Scan is not working
License scan doesn't work in the app, hence the registration cannot be completed. Useless app and service.
Camera bug
I can’t register for an account because the app won’t accept that my camera settings have been enabled. Deleting resontalking and posting the app doesn’t work. You also lack the feature to verify details on your website. So I’m kind of.. stuck.
licence verification doesn’t work. Use Turo instead
It’s been three days and still can’t scan the licence in app, no way to do it over email either. Use Turo instead
"Verify your license" not working
And without it, the app is completely useless. Camera access has been allowed, but instead of opening it, it goes back to the previous screen - interesting that the selfie part did work.
Unusable because of bugs
Unusable because of bugs - iPhone 13 mini
DONT BOTHER
Just download turo .... half the cars on this app they can’t even insure I booked a car paid made my way to it ... then hiyacar cancels the booking as the car is deemed a performance car (1.4 litre engine ) thank god they cancelled it I got a Lamborghini hurcan evo instead :) would give 0 stars if I could rubbish app
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Simply appalling UX
Just what the title says. Horrific UX throughout the app. Many examples - one of which: toast saying your card number is wrong blocks the card number while you’re editing it!!!!
Expensive
Versus its competitors it’s expensive to rent a car by hour when using either peer to peer cars or using Hiyacar’s own vehicles. In addition read the small print especially the insurance cover.
Poor Tech and Worse Customer Support
Avoid Hiyacar – terrible customer service & unfair policies
Signed up and paid for verification, but the process never completed properly. Despite this, Hiyacar refuses to issue a refund, even though I was never able to use the service. Customer support is unresponsive and unwilling to escalate complaints, making it impossible to get a fair resolution.
If you’re considering this app, think twice - they take your money with no accountability. 🚨 Would not recommend.
Signed up and paid for verification, but the process never completed properly. Despite this, Hiyacar refuses to issue a refund, even though I was never able to use the service. Customer support is unresponsive and unwilling to escalate complaints, making it impossible to get a fair resolution.
If you’re considering this app, think twice - they take your money with no accountability. 🚨 Would not recommend.
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Radu
Absolutely a joke company, they charge 9£ to verify your and reject your application with the excuse that you have a CCJ when I never had one and have proof for that. Obviously they don’t refund and they tell you that just after you purchase.
Very disappointed
Prices claimed to be cheap and then when I joined they went way up! Took my £9.49 off me and then when I tried to book a car the credit wouldn’t come off. I’ll stick with zipcar
iOS 18
Dark mode icon please!
Miss
Amazing service! Really convenient
Bad first experience
Hired without issue. On the morning was alerted the hire would start soon. No location information was available and so had difficulty finding the car. Owner never replied. Then when trying to connect, the app crashed multiple times. Live chat with an agent revealed the tracking tech had been unresponsive for three days and so they believed the car had been tampered with. It would have been nice to know that there was a problem with my hire three days ago so I could have made alternative plans. The app should notify users when there is an issue. 2 stars only because I was refunded and credited £15 on the spot. I can see how it works for most, but unfortunately my first experience was a circus.
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Harry Botonakis
Great app easy to follow
Infuriating
The search function in this app is so incredibly infuriating. It fails to hold or remember your location, pick up date/time and drop off date/time, requiring you to repeatedly enter it over and over again. You can’t check a car in or out if you have no network (e.g. in an underground car park).
Lovely drive
This car is very nippy and god on fuel and would definitely hire it again. My only issue was the last person to use it, left it dirty inside. An due to the time I bought it back (00:34) I could not hoover & clean the interior and made me feel bad. Because whoever has it next , have the same dirty car . So I must say ….. sorry .
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Good app
Air bnb for cars
Can you make it more simple to see what I paid for a book please. Or where invoices are kept, or something
Can you make it more simple to see what I paid for a book please. Or where invoices are kept, or something
STAY AWAY
Especially from the auto lock vehicles. The Bluetooth connection WILL fail and you WILL need to speak to customer service over live chat every time you want to start the engine. They do not take 3 mins to get back to you, they take an hour each time.
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