iPad - issues in landscape mode
App does not display properly when iPad is in Landscape orientation (attached to keyboard case). Prior to the latest update the app was in the correct orientation in Landscape but wouldn’t fill the screen. With the latest update, the app fills the screen but only displays properly in Portrait orientation. Please fix ASAP!
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Bad app
Such a poor app UI and awful app maintenance
購物方便但網站好慢
成個網站好多嘢買，好方便，但係本身個網站run得好慢，成日都要Reload
忘記密碼
因為冇用一排，從新download, 想用tel no 及email login 都因為唔記得pw 想reset, load 黎load 去， 唔知搞咩都login 唔到，好煩！
Keep updating
The app just keep updating and force u to use their latest version. But I dont see any improvement in experience of using the app.
Kinda annoying every-time u have update before u can use the app
Kinda annoying every-time u have update before u can use the app
Too slow
每一個set都好慢，慢到唔想order
Not worth it!
There are many more apps/businesses out there that are much better…this one is one of the worst. Firstly, products are not cheap here (using Taobao/JD/Amazon, are much better in products, cost, and variety).
Secondly, their 8hr delivery is actually maybe 24 hrs later, never in the same day.
Thirdly, to get support…forget it, they do not care about the customers, to speak to someone (doesn’t exist) to chat with someone on their “live agent” seems to be dead, that takes at minimum 30 min wait to have conversation. And all they’ll do is tell you how you’re wrong and how what you think doesn’t matter and refunds are non existence with them. Don’t buy into the membership, not worth it, and they will copy and paste how and why YOU’RE wrong, and they will NOT refund anything.
This company is not worth investing and/or believing it’s worth having. Don’t waste time with it or energy!
Secondly, their 8hr delivery is actually maybe 24 hrs later, never in the same day.
Thirdly, to get support…forget it, they do not care about the customers, to speak to someone (doesn’t exist) to chat with someone on their “live agent” seems to be dead, that takes at minimum 30 min wait to have conversation. And all they’ll do is tell you how you’re wrong and how what you think doesn’t matter and refunds are non existence with them. Don’t buy into the membership, not worth it, and they will copy and paste how and why YOU’RE wrong, and they will NOT refund anything.
This company is not worth investing and/or believing it’s worth having. Don’t waste time with it or energy!
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Response from developer
We're sorry to hear of your experience.🙇♀️🙇♂️ We'll record your feedback to our database and review all the feedback from our customers regularly to enhance the app experience. Meanwhile, we would need more information to provide further assistance, please contact us through www.hktvmall.com/hktv/en/cs-help and we're more than happy to assist you further.🤗
Take ages to load every single click
This happens multiple times already, but it just doesn’t load at all, neither the mobile website or the app, while all my other apps and webpages work perfectly fine.
長期load唔到/好慢
好多謝你哋直送外國，但係次次想撳埋單都搞勁耐都load唔到，係講緊幾分鐘hold住係嗰個畫面都唔得，仲有加嘢入購物車又係，成日加完都冇出現，想幫襯都難
Too slow on check out
Try loading many times, kept waiting and can’t even load to checkout. What’s wrong on the system?
Very slow load
Extremely slow for images to load since the last couple of software updates. Almost unusable
Pages are not loading
Low slow. Not a great e commerce app
太卡了，沒見過這麼卡的App
技術太爛了，好卡
冇人性陰質公司
冇人性陰質公司
為什麼下單了要等三天,這裏廣告有說即日送達虛假廣告
為什麼下單了要等三天,這裏廣告有說即日送達虛假廣告
One-Stop Shopping Solution for Hong Kong
Transformed my shopping experience! Massive product selection, reliable delivery, and excellent customer service. Daily deals make it affordable, and the app is smooth and easy to navigate. My go-to for everything from groceries to electronics!
Webpage Design and Marketing Promotion
Webpage design is more difficult to search daily items than ever before and the item promotion is not attractive recently. In the past, more items not only the price but also the quality are more attractive which will boost up the purchase desire.
Loads forever
Every time I search for a product, it loads for minutes before I get the result.
Register
Cannot register from UK mobile number. Very bad !
Good
Is a very nice app i buy alot different stuff here that’s a live also is this app
