Worst Banking App Ever
The worst banking app I have ever used in Malaysia. Need to delete and install several times as the app periodically freezes. Have so far only managed about 2 full days of hassle free usage. Other times need to repeatedly log in/out, delete/reinstall or restart the phone. App is supposed to make banking easier - not contribute stress and frustration to your customers
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Unable to login
I have no idea why this app keep unable to login? Already scan face and everything then show nothing….. before that have a button to press confirm, but now after scanning nothing pop out ! I already try whole day but still cannot use! Please fix it!
Worse banking apps ever !!!
Hard to login stuck at eToken and authorise confirmation. Call customer service they ask to wait until technical person to call and switch to Connect Prob apps… Hello you think customer have a time to wait and change to new apps? I try to login almost 2 hours!!!!
Bad Apps
Really bad apps. Dont know Why HLB Can created this kind of bad apps for public to use. Really don’t have any idea why nowday big banks can have the person who created the apps that not user friendly. I really want to change to other bank because of the apps that really bad.
Make my life miserable
I am extremely frustrated with this app. It has caused me serious inconvenience and wasted a lot of my time.
1. Statutory Payments (EPF & PCB)
The app repeatedly fails when I try to submit statutory payments such as EPF and PCB. I usually have to try 7–8 times before the payment is successful.
The system keeps saying that the Excel file has incomplete information. I only have three employees to submit PCB for, but your template requires five. I already deleted the extra rows, yet the system still shows two additional employees.
I even cleared everything and entered the data one by one manually, but it still failed. In the end, I had to go to the counter (CMP), which is extremely inconvenient and time-consuming.
2. False “Successful” Status & Penalties
Sometimes the system shows that the payment is successful, so naturally I assume it has been submitted. However, later I find out that it was not actually submitted and was stuck in the system pending approval.
Because of this issue, I have been charged multiple late payment penalties.
Even though customer service acknowledged that the issue was caused by the system being stuck, when I filed a complaint with CMP, they refused to take responsibility and said it was my fault. This is extremely disappointing.
3. Favourite Payee & Payment Issues
I often cannot make payments when using saved favourite payees.
The only workaround is to delete the favourite payee and add the person again, and only then will the payment go through.
Sometimes I need to attempt the same payment three times or more before it is successful.
Some transactions take several hours to complete, which is unacceptable.
4. Login Problems
The login system is also very unreliable.
Sometimes I need to try up to 10 times before I can log in. The app often gets stuck on the logo screen for a very long time.
5. Face Scan Issues
The face scan verification is also unreliable and makes the login process even more frustrating.
Overall, this app is extremely unstable and inefficient. It has caused me unnecessary stress, wasted hours of my time, and even resulted in financial penalties.
I sincerely hope these issues can be resolved urgently.
1. Statutory Payments (EPF & PCB)
The app repeatedly fails when I try to submit statutory payments such as EPF and PCB. I usually have to try 7–8 times before the payment is successful.
The system keeps saying that the Excel file has incomplete information. I only have three employees to submit PCB for, but your template requires five. I already deleted the extra rows, yet the system still shows two additional employees.
I even cleared everything and entered the data one by one manually, but it still failed. In the end, I had to go to the counter (CMP), which is extremely inconvenient and time-consuming.
2. False “Successful” Status & Penalties
Sometimes the system shows that the payment is successful, so naturally I assume it has been submitted. However, later I find out that it was not actually submitted and was stuck in the system pending approval.
Because of this issue, I have been charged multiple late payment penalties.
Even though customer service acknowledged that the issue was caused by the system being stuck, when I filed a complaint with CMP, they refused to take responsibility and said it was my fault. This is extremely disappointing.
3. Favourite Payee & Payment Issues
I often cannot make payments when using saved favourite payees.
The only workaround is to delete the favourite payee and add the person again, and only then will the payment go through.
Sometimes I need to attempt the same payment three times or more before it is successful.
Some transactions take several hours to complete, which is unacceptable.
4. Login Problems
The login system is also very unreliable.
Sometimes I need to try up to 10 times before I can log in. The app often gets stuck on the logo screen for a very long time.
5. Face Scan Issues
The face scan verification is also unreliable and makes the login process even more frustrating.
Overall, this app is extremely unstable and inefficient. It has caused me unnecessary stress, wasted hours of my time, and even resulted in financial penalties.
I sincerely hope these issues can be resolved urgently.
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