Stupid Verification App
Super hard to verify IC using this app. Instruction not clear, keep on saying align your card. Need to take at an angle as well, which I feel stupid. Need to do it few times only can pass
Poor & Disappointed
Very disappointing experience with the Apply@HLB app. I submitted my application three times and was told I’d get a response in 3 business days, but weeks have passed with no updates. Even after calling, I was promised a callback that never came. If the app cannot process applications properly, what’s the point of having it? Please fix this or remove it — customers shouldn’t have to waste time and end up walking into the branch anyway.
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Bad scanner
The worst ID scanner I have ever experienced. Ended up not registering for a new account with this bank and opted for another bank with better app that has more user friendly ID scanner
Unable to proceed
First time apply the credit card but error prompt me to reset details via online banking app? It’s blocker for me to apply your company’s product
Do not even try applying online using this app it’s a SCAM!!
I was unable to go to the bank physically and after reading reviews here thinking it’s over a year and they might have improved their process in 2025. After applying online, got the email and immediately deposited $$ to activate account. Then tried registering HLB Connect, it was unsuccessful stating I need a temporary ID from the branch. Why the hell collect my deposit only to make me go to branch to get this temporary ID?? I would have gone there if I could in the first place!! Why such inconvenience? NOW I WILL GO TO BRANCH ONLY TO CLOSE THIS F** ACCOUNT.
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