Severe Performance Issues Requiring Urgent Attention
I am writing to express my extreme disappointment with the app’s performance. Nearly every interaction, from tapping a button to navigating to a new page, is followed by an abnormally long loading screen.
Given that my network connection is stable and fast, this indicates a potential deep-rooted issue in the app’s code or server infrastructure. The user experience is, frankly, infuriating. While I do not typically leave reviews, the subpar quality of this experience has compelled me to provide feedback. For a company of your stature, this level of quality is unacceptable. I urge your development team to investigate and resolve these performance bottlenecks as a matter of urgency.
Given that my network connection is stable and fast, this indicates a potential deep-rooted issue in the app’s code or server infrastructure. The user experience is, frankly, infuriating. While I do not typically leave reviews, the subpar quality of this experience has compelled me to provide feedback. For a company of your stature, this level of quality is unacceptable. I urge your development team to investigate and resolve these performance bottlenecks as a matter of urgency.
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Response from developer
Thank you for your comment, please provide your customer login information via whatsapp 26900948/email Parknshop.info@aswatson.com, we will reflect to related parties to check and follow up with you. Sorry for any inconvenience caused.
Non functional
I’ve never bothered to rate an app before but feel compelled to because of how awful this one is. Literally have to click buttons several times over the course of 5+ mins to make things work, half the add to cart buttons don’t work, won’t accept address, won’t let me update delivery time… have almost thrown my phone across the room several times in rage. It’s 2024. Do better.
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炒左個app部門啦
垃圾
Only received 30% of items ordered…
It’s a Friday afternoon. You’re exhausted from caring for two young children by yourself and the house is a mess. You’re low on supplies and don’t have the energy to go shopping. Oh, wait.. you don’t have to! You were smart. You ordered from Park n Shop two days earlier and the delivery is due today!
The delivery arrives, joy! It must be packed pretty tight because you’re pretty sure you ordered more than that. They hand you the receipt and cold reality sets in. More than half of the items have been crossed off from the list. Everyday items like nappies, toilet paper, tissues and pasta became out of stock AFTER you paid for them 2 days earlier. You’re just finding out about this now, no emails, no nothing…
It’s ok you tell yourself, surely the other items are coming in another delivery. You check the receipt. You’ve been refunded for the missing items?? But… you don't want a refund… you want your toilet paper. You’ve been waiting days and you’re down to the last roll! They even said they delivered the berocca but it’s definitely not in the box T_T
Surely this is a mistake. You pick up the phone and dial the number on the receipt. You patiently progress through the menu and queue while your 2 year old is drawing on the walls. The phone rings, a voice on the other end tells you that customer support is only available during business hours on weekdays. You submit an enquiry on your order through the app. There aren’t any options for “half my order was cancelled without notification”. All you can do it wait and hope…
… or maybe you should just vote with your feet and not bother with Park n Shop ever again. You don’t have time to deal with unreliable and unaccountable behaviour.
The delivery arrives, joy! It must be packed pretty tight because you’re pretty sure you ordered more than that. They hand you the receipt and cold reality sets in. More than half of the items have been crossed off from the list. Everyday items like nappies, toilet paper, tissues and pasta became out of stock AFTER you paid for them 2 days earlier. You’re just finding out about this now, no emails, no nothing…
It’s ok you tell yourself, surely the other items are coming in another delivery. You check the receipt. You’ve been refunded for the missing items?? But… you don't want a refund… you want your toilet paper. You’ve been waiting days and you’re down to the last roll! They even said they delivered the berocca but it’s definitely not in the box T_T
Surely this is a mistake. You pick up the phone and dial the number on the receipt. You patiently progress through the menu and queue while your 2 year old is drawing on the walls. The phone rings, a voice on the other end tells you that customer support is only available during business hours on weekdays. You submit an enquiry on your order through the app. There aren’t any options for “half my order was cancelled without notification”. All you can do it wait and hope…
… or maybe you should just vote with your feet and not bother with Park n Shop ever again. You don’t have time to deal with unreliable and unaccountable behaviour.
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彈app呀，大佬
彈app呀，大佬
