows absolutely no information.
Adding to my frustration, the customer care service is of no help whatsoever. Attempting to connect with them is an exercise in futility, as their support seems to be nonexistent. This lack of communication and assistance is incredibly frustrating, leaving me completely in the dark about the status of my parcel.
What's even more disappointing is that I had chosen a higher-priced courier option in the hopes of receiving faster service. However, the reality is quite the opposite. The service provided by DTDC has proven to be useless and hopeless. I have no idea when my parcel will reach its destination, and this uncertainty has caused a significant inconvenience.
In conclusion, if you value your time, money, and peace of mind, I suggest exploring other courier options that prioritize professionalism, functionality, and customer support. DTDC's service has been a major letdown, and I will certainly not be using them again in the future.
Adding to my frustration, the customer care service is of no help whatsoever. Attempting to connect with them is an exercise in futility, as their support seems to be nonexistent. This lack of communication and assistance is incredibly frustrating, leaving me completely in the dark about the status of my parcel.
What's even more disappointing is that I had chosen a higher-priced courier option in the hopes of receiving faster service. However, the reality is quite the opposite. The service provided by DTDC has proven to be useless and hopeless. I have no idea when my parcel will reach its destination, and this uncertainty has caused a significant inconvenience.
In conclusion, if you value your time, money, and peace of mind, I suggest exploring other courier options that prioritize professionalism, functionality, and customer support. DTDC's service has been a major letdown, and I will certainly not be using them again in the future.
Show more
BEWARE!! Use at your own risk.
The app fools you into thinking you could give them a shot. Don’t be fooled. Horrible operations. Most of the branch staff have no clue how any of this works - they’ve probably never seen the app. If you’re trying to set up a shipping. Good luck and look elsewhere. Incompetent entities like should be kicked off the Apple store. They take your “Premium” payment and then you realize they are lying to you.
Show more
Response from developer
We are very sorry to know about your experience with us. Please let us know your order number at https://crm.dtdc.com/crm-web/crmCompTicketWebsite and we promise to get this resolved quickly.
Risk cover
Unable to remove risk cover.
Payment failure
Don’t use this app. The money gets cut from your bank account, but DTDC app shows payment failure. Basic failure!
Response from developer
We are very sorry to know about your experience with us. Please let us know your order number at https://crm.dtdc.com/crm-web/crmCompTicketWebsite and we promise to get this resolved quickly.
Disappointed
I am extremely disappointed with the DTDC app and its services. My package was supposed to arrive last week, but it has still not been shipped yet. The tracking information on the app is outdated and has not been updated for several days, leaving me in the dark about the status of my package.
I have tried contacting their customer service multiple times, but no one seems to know where my package is or when it will be delivered. It's incredibly frustrating to have to constantly follow up with them and not receive any useful information in return.
Overall, I would not recommend using the DTDC app or their services. They have demonstrated a complete lack of transparency and reliability, and I regret choosing them for my shipping needs.
I have tried contacting their customer service multiple times, but no one seems to know where my package is or when it will be delivered. It's incredibly frustrating to have to constantly follow up with them and not receive any useful information in return.
Overall, I would not recommend using the DTDC app or their services. They have demonstrated a complete lack of transparency and reliability, and I regret choosing them for my shipping needs.
Show more
Terrible Experience
Stay far far away! Please use blue dart or literally any other service instead of DTDC. I found a general lack of clarity while scheduling a pickup.
A. The pick up slot window is 10 am - 6 pm and they will not call you to inform the exact details. I literally called them at 5 pm and they sent someone at 5:15. Don’t know if pickup would have been initiated without my call.
B. The app, while booking the pickup, didn’t ask or mention anything about packaging. I understand packaging is always chargeable in such services but nowhere did they ask this explicitly. I was paying a premium package fee, so I assumed the packaging would come. When I highlighted this to their customer rep, they were extremely rude and mentioned it’s in T&C. Somewhere hidden in small text so nobody can actually read…
C. They asked me 500 bucks to pack it in a CARDBOARD BOX! That’s 1/4th of my service fee. Not sure in what world a box costs that much.
In general, horrible customer care rep, and clueless delivery team. Please don’t use them for your valuable items!
A. The pick up slot window is 10 am - 6 pm and they will not call you to inform the exact details. I literally called them at 5 pm and they sent someone at 5:15. Don’t know if pickup would have been initiated without my call.
B. The app, while booking the pickup, didn’t ask or mention anything about packaging. I understand packaging is always chargeable in such services but nowhere did they ask this explicitly. I was paying a premium package fee, so I assumed the packaging would come. When I highlighted this to their customer rep, they were extremely rude and mentioned it’s in T&C. Somewhere hidden in small text so nobody can actually read…
C. They asked me 500 bucks to pack it in a CARDBOARD BOX! That’s 1/4th of my service fee. Not sure in what world a box costs that much.
In general, horrible customer care rep, and clueless delivery team. Please don’t use them for your valuable items!
Show more
Worst Service
The nearest hub or dtdc team will push you to book your parcel from there retail outlet as the charges that you will pay would be more on retail vs app and if you book from app they ask you to cancel it as the margins are less on app. I had a really bad experience with DTDC booking app the team behaves like the app does not belong to them.
If you book from app they will not entertain you at hub as well, Nagole hub is one of the worst worst hub I have seen, they don’t know the process and they are busy with there own family issue on calls, even the hub location is not correctly mapped on app, if you call the number which is given there that person will guide you to visit a retail store and will behave like he is doing favour on you.
I canceled my booking after handed over to there hue and spend more than courier charges for visiting there hub, I sent my parcel by blue dart it seems they are sorted.
I even tried there retail outlets but every store has there own pricing it’s not fixed.
If you book from app they will not entertain you at hub as well, Nagole hub is one of the worst worst hub I have seen, they don’t know the process and they are busy with there own family issue on calls, even the hub location is not correctly mapped on app, if you call the number which is given there that person will guide you to visit a retail store and will behave like he is doing favour on you.
I canceled my booking after handed over to there hue and spend more than courier charges for visiting there hub, I sent my parcel by blue dart it seems they are sorted.
I even tried there retail outlets but every store has there own pricing it’s not fixed.
Show more
