忘記密碼
因為冇用一排，從新download, 想用tel no 及email login 都因為唔記得pw 想reset, load 黎load 去， 唔知搞咩都login 唔到，好煩！
Keep updating
The app just keep updating and force u to use their latest version. But I dont see any improvement in experience of using the app.
Kinda annoying every-time u have update before u can use the app
Kinda annoying every-time u have update before u can use the app
Too slow
每一個set都好慢，慢到唔想order
Not worth it!
There are many more apps/businesses out there that are much better…this one is one of the worst. Firstly, products are not cheap here (using Taobao/JD/Amazon, are much better in products, cost, and variety).
Secondly, their 8hr delivery is actually maybe 24 hrs later, never in the same day.
Thirdly, to get support…forget it, they do not care about the customers, to speak to someone (doesn’t exist) to chat with someone on their “live agent” seems to be dead, that takes at minimum 30 min wait to have conversation. And all they’ll do is tell you how you’re wrong and how what you think doesn’t matter and refunds are non existence with them. Don’t buy into the membership, not worth it, and they will copy and paste how and why YOU’RE wrong, and they will NOT refund anything.
This company is not worth investing and/or believing it’s worth having. Don’t waste time with it or energy!
Secondly, their 8hr delivery is actually maybe 24 hrs later, never in the same day.
Thirdly, to get support…forget it, they do not care about the customers, to speak to someone (doesn’t exist) to chat with someone on their “live agent” seems to be dead, that takes at minimum 30 min wait to have conversation. And all they’ll do is tell you how you’re wrong and how what you think doesn’t matter and refunds are non existence with them. Don’t buy into the membership, not worth it, and they will copy and paste how and why YOU’RE wrong, and they will NOT refund anything.
This company is not worth investing and/or believing it’s worth having. Don’t waste time with it or energy!
Show more
Response from developer
We're sorry to hear of your experience.🙇♀️🙇♂️ We'll record your feedback to our database and review all the feedback from our customers regularly to enhance the app experience. Meanwhile, we would need more information to provide further assistance, please contact us through www.hktvmall.com/hktv/en/cs-help and we're more than happy to assist you further.🤗
Take ages to load every single click
This happens multiple times already, but it just doesn’t load at all, neither the mobile website or the app, while all my other apps and webpages work perfectly fine.
