About The App.
It’s super smooth and and easy to use.
Service not good
Me using Hnb digital banking from saudi arabia but service is very bad not open this app
Performance of the banking app
The application is an easy-to-use interface and very straightforward. However, recently I noticed the application is very slow. It takes 5-10 seconds to load and switch between features.
The most inefficient banking app
The most inefficient banking app I have ever experienced. It allows only 30 seconds recive and enter the one time pass code received in an SMS. I live in abroad, so I don't receive it on time at least for 50% of my money transfers. My online banking has already been blocked because I have tried expired pass codes, tried to call their support numbers several times (both English and Sinhala options), was waiting more than 30 minutes and hang up. A disappointing banking service .... Also I don't understand why they don't allow taking screenshots once the transaction is completed. It has only the transfer success info like recipient name, acc#, amount etc..
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Update issues
The app prompts for an update, but the App Store hasn’t provided one for several months. As a result, I’m unable to access the app when needed, which is causing significant inconvenience. I kindly request you to look into this issue and advise accordingly.
Response from developer
Hi, sorry about the inconvenience. Try clearing the cache or reinstalling the app. In case the issue still persists, kindly send the error screenshot to hnbconnect@hnb.lk along with the contact details so that we check this.
Easiest Bankin App i've seen
Truly the best online banking app! Even though I'm not in Sri Lanka, it's incredibly easy to manage my transactions. I've never faced any issues—smooth, reliable, and user-friendly
..❤️
..❤️
The best finance app in the SL market
Very convenient and user friendly App. Highly recommended for everyone.
Retailer
Best digital banking service I have ever used
Best Bank App
This is best bank app in Sri lanka one I use
Poor features
No face unlock or biometrics unlock facility. Not even some simple facilities like share bank details with others. Overall quality is poor but compare with other SL banks this is between first three.
Enhancing the HNB App: Suggestions for Improved User Experience
I’ve been using the HNB app since its launch and I really appreciate its user-friendly interface and convenient login options, especially the Face ID feature. The app is intuitive, easy to navigate, and most of its core functionalities are excellent. However, I believe there are a few key features that could significantly enhance the user experience and add more convenience.
1. More Professional Payment/Fund Transfer Receipts:
The current transaction receipt PDF looks quite casual and may not be seen as a legitimate proof of payment. A more formal and professional design for these receipts would improve their credibility and enhance the overall user experience.
2. Transaction Filter by Account or Beneficiary:
It would be very useful to have a filter option that allows users to view all transactions related to a specific account or beneficiary. Ideally, it should show both funds sent and received, along with the total amount for each. Including the ability to filter by sent/received funds would be an added bonus.
3. Option to Block/Unblock Debit/Credit Cards:
The app should offer the ability to block or unblock debit and credit cards directly within the app, providing added security and convenience for users.
4. Card Lost Feature:
In the event that a card is lost, the app should offer a simple 1-2 step process to block the card or mark it as lost. This would help prevent unauthorized use and give users peace of mind.
These are basic features that are commonly available in other banking apps globally, and adding them would make the HNB app even more competitive and user-centric.
I truly appreciate the overall functionality of the app, and I hope these suggestions are considered in future updates to further improve the user experience.
1. More Professional Payment/Fund Transfer Receipts:
The current transaction receipt PDF looks quite casual and may not be seen as a legitimate proof of payment. A more formal and professional design for these receipts would improve their credibility and enhance the overall user experience.
2. Transaction Filter by Account or Beneficiary:
It would be very useful to have a filter option that allows users to view all transactions related to a specific account or beneficiary. Ideally, it should show both funds sent and received, along with the total amount for each. Including the ability to filter by sent/received funds would be an added bonus.
3. Option to Block/Unblock Debit/Credit Cards:
The app should offer the ability to block or unblock debit and credit cards directly within the app, providing added security and convenience for users.
4. Card Lost Feature:
In the event that a card is lost, the app should offer a simple 1-2 step process to block the card or mark it as lost. This would help prevent unauthorized use and give users peace of mind.
These are basic features that are commonly available in other banking apps globally, and adding them would make the HNB app even more competitive and user-centric.
I truly appreciate the overall functionality of the app, and I hope these suggestions are considered in future updates to further improve the user experience.
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Fix the Freakung screenshots
Screenshots Black
No screen shot
This app is worst now and Sri Lankan banks thinking is weird. They try to curtail all options we can get from AI or VR. I found HNB app has stopped option to get a screen shot and share to receiver end. I am moving to NTB.. more versatile.
Stupid application
Man are you soy dev or something?
Authentication Failed
The login flow is straightforward, but the app occasionally fails to recognize valid credentials. This inconsistency is frustrating for users
App down
Since 2 days app is not working please fix asap
Easy to use
User experience and design are absolutely good
Frustrating to use
Keeps timing out before a transaction is completed.
Nirosh
So so annoying app
Very poorly designed
I have been trying to transfer some money for my mothers medical bills and the beneficiary is waiting for last 1/2 hour
I still coudnt make as
1 it’s so so slow downloading
2 by the time I finished entering 4/3 of the details my session expires .. it’s so f..king frustrating
3 to get the verification cord the session expires
This app s good to deal with known accounts not with an unknown
Very poorly designed
Not user friendly at all
Very poorly designed
I have been trying to transfer some money for my mothers medical bills and the beneficiary is waiting for last 1/2 hour
I still coudnt make as
1 it’s so so slow downloading
2 by the time I finished entering 4/3 of the details my session expires .. it’s so f..king frustrating
3 to get the verification cord the session expires
This app s good to deal with known accounts not with an unknown
Very poorly designed
Not user friendly at all
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Need a function
Please add a function to search through the saved beneficiary list it’s very difficult to select a payee after going through the long list
