Too slow
每一個set都好慢，慢到唔想order
Not worth it!
There are many more apps/businesses out there that are much better…this one is one of the worst. Firstly, products are not cheap here (using Taobao/JD/Amazon, are much better in products, cost, and variety).
Secondly, their 8hr delivery is actually maybe 24 hrs later, never in the same day.
Thirdly, to get support…forget it, they do not care about the customers, to speak to someone (doesn’t exist) to chat with someone on their “live agent” seems to be dead, that takes at minimum 30 min wait to have conversation. And all they’ll do is tell you how you’re wrong and how what you think doesn’t matter and refunds are non existence with them. Don’t buy into the membership, not worth it, and they will copy and paste how and why YOU’RE wrong, and they will NOT refund anything.
This company is not worth investing and/or believing it’s worth having. Don’t waste time with it or energy!
Secondly, their 8hr delivery is actually maybe 24 hrs later, never in the same day.
Thirdly, to get support…forget it, they do not care about the customers, to speak to someone (doesn’t exist) to chat with someone on their “live agent” seems to be dead, that takes at minimum 30 min wait to have conversation. And all they’ll do is tell you how you’re wrong and how what you think doesn’t matter and refunds are non existence with them. Don’t buy into the membership, not worth it, and they will copy and paste how and why YOU’RE wrong, and they will NOT refund anything.
This company is not worth investing and/or believing it’s worth having. Don’t waste time with it or energy!
Show more
Take ages to load every single click
This happens multiple times already, but it just doesn’t load at all, neither the mobile website or the app, while all my other apps and webpages work perfectly fine.
長期load唔到/好慢
好多謝你哋直送外國，但係次次想撳埋單都搞勁耐都load唔到，係講緊幾分鐘hold住係嗰個畫面都唔得，仲有加嘢入購物車又係，成日加完都冇出現，想幫襯都難
Too slow on check out
Try loading many times, kept waiting and can’t even load to checkout. What’s wrong on the system?
Very slow load
Extremely slow for images to load since the last couple of software updates. Almost unusable
Pages are not loading
Low slow. Not a great e commerce app
冇人性陰質公司
冇人性陰質公司
One-Stop Shopping Solution for Hong Kong
Transformed my shopping experience! Massive product selection, reliable delivery, and excellent customer service. Daily deals make it affordable, and the app is smooth and easy to navigate. My go-to for everything from groceries to electronics!
Webpage Design and Marketing Promotion
Webpage design is more difficult to search daily items than ever before and the item promotion is not attractive recently. In the past, more items not only the price but also the quality are more attractive which will boost up the purchase desire.
Loads forever
Every time I search for a product, it loads for minutes before I get the result.
Register
Cannot register from UK mobile number. Very bad !
Good
Is a very nice app i buy alot different stuff here that’s a live also is this app
商戶騙子平台
DO NOT JOIN AS A MERCHANT, they are SUPER TRICKY!!!
HKTVmall recruited us as merchant earlier this year saying our fee could be used as advertising on their platform during contractual period - in the end only 80% of it was usable and only within 2025 while we signed February 2025 and our contract doesn’t expire until February 2026.
Their customer service is absolutely horrible, they were very helpful prior to us joining. Once we have joined, assistance was only available during our first month then almost non-existence. When we tried to reach for help, their customer service bounced us from one department to another. Till now, no resolution!
There was no email notification about orders, so we didn’t know if there was an order from customer. Hence, orders were cancelled and HKTVmall charges us administrative fee for per cancelled order - THAT they did not notify us of and is faulty of their system.
Since then, they just kept asking us for money and renewed our membership for another year with a 2 days notice. If we are to cancel we have to make a decision and notify their online system 3 months prior to expiry. By the time I got to management and they made a decision not to continue I tried to contact HKTVmall customer service but their team was unhelpful, simply sent me a link to apply for cancellation while she knew I had to place a cancellation REQUEST 3 months prior to expiry - when they notify me 2 days prior to our 3 months. SUPER TRICKY!
I tried to speak with an actual person but no one tried to help us. So now we’re stuck with them, required to pay for a not so helpful, not so many transaction platform and practically a scam!
DO NOT REGISTER AS A MERCHANT WITH THEM, THEY ARE SUPER TRICKY!!!
HKTVmall recruited us as merchant earlier this year saying our fee could be used as advertising on their platform during contractual period - in the end only 80% of it was usable and only within 2025 while we signed February 2025 and our contract doesn’t expire until February 2026.
Their customer service is absolutely horrible, they were very helpful prior to us joining. Once we have joined, assistance was only available during our first month then almost non-existence. When we tried to reach for help, their customer service bounced us from one department to another. Till now, no resolution!
There was no email notification about orders, so we didn’t know if there was an order from customer. Hence, orders were cancelled and HKTVmall charges us administrative fee for per cancelled order - THAT they did not notify us of and is faulty of their system.
Since then, they just kept asking us for money and renewed our membership for another year with a 2 days notice. If we are to cancel we have to make a decision and notify their online system 3 months prior to expiry. By the time I got to management and they made a decision not to continue I tried to contact HKTVmall customer service but their team was unhelpful, simply sent me a link to apply for cancellation while she knew I had to place a cancellation REQUEST 3 months prior to expiry - when they notify me 2 days prior to our 3 months. SUPER TRICKY!
I tried to speak with an actual person but no one tried to help us. So now we’re stuck with them, required to pay for a not so helpful, not so many transaction platform and practically a scam!
DO NOT REGISTER AS A MERCHANT WITH THEM, THEY ARE SUPER TRICKY!!!
Show more
Poorly made app
Very user unfriendly and poorly made app. I can’t even access the search bar to find something simple without getting thrown to another page of nonsense with some other unrelated products, then from where I have to keep pressing the go back ape to finally go back to the page with the search bar, but once I left the app and reopen I have to repeat the whole process again without being able to stay on the same page of search result. Even if the app keep asking me to update and I keep updating it’s still worse than ever
Show more
Can’t use the app
Couldn’t check out even after reaching out to CS. I tried to log out, uninstalled, and reinstalled the app, and log in again. I couldn’t even log in. I tried to register for a new account, couldn’t do that either. All this time I’ve been given a loading screen that won’t go on to the next page
The new update is not working
The page is loading all the time no matter which page I would like to visit. Once I shift to other App and come back, my previous landing page was completely gone and I have to start again. The page is responding super slow and the button simply don’t respond. I can search or buy any items. Very frustrating
Show more
Terrible UI
I actually love the service: great selection of goods and reliable delivery. But the user interface gets worse every time I open the app. There’s the unskippable ad livestreams which take up half the screen (and which discourage me from ordering those products specifically because of how noticeably low-effort and intrusive the ads are), and now I can’t even search for products on HKTVMall without going through Everuts first - in fact the app glitched and I can’t search for products on HKTVMall at all; it gets stuck on the Everuts request form. I had been eyeing luxury beauty products from Everuts before this, but after this experience I’ve just placed an order on a different site, as Everuts as a service feels cheap/scammy now. Please fix the UI or at least let users opt out of certain features.
Show more
Super messy 勁亂個app
It used to be a decent app, great service and nice packaging etc. I’ve been a supporter since the very very beginning, when there was even still TV productions on the app. Now, although the platform has gotten more efficient and has more services and products to offer, the app itself is super messy and cluttered, hard to navigate and most annoying is their marketing push notifications. Even though you select and pick out your interested topics only, there are still tonnes of irrelevant contents pushed to you. So I decided to turn off all setting from phone, which prevents me from seeing even delivery and crucial ones. So it’s super annoying, and now I don’t want to use it anymore.
Show more
Terrible delivery service
I was literally stayed in home to get the delivery but they keep pending the delivery due to no recipient. And I cannot find the contact to fix this problem.
