Worst Banking App Ever
The worst banking app I have ever used in Malaysia. Need to delete and install several times as the app periodically freezes. Have so far only managed about 2 full days of hassle free usage. Other times need to repeatedly log in/out, delete/reinstall or restart the phone. App is supposed to make banking easier - not contribute stress and frustration to your customers
Show more
Unable to login
I have no idea why this app keep unable to login? Already scan face and everything then show nothing….. before that have a button to press confirm, but now after scanning nothing pop out ! I already try whole day but still cannot use! Please fix it!
Worse banking apps ever !!!
Hard to login stuck at eToken and authorise confirmation. Call customer service they ask to wait until technical person to call and switch to Connect Prob apps… Hello you think customer have a time to wait and change to new apps? I try to login almost 2 hours!!!!
Bad Apps
Really bad apps. Dont know Why HLB Can created this kind of bad apps for public to use. Really don’t have any idea why nowday big banks can have the person who created the apps that not user friendly. I really want to change to other bank because of the apps that really bad.
Make my life miserable
I am extremely frustrated with this app. It has caused me serious inconvenience and wasted a lot of my time.
1. Statutory Payments (EPF & PCB)
The app repeatedly fails when I try to submit statutory payments such as EPF and PCB. I usually have to try 7–8 times before the payment is successful.
The system keeps saying that the Excel file has incomplete information. I only have three employees to submit PCB for, but your template requires five. I already deleted the extra rows, yet the system still shows two additional employees.
I even cleared everything and entered the data one by one manually, but it still failed. In the end, I had to go to the counter (CMP), which is extremely inconvenient and time-consuming.
2. False “Successful” Status & Penalties
Sometimes the system shows that the payment is successful, so naturally I assume it has been submitted. However, later I find out that it was not actually submitted and was stuck in the system pending approval.
Because of this issue, I have been charged multiple late payment penalties.
Even though customer service acknowledged that the issue was caused by the system being stuck, when I filed a complaint with CMP, they refused to take responsibility and said it was my fault. This is extremely disappointing.
3. Favourite Payee & Payment Issues
I often cannot make payments when using saved favourite payees.
The only workaround is to delete the favourite payee and add the person again, and only then will the payment go through.
Sometimes I need to attempt the same payment three times or more before it is successful.
Some transactions take several hours to complete, which is unacceptable.
4. Login Problems
The login system is also very unreliable.
Sometimes I need to try up to 10 times before I can log in. The app often gets stuck on the logo screen for a very long time.
5. Face Scan Issues
The face scan verification is also unreliable and makes the login process even more frustrating.
Overall, this app is extremely unstable and inefficient. It has caused me unnecessary stress, wasted hours of my time, and even resulted in financial penalties.
I sincerely hope these issues can be resolved urgently.
1. Statutory Payments (EPF & PCB)
The app repeatedly fails when I try to submit statutory payments such as EPF and PCB. I usually have to try 7–8 times before the payment is successful.
The system keeps saying that the Excel file has incomplete information. I only have three employees to submit PCB for, but your template requires five. I already deleted the extra rows, yet the system still shows two additional employees.
I even cleared everything and entered the data one by one manually, but it still failed. In the end, I had to go to the counter (CMP), which is extremely inconvenient and time-consuming.
2. False “Successful” Status & Penalties
Sometimes the system shows that the payment is successful, so naturally I assume it has been submitted. However, later I find out that it was not actually submitted and was stuck in the system pending approval.
Because of this issue, I have been charged multiple late payment penalties.
Even though customer service acknowledged that the issue was caused by the system being stuck, when I filed a complaint with CMP, they refused to take responsibility and said it was my fault. This is extremely disappointing.
3. Favourite Payee & Payment Issues
I often cannot make payments when using saved favourite payees.
The only workaround is to delete the favourite payee and add the person again, and only then will the payment go through.
Sometimes I need to attempt the same payment three times or more before it is successful.
Some transactions take several hours to complete, which is unacceptable.
4. Login Problems
The login system is also very unreliable.
Sometimes I need to try up to 10 times before I can log in. The app often gets stuck on the logo screen for a very long time.
5. Face Scan Issues
The face scan verification is also unreliable and makes the login process even more frustrating.
Overall, this app is extremely unstable and inefficient. It has caused me unnecessary stress, wasted hours of my time, and even resulted in financial penalties.
I sincerely hope these issues can be resolved urgently.
Show more
ALWAYS STUCK AND LOGO
Hi,may i know what is the issue to the apps..when click it just stuck at the logo and not show login interface
It’s late 2025, yet the system hasn’t improved at all
Already the end of 2025, and as one of the Malaysia’s major banks, HLB connect first still shows no improvement. The system is slow, frequently fails to log in, and worst of all, it still forces users to go through this humiliating face recognition process just to access our own accounts. It’s frustrating, inefficient, and honestly very disappointing.
Show more
Stupid system — troublesome and doesn’t even make money!
Stupid system — troublesome and doesn’t even make money! Not user-friendly and overly complicated!
I strongly advise everyone not to open an account with this company — it’s a total hassle, from account registration to handling transactions, everything is a problem!
I strongly advise everyone not to open an account with this company — it’s a total hassle, from account registration to handling transactions, everything is a problem!
The Worst App Ever
This app is really frustrating to use. The face recognition feature is very annoying — it feels awkward and silly to scan my face in public. Most of the time, the checker and authoriser take a long time to approve transactions, and the app often gets stuck after I enter my PIN. Can you imagine spending 30 minutes just to approve one transaction? Please improve your app. Thank you
Show more
Always hang cannot be used
Im so sick of this apps and website always got an issue, not available, under maintenance!! On a weekday and working hour time. Everyone busy need to do payments and so on but with your apps always got issue it affecting our work timeline!!
Worst app ever
This is the worst app I have ever used. A simple task has caused everyone a lot of frustration. I hope HLBB must address and change this issue. Many of my friends have left HLBB for other banks, and I don't know why I'm still here. I also plan to switch to another bank. If HLBB does not improve, it will lose many customers.
Show more
Lousy app
It's hard to use. Must have two IDs. The primary ID cannot transfer money through the app, and the secondary ID is used for verification. It's too troublesome. The app is not very smooth either. It often freezes. When I key e-pins, the keyboard will not pop up automatically. It's too difficult to use. I don't recommend it.
Show more
Very bad apps
The app is very slow responding, when you want to make transaction through web, then they ask you to verify through the apps. But it processed slowly to link with the web. Sometimes I have to do it several times because it cant go through. Hello Hong Leong, pls improve your system, learn how Maybank make their apps very friendly user and seamlessly to their customers.
Show more
Worst app I’ve ever use
It’s 2025 and I still can’t believe a banking app can be so bad.
If trying to log in while outside, you have to find a perfect spot or else you get “environment is too bright”.
Why not just utilize phone biometrics system such as Face ID and fingerprints for log in? I would rate zero star if I could.
If trying to log in while outside, you have to find a perfect spot or else you get “environment is too bright”.
Why not just utilize phone biometrics system such as Face ID and fingerprints for log in? I would rate zero star if I could.
Show more
This dumb and very time consuming
1. The app does not go beyond the launch screen most of the time!
2. The facial recognition is DUMB and slow.. what are you using? First gen software??
3. Its a ridiculous idea not to allow transfer and payments to be done via the app!
4. The lagging is out of this world!
2. The facial recognition is DUMB and slow.. what are you using? First gen software??
3. Its a ridiculous idea not to allow transfer and payments to be done via the app!
4. The lagging is out of this world!
Why can HLB not prepare for a long announced iOS upgrade?
Sorry team, what is wrong with your release planning?
Apple had been beta testing their iOS upgrade for months and any IT person would know it is coming. Why is your app not ready for this, instead you are asking us to delete the app, download again, go through the initial steps again?
I won’t even mention your face recognition nonsense.
Have to give it 1 star rating to be able to submit a review but that is way too high for what you deliver.
Apple had been beta testing their iOS upgrade for months and any IT person would know it is coming. Why is your app not ready for this, instead you are asking us to delete the app, download again, go through the initial steps again?
I won’t even mention your face recognition nonsense.
Have to give it 1 star rating to be able to submit a review but that is way too high for what you deliver.
Show more
It’s not easy to set up compared to Maybank
In Maybank - we set up the online banking access with the bank officer and it’s all sorted within 60 min to 90 min ALL inclusive. But Hong Leong - they send us home to do set up and the thing is - it’s not easy and the system hangs like everytime. We regret opening an account at Hong Leong for our business. Truly.
Show more
Trash
App and website both trash, can’t access, can’t reset password, undefined security question, this is what a bank develops website and app, really funny. Customer service told me to click on forget password to reset my password, but it’s still blocking
Incompetence
Malaysia authorities ALWAYS tend to create the most useless app ever, you guys need some help to hire talented people or someone with common sense at least? Total incompetence to your users cant even let us review past month payments with shown no records found where there is clearly records on that particular months, such basic information cant even access it. Well done talentless people who created this app may you fail in life miserably
Show more
Recurring Frustration: Addressing App Login
I've encountered this issue for the fourth time now. It's frustrating to get stuck at the first page, unable to scan the barcode and log in, especially when the situation is urgent. I kindly request that you address this issue with your app.
